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Swiss-Belinn Gajah Mada Medan

Jl. Gajah Mada No.49 Babura, Medan Baru, Medan 20154 Indonesia
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Traveller (214)
Pool & Beach (33)
Dining (16)
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About

#5 of 99 hotels in Medan
Location
Cleanliness
Service
Value
Travellers' Choice
Swiss-Belinn Gajah Mada Medan provides a comfortable atmosphere, city break vacations and business trips. This delightful hotel embodies the highest or traditional values with delightful dining and entertaining, while offering spacious rooms and suites of great charm. Fitness center and swimming pool are available for the guests to relax after exploring Medan city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Minibar
Bath / shower
Complimentary toiletries
Seating area
Telephone
Bottled water
Clothes rack
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
City View
Trendy
Languages Spoken
Indonesian, Malay
252Reviews4Q+A5Room tips
Traveller rating
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pdmancs wrote a review Sept 2023
Manchester, United Kingdom644 contributions461 helpful votes
+1
Very disappointed with my stay here. I’ve previously stayed in a Swiss Belhotel in Balikpapan. It was by no means luxurious or top class, but it was good for a short stay, clean and well-priced, so I expected similar at the Medan branch. We arrived early evening, and checked into our room. First impressions weren’t great - the room was tired, and it had been quite poorly redecorated. Chipped and cracked floor tiles. Walls badly marked. No hairdryer. The mirrors and glass shower screen stained and scuffed. The bedding was very well worn. The safe didn’t work (no power). The back was missing off the TV remote control. A photo on the hotel website shows a fridge in the room - there wasn’t one. We thought about asking to move, but figured the other rooms would likely be the same. We were only staying two nights, so decided to put up with it. The poor first impression continued when I decided to visit the “fitness centre”, which is described on the hotel website as “well-equipped”. In reality it’s a solitary multi bench flanked by two treadmills! I hadn’t come to run, and there was a guy sat on the multi bench playing on his phone, but this was enough to effectively prevent me from being able to do anything. So I gave up and went back to my room. Whilst getting ready to go out, more poor first impressions followed. The water in the shower never got hotter than lukewarm, and the hotel only provides 2 bath towels. No hand towels. Next morning I was awoken by a banging noise at the window. We hadn’t paid much attention to the curtains being closed when we checked in, as it was getting dark, and there was a note in the room (undated) saying the windows were being cleaned, so I assumed it was something to do with that. Imagine my horror when I opened the curtains to see a filthy dirty window and a bunch of guys working on a new building literally one metre away - they’d accidentally knocked our window with a pipe they were carrying. The building is so close we could shake hands. It cuts out almost all the natural light and there’s no privacy curtain, so we had to keep the curtains closed the whole time. To escape the sadness of our room, I decided instead to give the gym another go, hoping it’d be unoccupied. I was in luck! I had the multi bench to myself!!! Too bad that some of the attachments were missing, thereby considerably reducing the number of exercises possible. Other ‘highlights’: - The air-con was on, but it didn’t work (oh and another missing back on the remote!) - There was a TV on the wall but no remote to turn it on - No towels, sanitiser or paper towels - Water machine but no cups - No exercise mats, and the flooring is a kind of nylon carpet, so it burns if you rub against it too much. I went back the next morning to go for a run on one of the treadmills. The one on the left was downright dangerous - it was really jumpy, and kept speeding up/slowing down. Someone could easily have a nasty accident. Breakfast buffet was okay, although they reused fruit from the previous day. You can tell - it tastes a bit acidic, it’s a bit slimy…..I was also pretty disgusted to notice that someone had tried one of the yoghurt pots before deciding not to eat it. Not really the hotel’s fault but still pretty gross. The Wi-Fi had an infuriating habit of suddenly stopping. Also, sometimes it connected without a password, sometimes it would suddenly ask for one. If I hear R Kelly’s “I Believe I Can Fly” one more time, I won’t be responsible for my actions. It was the muzak on repeat the whole time on the 3rd floor. Can you imagine that?! All in all, it was miserable, depressing experience. Yes, we could’ve complained, but we really couldn’t be bothered kicking up a fuss about the room after checking in, nor again next morning when I opened the curtains. Instead, we cancelled our second booking - we’re due back in a few days after a trip to Lake Toba. There isn’t a chance I would stay at this hotel or any other Swiss Belhotel again. The management need to get a grip and look at how this plays out for their guests. The hotel has four elevations - only one is facing (virtually touching) the construction site, so why on earth are they still using the rooms on this elevation? Seems they just want the money - a lot of the other guests were there for a conference, so maybe they’re unlikely to complain if their room is paid for by someone else.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 15 Sept 2023
Dear Peter Dalton, Warmest greetings from Swiss-Belinn Gajah Mada Medan Thank you for your visit to our hotel, we really regret the products you experienced while staying with us. We will immediately take steps in the future so that it does not happen again. We apologize for any inconvenience during your stay at Swiss-Belinn Gajah Mada Medan Once again we thank you for your visit and we hope to have the opportunity to serve you another time, please contact us directly to ensure everything is according to your needs. Sincerely, M. A Fachri Asst. FO Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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arie438130 wrote a review Jul 2023
Bandung, Indonesia122 contributions63 helpful votes
Stayed here for 2 nights. This was not a pleasant experience at all. During check in I have to wait for 15 minutes for ny room, and I am arrived at check in time (not an early one). The room is small but okay, however the wifi is not stable. The breakfast food was limited to Indonesian food, the taste was so-so. The location is strategic, there are 2 convenient store just across tge hotel. Please improve the room and also the breakfast. Thank you
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mobile43806369484 wrote a review Jul 2023
1 contribution
recommended bangett,, thanks for swissbell hotel give me good experience and good service, suasana hotel nya sangat nyaman, pelayanannya baik, makanan nya cocok dan enak,,,, must try,,, nice place to hang out with family, dan service excellent By Ade very friendly and helpful,,,,
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 10 Jul 2023
Dear Mobile43806369484, Salam Hangat dari kami Swiss-Belinn Gajah Mada Medan Kami sangat senang dan berterima kasih atas kunjungan anda ke hotel kami, juga atas ulasan positif yang anda berikan kepada kami, hal ini sangat berarti bagi kami dan team atas apa yang anda sampaikan menjadikan kami bersemangat untuk terus menjaga pelayanan dan produk kami. Kami sangat berharap untuk dapat kembali melayani anda di lain kesempatan, semoga di waktu yang tidak terlalu lama. Salam Hormat, M. A Fachri Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Happiness49459430498 wrote a review Jul 2023
1 contribution
I had wonderful time outside on 9th floor in the pool and gym area, I was politely greeted by reception Ade who escorted me, explaining me all the features, constantly checking for my well-being and had very pleasant conversation with her.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 10 Jul 2023
Dear Happiness49459430498, Warmest Greetings from Swiss-Belinn Gajah Mada Medan Thank you very much for your long stayed with us on your recent visit to Medan, We are glad that you had a wonderful stay. Your review will keep motivated us to deliver such a sincere and outstanding service to all our guest and We will convey your impression of the best service to our staff to motivate them and all of our staff Kindly do not hesitate to contact us if your travel brings you back to Medan, in the meantime we are looking forward to welcome you back to our Hotel in not too distance future. Sincerely, M. A Fachri Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ilmi_va wrote a review Jun 2023
2 contributions
I am writting this while waiting for my colleague to ceck out Overall, it is better than Ibis Makassar that I've stayed in May 2023. (Review was published here as well). Check in was good, Raymond attentively listening to my request for a quite room due to I am light sleeper, and he provided me 3 options (including details of each room that I appreciate) I finally chose 602 (facing the park The room is a good size for a 3 star hotel (much larger than the ones in Europe definitely 🙂) In my opinion, What can 3 star hotel in Indonesia improve is the cleanlines and quality of the linen. The bathtowel is so rough, the bed sheet, the pillow ans duvet cover is no longer white and have some holes as well as stain. And many ants in 602 (thank you to have sprayed the room on the second day as I requeated, it reduced the a bit). I understand that this maybe due to many guests chose to bring local food / fruits that invites ants to be present, therefore they have a statement that each guest must sign not to bring some particular fruits or we will pay the fine. Good breakfast option, many varieties, well done to the chef and its team. Check out was smooth and quick. The hotel has a good location aspect, near UCOK, the famous durian place
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 20 Jun 2023
Dear Valued Guest, We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your choice of accommodation during your stay in Medan. We look forward to welcoming you back. Warm Regards, Iksan Reservation Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Miksalmina wrote a review Feb 2023
2 contributions
Best Service I came to Swiss-Bell with my girlfriend and her family to celebrate a birthday and we wanted certain accommodations and the staff was very helpful, if you are looking for good professional staff look no further. The room was amazing, everything we wanted we found thanks to the team. Thank you to Ade ,Tanta and the rest of the staff. You have made our stay unforgettable and we will be back!
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 12 Feb 2023
Dear Miksalmima, Warmest Greetings from Swiss-Belinn Gajah Mada Medan Thank you very much for your long stayed with us on your recent visit to Medan, We are glad that you had a wonderful stay. Your review will keep motivated us to deliver such a sincere and outstanding service to all our guest and We will convey your impression of the best service to our staff to motivate them and all of our staff Kindly do not hesitate to contact us if your travel brings you back to Medan, in the meantime we are looking forward to welcome you back to our Hotel in not too distance future. Sincerely, M. A Fachri Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angela A wrote a review Feb 2023
Surabaya, Indonesia15 contributions1 helpful vote
Quite good for business trip stay, clean and fine. Just use it for sleep after a whole day activity at office. Their breakfast menu almost same everyday, but quite good to javanese. They have a good cafe for night but If you are coming for business trip, I suggest to try food outside.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 12 Feb 2023
Dear W4137DVangelaa, Warmest greetings from Swiss-Belinn Gajah Mada Medan We are very grateful for your visit to our hotel and are very proud to be able to provide services according to your wishes. We hope to continue to maintain our services and products, so that you and other guests will always visit us at our place. We are looking forward to your next visit and don't hesitate to contact us so we can prepare for your next visit. Sincelery, M.A Fachri Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ismohar wrote a review Jan 2023
1 contribution
We had such a wonderful stay at Swiss-Belinn - Ade was extremely friendly and helpful,, and made our stay so lovely! The bed is super comfortable,-excellent hotel, and all small details have been considered on behalf of guests. Very good value for money. Food is also quite good.nd the coffee at the restaurant is insanely good. Seriously, we are still talking about it. I can't wait to come back and see Ade and the rest of the wonderful staff!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 25 Jan 2023
Dear Ismohar, Warmest Greetings from Swiss-Belinn Gajah Mada Medan Thank you very much for your long stayed with us on your recent visit to Medan, We are glad that you had a wonderful stay. Your review will keep motivated us to deliver such a sincere and outstanding service to all our guest and We will convey your impression of the best service to our staff to motivate them and all of our staff Kindly do not hesitate to contact us if your travel brings you back to Medan, in the meantime we are looking forward to welcome you back to our Hotel in not too distance future. Sincerely, M. A Fachri Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Imanuel Siregar wrote a review Jan 2023
Medan, Indonesia1 contribution
I just want to review say thank you for great hospitality by all the staff start from checkin till checkout. I cant say more but, RAYMOND the Manager in the lobby was very kind and helpful. He provide everything whatever my family needs. One of the best hotel in Medan and i recommend this hotel for the family staycation. Room 607, 10-11 January 2023. Kind regards, IS
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 12 Jan 2023
Dear isire10, Warmest greetings from Swiss-Belinn Gajah Mada Medan We are very grateful for your visit to our hotel and are very proud to be able to provide services according to your wishes. We hope to continue to maintain our services and products, so that you and other guests will always visit us at our place. We are looking forward to your next visit and don't hesitate to contact us so we can prepare for your next visit. Sincelery, M.A Fachri Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travis D wrote a review Jan 2023
5 contributions2 helpful votes
The Good, The best part was the way Mr. Raymond acknowledged my request. He gave us the best view, highest floor for New Years Eve! The not so good, The restaurant was small and too crowded, AC was leaking and it got our clothes wet in the luggage and never was repaired while we were there for 3 days. The toilet seat was about to fall off.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhammad Aidil Fachri, Layanan Tamu/Resepsionis at Swiss-Belinn Gajah Mada Medan
Responded 5 Jan 2023
Dear travisd189, Warmest greetings from Swiss-Belinn Gajah Mada Medan Thank you for your visit to our hotel, we really regret the services and products you experienced while staying with us. Regarding your issue in our hotel, we will immediately take steps in the future so that it does not happen again. Once again we thank you for your visit and we hope to have the opportunity to serve you another time, please contact us directly to ensure everything is according to your needs. Sincerely, M. A Fachri Asst. FO Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 143 - RM 172 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Saka Hotel Premiere
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
105
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SWISS-BELINN GAJAH MADA MEDAN (R̶M̶ ̶1̶5̶7̶) RM 138: UPDATED 2023 Hotel Reviews, Price Comparison and 254 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Swiss-Belinn Gajah Mada Medan
Which popular attractions are close to Swiss-Belinn Gajah Mada Medan?
Nearby attractions include Rahmat International Wildlife Museum & Gallery (1.2 km), Durian Ucok (0.2 km), and Plaza Medan Fair (1.0 km).
What are some of the property amenities at Swiss-Belinn Gajah Mada Medan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Swiss-Belinn Gajah Mada Medan?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Swiss-Belinn Gajah Mada Medan?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at Swiss-Belinn Gajah Mada Medan?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Swiss-Belinn Gajah Mada Medan?
Conveniently located restaurants include Durian Ucok, Restaurant Garuda, and Koki Sunda.
Are there opportunities to exercise at Swiss-Belinn Gajah Mada Medan?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Swiss-Belinn Gajah Mada Medan have airport transportation?
Yes, Swiss-Belinn Gajah Mada Medan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swiss-Belinn Gajah Mada Medan?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss-Belinn Gajah Mada Medan offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.