We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
03/12/2017 04/12/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Ciputra World Surabaya

    Jl. Mayjend Sungkono no. 89, Surabaya 60224, Indonesia
    Save
    Lowest prices for your stay
    03/12/2017 04/12/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    US$77
    US$60
    SAVE US$17
    US$63
    US$63
    Traveller (482)
    Room & Suite (254)
    Dining (84)
    Shangri-La Hotel Surabaya
    672 reviews
    #6 of 136 hotels in Surabaya
    0.6 km
     
    Java Paragon Hotel & Residences
    630 reviews
    #11 of 136 hotels in Surabaya
    0.5 km
     
    TS Suites Surabaya
    531 reviews
    #14 of 136 hotels in Surabaya
    1.2 km
     
    Sheraton Surabaya Hotel & Towers
    800 reviews
    #12 of 136 hotels in Surabaya
    4.0 km
     
    Overview
    • Excellent51%
    • Very good35%
    • Average10%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “rooftop pool” (13 reviews)
    “grand deluxe” (8 reviews)
    “shopping mall” (27 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    5.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$60.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "9e38c2fbf0284a748171e534d4b331db", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":6883351,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[72282257],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":12,"year":2017},"checkout":{"day":4,"month":12,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":60,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"9e38c2fbf0284a748171e534d4b331db","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":77,"lowestMetaPrice":60,"additionalPartner":false,"highestMetaPriceDisplay":77,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":77,"lowestMetaPrice":60,"highestMetaPriceDisplay":77,"hotelName":"Hotel Ciputra World Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjllMzhjMmZiZjAyODRhNzQ4MTcxZTUzNGQ0YjMzMWRiIiwiQUlLIjoiY2ViZGU3Y2I2NmM5NDM3MzlkMGMxZDcyYTFmMGU0MGMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/12/2017", "checkOut": "04/12/2017", "lowestPrice": "US$60", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79054695":"OrbitzEWS","76609762":"CancelonIB","64869099":"BookingCom","109308341":"HotelsCom2IB","63749716":"TravelocityEWS","80127100":"AgodaIB","64410108":"Expedia","76522500":"Hotwire","72282257":"AsiaTravelIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (379)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 253 reviews

    Reviewed 1 week ago via mobile

    I stayed there only a night with my families. We booked 2 rooms with connecting door in between. The hotel was great, clean, and comfy. The lobby has very nice decoration. The room was nice and comfortable. But there are 3 points in my consideration:...More

    Thank Novita s
    Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 1 week ago

    Dear valued Guest, Thank you for staying with us and for taking time to write this very detailed review. I shared your comments with the team and we are all happy that you like our rooms, the decor of the hotel as well as the...More

    Reviewed 4 weeks ago via mobile

    4 great things about this hotel 1. All the glitter and glow interior - truly luxurious. Make no mistake the decor is simply over the top, all the onyx, marble and wood veneer, artworks - are all high quality - no expense barred - goes...More

    Thank Liaz A
    Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 4 weeks ago

    Dear guest, Thank you.u for staying with us and for taking the time to write this long and detailed online review. We are delighted to hear that you were able to enjoy our hotel and it's facilities and that you like the ambiente and style...More

    Reviewed 4 weeks ago

    I had stayed at this hotel several times, and I always welcomed warmly like back to home. The General Manager became a role model for all the staffs hospitality standards, being known by name by all the staffs made us not like a stranger in...More

    Thank LexiPranata
    Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 4 weeks ago

    Dear valued Guest, Thank you for staying with us once again for your special celebration and for taking your time to let the world know in details about your experience during your short stay. We are very delighted to read and to share with all...More

    Reviewed 4 weeks ago

    I stay in this hotel around mid of October and surprised with the experience that I got. When I came, I was helped with Concierge staff who is very helpful and directed to 8th floor for receptionist which is quite unique and unusual. I was...More

    Thank Edwin B
    Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 1 week ago

    Dear Guest, Thank you for staying with us and for taking time to write this very nice and detailed online review. It was a great pleasure to share your comments with the team and we are all delighted to hear that you enjoyed your stay,...More

    Reviewed 12 October 2017

    I always like a hotel that's connected a mall, which is very convenient for me to a find a food other than hotel's food. The room is the typical room of a business hotel and very clean. Hotel's staff was bit slow on check out,...More

    Thank Repot
    Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 13 October 2017

    Dear valued Guest, Thank you for staying with us and for telling us about your experience. We are delighted to hear that you like our hotel and the location connected to Ciputra World Mall. We took note about the check out speed and will discuss...More

    Shangri-La Hotel Surabaya
    672 reviews
    #6 of 136 hotels in Surabaya
    0.6 km
     
    Java Paragon Hotel & Residences
    630 reviews
    #11 of 136 hotels in Surabaya
    0.5 km
     
    TS Suites Surabaya
    531 reviews
    #14 of 136 hotels in Surabaya
    1.2 km
     
    Sheraton Surabaya Hotel & Towers
    800 reviews
    #12 of 136 hotels in Surabaya
    4.0 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$71 - US$101 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in Surabaya
    • #7 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 212
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Travelocity, Ctrip TA, Hotwire, Cancelon, Orbitz, Priceline, TripOnline SA, getaroom.com and Cheap Tickets so you can book your Hotel Ciputra World Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    Add Photo Photos
    Traveller (482)
    Room & Suite (254)
    Dining (84)
    Pool & Beach (41)
    Hotel & Grounds (303)
    Bathroom (33)
    Business Centre & Event Rooms (10)
    Nearby
    TS Suites Surabaya
    531 reviews
    1.17 km away
     
    Java Paragon Hotel & Residences
    630 reviews
    .55 km away
     
    Shangri-La Hotel Surabaya
    672 reviews
    .62 km away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    44 reviews
    .55 km away
    Jamoo
    108 reviews
    .66 km away
    Citilites Skyclub and Bistro
    105 reviews
    .56 km away
    My Kopi-O! Ciputra World
    33 reviews
    .17 km away
    Nearby Attractions
    Surabaya Town Square
    477 reviews
    1.19 km away
    Golden City Mal
    8 reviews
    1.50 km away
    Ciputra World Surabaya
    203 reviews
    .17 km away
    Desperados Bar
    12 reviews
    .66 km away
    Ask a question
    Questions & Answers
    Avira R
    10 June 2017|
    AnswerShow all 3 answers
    Response from PaulaCRodrigues | Reviewed this property |
    You must ask in the hotel. I cannot answer it. Sorry
    0
    Votes
    Marisa N
    23 January 2017|
    Answer
    Response from Christiane W | Property representative |
    Dear valued Guest, Thank you for your kind inquiry. We do not have an airport shuttle but we can arrange transfers for you if you would book it through our reservations department or front office. Thank you and warm regards... More
    0
    Votes
    touristmouse
    8 December 2015|
    AnswerShow all 5 answers
    Response from Christiane W | Property representative |
    Dear valued Guest, Thank you for contacting us via Trip Advisor and apologies for the delayed response. Yes, we do offer transfers as per example below. Please advise us if you require airport transfers: - Innova... More
    1
    Vote
    Room Tips
    "Grand Deluxe and Suite Type are using glass in the bathroom, suitable for couples & honeymooners."
    Read review
    "Deluxe room is bigger. Be sure to ASK about bathroom door. No connecting room for this type. High floor for..."
    Read review
    "9th floor if you want to smoke inside the room"
    Read review
    "Higher room is better"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing