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Mercure Surabaya

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Mercure Surabaya
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637 Reviews from our TripAdvisor Community

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Showing 413: English reviews
Singapore, Singapore
Reviewed 10 February 2015 via mobile

I would not recommend this for a business stay as the wifi was unstable and slow. The reception check-in was slow and unprofessional and the rooms had nothing to boast. Other than the fact that the room was big and spacious, the shower heater was unstable. The water gets very hot in the morning but cold at night. The air...

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Helpful?
Thank bubbledott
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Bubbledott, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us....

Melbourne, Australia
Reviewed 9 February 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank cheekwee
Sugito A, General Manager at Mercure Surabaya, responded to this review

Jakarta, Indonesia
Reviewed 7 February 2015 via mobile

Went here on business trip. The hotel is one of Surabaya old hotel. Even some taxi driver still call this hotel with the old name. Need refreshments. Surrounding already looks weary. But I love the breakfast so much. One thing that was not so nice, a lot of mosquitos in the coffee shop. One night I want to spend sometime...

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Helpful?
Thank Frits C
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Frits C, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 22 January 2015

I got an assignment to teach for colleagues at back office and front office at the place I work for the region surabaya, i wonder where iam gonna stay..... I was lucky, I was placed at mercure hotel surabaya by the HR Dept, it was memorable experience staying there for fast service, friendly, the rooms are comfortable and well preserved...

Review collected in partnership with this hotel
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Helpful?
1Thank Moh-Hatta
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Moh. Hatta, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Denpasar, Indonesia
Reviewed 6 January 2015

Upon check-in was quite hassle-free; but they've stuck me on the 'smoking floor' - because I'd have to wait another 30mins for a room at the 'non-smoking floor'; bear in mind that I checked in at 14.00. Room was OK; the bed-frame is definitely in need of a change; I couldn't turn my body without making a creaking noise on...

Review collected in partnership with Accorhotels.com
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1Thank esn7
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Esn7, Thank you for taking the time to tell us about your experience at the Mercure Grand Mirama Surabaya. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to...

Surabaya
Reviewed 5 January 2015

The taste of the food in Restaurant ( dinner) not so nice. The chicken was hard. Breakfast is good, the waiters are friendly, but there is one of the waiters ( a woman in breakfast) was not so nice to the guests, she never smile nor helpful. The boys from room-service are helpful. The receptions not professional in giving info...

Review collected in partnership with Easytobook.com
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1Thank annaratna
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Anna Ratna: Thank you for taking the time to tell us about your experience at the Mercure Grand Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Reviewed 5 January 2015

I stayed there for one night only for doing some business in Surabaya. I came at 10pm. The checkin process was without hassles, only took 4-5 minutes. The room was very clean but I think this hotel should have a better water treatment facility as the water is quite smelly. The breakfast had a good range of types of food...

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1Thank Aisyah S
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Aisyah S: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Semarang, Indonesia
Reviewed 1 January 2015

location in the midle of city , so you can esaily go everywhere...reasonable price, good service .... very hospitality staff..nice swimming pool... clean and large enough room ....good quality matras.... various & good quality breakfast menu..a very comfortable lobby ,enjoying live music in the lounge cafe....no doubt , i'll back to this hotel again when travelling to surabaya..no additional breakfast...

Review collected in partnership with Accorhotels.com
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1Thank handojonata
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Handojonata: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Jember
Reviewed 30 December 2014

Review collected in partnership with Accorhotels.com
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Thank Gregorius Valen... M
Sugito A, General Manager at Mercure Surabaya, responded to this review

Jakarta
Reviewed 23 December 2014

very nice mid-town business hotel, value for money, close proximity to main business area. Swimming pool is small. however, the jacuzzzi whirlpool is nice at the fitness center. must try the Lan Hoa Chinese Resto

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Thank winsat
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Winsat: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jl. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: RM149 - RM228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Hotel Style:
#11 Business Hotel in Surabaya
#14 Spa Hotel in Surabaya
#15 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
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4 months ago

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Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“new renovated room (620) exactly at front of the lift. nice view”
hendrau2015, 26 Apr 2017 | Read review
“i had a 'please make up my room ' sign on my door from 630am to 3pm but came back to find the room had not been made up. Better housekeeping service would be good. ”
Bombaytalkies, 9 Apr 2017 | Read review
“The new wing”
885vandaa, 23 Mar 2017 | Read review
“not yet for now”
chindyariani, 22 Mar 2017 | Read review
“Superior room is spacious”
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5 of 5