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Hotel Ciputra World Surabaya

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Traveller (587)
Room & Suite (304)
Dining (134)
Overview
  • Excellent53%
  • Very good34%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(13 reviews)
“shopping mall”(28 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (428)
Filter reviews
288 results
Traveller rating
152
94
29
8
5
Traveller type
Time of year
LanguageEnglish
More languages
152
94
29
8
5
Show reviews that mention
All reviewsrooftop poolshopping mallgrand deluxe roomgallery restaurantstar hotelgreat hotelmassage roombreakfast buffetconstruction workwelcome drinktop floorroom servicehot waternice roombig mallsleep qualityeasy access
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1 - 5 of 288 reviews
Reviewed 6 days ago

The rooms are fairly standard in this luxury hotel which is conveniently connected to a high end shopping mall with movie theater. The staff was friendly, but the location of the mall is not in the center of the city. The gym is quite small...More

Thank Winstonthedog
Reviewed 2 weeks ago via mobile

Located in west Surabaya, so no central, and adjacent to the Ciputra World Mall. Rooms are clean and comfortable, especially the bed. Good size with all standard amenities - safe, AirCon, tea/coffee, robes, international sockets, flatscreen TV etc. Bathroom has large walk-in shower. Breakfast choice...More

Thank Poliwhirl
Reviewed 3 weeks ago

We stayed over 2 weeks in Ciputra Hotel, the hotel is outstanding. Here are some of the highlights: The staff: the staff is very friendly, always helpful and always smiling. Special shoutout to Mr Rony in the breakfast department, as well as Ms Susanti and...More

Thank Dariusz G
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 3 weeks ago

Dear valued Guest, Thank you for staying with us and for taking the time to write this very nice and detailed online review. We are delighted to hear that you had a wonderful time here with us in Surabaya ! it was a great pleasure...More

Reviewed 4 weeks ago via mobile

My first time stayed here. Since usually i wasn’t stay in this are whenever i went to Surabaya. But this time i need to stay in this area, so i choose this. It’s a new hotel, looks very fresh, clean, and bright. I just knew...More

Thank YohanesPeter
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 3 weeks ago

Dear valued Guest, Thank you for staying with us and for writing this nice and detailed online review. We are pleased to hear that you enjoyed your stay, liked the room, facilities and our pool at the roof top as wall as the location close...More

Reviewed 8 July 2018 via mobile

I stay during weekend and it was awsome !! Keep up the good Job Chef and the Restaurant Manager. The pastry wa great, but you can improve by put a warming light. The room was incredible, thank for upgrading my room.More

Thank Benny T
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 9 July 2018

Dear Guest, Thank you for your recent stay and for positive feedback here on TripAdvisor. It was a pleasure to share your comments this morning with the team and especially our Executive Chef and Restaurant Manager enjoyed your kind comments and suggestion. We will look...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
US$53 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$53 - US$89 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (587)
Room & Suite (304)
Dining (134)
Pool & Beach (53)
Amenities (35)
Business Centre & Event Rooms (20)
Questions & Answers
Ask a question
seowfen
14 June 2018|
AnswerShow all 5 answers
Response from Christiane W | Property representative |
Good morning, Dear valued Guest, Thank you for your kind inquiry. As correctly responded by some loyal guest already, it is correct that we do have smoking rooms available and you'd need to please mention your preference... More
0
Votes
WaywardSoul999
1 June 2018|
AnswerShow all 2 answers
Response from Christiane W | Property representative |
Dear valued Guest ! Thank you for your question. Only the Grand Deluxe Category has the Glass Bathroom partition. Deluxe and Superior Deluxe have a regular door, also some of the Suites. Thanks again and we are looking... More
1
Vote
Gwenneth S
7 April 2018|
AnswerShow all 6 answers
Response from Christiane W | Property representative |
Good Morning from Hotel Ciputra World Surabaya and apologies if our response comes late. I was unfortunately not receiving a notification about this new alert. Thank you for your kind inquiry about weekend rates and... More
0
Votes
Room Tips
"1509 the room is city view"
Read review
"Ask for non-smoking room if required"
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"Just avoid being close to lifts, though they are quite silent."
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"Grand Deluxe and Suite Type are using glass in the bathroom, suitable for couples & honeymooners."
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