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Mercure Surabaya

Expedia.comUS$36*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$47*
US$36*
US$47*
US$36*
US$47*
US$36*
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Mercure Surabaya
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644 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Singapore, Singapore
Reviewed 11 June 2015 via mobile

We were placed in the new wing. The elevator for this new wing is not yet connected to the ground floor hence need to make a transit on the 2nd floor, go past some meeting rooms. The room feels unfinished. There is no proper curtain, just a thin satin brown cloth hanging too long for the window pane and even...

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Helpful?
Thank scorpiotale
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Scorpiontale, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We address your dissatisfaction experience, hence we please to update that our new room are ready with proper and our Housekeeping team...

Jakarta, Indonesia
Reviewed 20 May 2015

i love this hotel so much. its my first time visited surabaya with my friend an we choose this hotel to stay. the room was very clean and comfort. there is smooking room and non smooking room. i choose non smoking room. the bathroom also very clean.

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Helpful?
Thank intan_momo
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Intan Momo, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Kuala Lumpur, Malaysia
Reviewed 13 May 2015

An inconvenience on my arrival because I had to wait for my room until 3 o'clock but it was gone when the duty manager approached me with an offer welcome drink with his friendly and full attention, named Mr.Rio or Trio. He offered all the facilities of the hotel such as the fitness center, pool, lounge, kinds of restaurant even...

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Helpful?
Thank SalehaRahim
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Saleha Rahim: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 26 April 2015 via mobile

I love this hotel so much and my second stay at mercure surabaya.This is surely one of the best places I've ever been. Nice restaurant for breakfast, excellent staff and everyone is asking you if you need help with anything especially front desk staff n guest relations. Seriously, this hotel is an example how this business should be. Had a...

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Helpful?
1Thank georgeg003
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. George, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Jakarta, Indonesia
Reviewed 17 April 2015 via mobile

For the 1st time i slept at mercure surabaya for some business at this city. For room design very elegant and good looking. For bathroom very clean & smell good. The receptionist very kind to answer any question from guest. They very polite and calm to serve guest. I think for lobby room not so wide... so if there are...

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Helpful?
1Thank ekokurniawan
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Eko Kurniawan: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Seminyak
Reviewed 14 April 2015

I went to Surabaya in order to have meeting in US embassy which I didn't realize the hotel is quite far from it. I was informed by the hotel staffs that the embassy has been moved and the information I had from google wasn't updated. Anyway, I stay in Mercure hotel just for a night, and I found everything were...

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Helpful?
1Thank madewijaya
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Made Wijaya: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Palembang, Indonesia
Reviewed 5 April 2015

Our first stay was for 3 nights then returned after 15 days. You feel welcome with the friendly staff from the Door Girl . The staff at the Front Desk were simply warm, friendly, and pleasant with special mention of Mr TRIO who fits his job . There was always a welcome with the welcome drink and greet warmly. A...

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Helpful?
Thank cameliasafitra
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Camelia Safitra: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

North Sydney, Australia
Reviewed 27 March 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CGardjito
Sugito A, General Manager at Mercure Surabaya, responded to this review

Gresik
Reviewed 25 March 2015

It's not my first time to stay at Mecure Surabaya, on my previous stay it was all good, no complaint, so when my friends had a plan to visit Surabaya, i suggest this hotel to them. We booked room separately, i'm through their official website, they were booking through others hotel booking service. We were arrived about 2.45pm and i...

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Helpful?
Thank nurul k
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr./Mrs. Nurul K, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your suggestion is very appreciated, I already informed to our team to do an action for our check in &...

Singapore
Reviewed 17 March 2015

nice hotel, looks old at the outside but inside is good. however, I am not impressed with the swimming pool. lots of leaves and a little bit dark even during the day. it will be much better if the trees are chopped off.

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Helpful?
Thank Elson13
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Elson 13: Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your suggestion to let know is very appreciated, I already informed to our team to do this, especially at our...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jl. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: RM142 - RM211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Hotel Style:
#11 Business Hotel in Surabaya
#12 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
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5 months ago

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Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was fine and quiet. Not sure about any of the others”
guy_hubb, 11 May 2017 | Read review
“Ask for their new wing.”
adenoerwenda, 1 May 2017 | Read review
“new renovated room (620) exactly at front of the lift. nice view”
hendrau2015, 26 Apr 2017 | Read review
“i had a 'please make up my room ' sign on my door from 630am to 3pm but came back to find the room had not been made up. Better housekeeping service would be good. ”
Bombaytalkies, 9 Apr 2017 | Read review
“The new wing”
885vandaa, 23 Mar 2017 | Read review
5 of 5
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US$36* /night
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Prices are for 1 room, 2 adults
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