Grand Cityhall Hotel & Serviced Residences
Jl. Balai Kota No 1, Medan 20112 Indonesia
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Avg. RM 245 /night, 2/14 - 2/15
RM 259
per night
RM 246
per night
RM 232
per night
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About
#1 of 105 hotels in Medan
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Ideally located in the heart of Medan, exactly 0(zero) km of Medan City and just 60 minutes from International airport by car and 5 minutes away from the train station to International Airport. Free shuttle service to drop off or pick up from and to train station Medan. The hotel offers rooms and suites with dramatic views of the city skyline and within easy walking distance across of the hotel you could experience the most convenient place for hang out as well as dining & shopping. Provides a wide selection of dining options. Guests can sample Chinese and Western cuisines. D'Heritage coffee shop is an ideal places for a cup of coffee, light refreshment and drinks. Guests can enjoy outdoor swimming pool. There is also a spa and wellness centre with professional massage services.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Fitness / spa changing rooms
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
VIP room facilities
Kitchenette
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
Indonesian, Malay
Location
Jl. Balai Kota No 1, Medan 20112 Indonesia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Kuala Namu International Airport
22.1 km•
See all flights
Car Hire
24 Restaurants
within 0.5 kilometers
Reviews
4.5
2,763 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime spot, the Grand Cityhall Hotel & Serviced Residences garners acclaim for its spacious and immaculate rooms, boasting modern comforts and striking views. The central location is a hit among guests, who appreciate the easy access to local attractions and dining.
The hotel's amenities and exceptional service receive high marks for enhancing guest experiences, while the inviting atmosphere and live music events add a touch of elegance. Overall, the hotel's dedication to cleanliness and attention to detail shines through, ensuring a memorable stay.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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Detailed Reviews
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First time staying here and overall my husband and I were very comfortable. The rooms are comfortable, the breakfast is delicious and the room service is really delicious, the grilled ribs fried rice and sphagetti, the coffee is also really delicious
The laundry service also smells great
The laundry service also smells great
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great food at Jilong
The menu is complete and the taste is very unique
And comes with a discount too
The room is minimalist and very suitable for a hangout with friends or family
Customers here are always satisfied with the service and do not disappoint
The menu is complete and the taste is very unique
And comes with a discount too
The room is minimalist and very suitable for a hangout with friends or family
Customers here are always satisfied with the service and do not disappoint
Read more

Date of stay: February 2024Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The reception department was very helpful to us as guests, even though we wanted to check in at 12 o'clock but we were still served well, the FO with the name "Lisa" was very friendly and good with explanations and other things, in terms of the deluxe room occupied, it was quite spacious, clean and comfortable , the central AC is cold and can be adjusted. For me personally, AC is very important because it is part of comfort... overall this is very good. The steam and sauna facilities are also very good...
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Untuk sauna steam dan jaccuzi lumayan rame jika suka kenyamanan sndr datang pada jam kantor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.


Bener's fucked up, check in at 3:00. I came at 3:30. The room wasn't ready. Check in time is long. When he entered the refrigerator dead and called engginering twice replaced the refrigerator and still broken! The shower does work well!!! Even a big towel isn't set up in the room after I check in sampe has to request back!
Dirty room bgt there is a cuaci leather and wearable foot jersey tag from the guest sblm it and it has been reported to be cleaned but only admired until I co on the 3rd day is still ad junk!!! Bener's fucked this hotel won't come back!!! Aminites don't add any ads and the toothbrush is thrown away!
Utk breakfast as a whole I am quite satisfied and good especially the staff jg check in resto very different bgt in the front office and house keeping!!
Dirty room bgt there is a cuaci leather and wearable foot jersey tag from the guest sblm it and it has been reported to be cleaned but only admired until I co on the 3rd day is still ad junk!!! Bener's fucked this hotel won't come back!!! Aminites don't add any ads and the toothbrush is thrown away!
Utk breakfast as a whole I am quite satisfied and good especially the staff jg check in resto very different bgt in the front office and house keeping!!
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
Room Tip: Gausa mending ke hotel gini, beneran sangat sangat mengecewakan bgt bgt dikirain bagus ternyata...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The clumsiness of staff makes it comfortable. The Grand Cityhall Hotel offers a luxurious, modern and clean hotel. There is a deposit at check in.
Wifi in this hotel is very smooth and fast. I got a room on the 6th floor, the room's clean. There's a 42-inch TV and a king size bed.
Complete room facilities
Mineral water heater, tea, coffee, sugar, sandwiches, bath towels, face cleaning towels and hands. If we need ice, just call the front desk and we'll get to the room for free and refill. A pleasant stay because around the hotel is not far from the mini market and the five-foot pedestrian
Wifi in this hotel is very smooth and fast. I got a room on the 6th floor, the room's clean. There's a 42-inch TV and a king size bed.
Complete room facilities
Mineral water heater, tea, coffee, sugar, sandwiches, bath towels, face cleaning towels and hands. If we need ice, just call the front desk and we'll get to the room for free and refill. A pleasant stay because around the hotel is not far from the mini market and the five-foot pedestrian
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
An extraordinary hotel with super humble and helpful service, especially the employee Ade in the lobby is very responsive and informative. The hotel facilities are also super complete, whatever you want is here, complete gym facilities, super best spa, pool super good swimming.
The strategic location of the hotel is close to the Delipark mall, just by walking you can get there +- 5 minutes, this hotel's breakfast is also a complete and delicious favorite,,, excellent grand cityhall hotel
The strategic location of the hotel is close to the Delipark mall, just by walking you can get there +- 5 minutes, this hotel's breakfast is also a complete and delicious favorite,,, excellent grand cityhall hotel
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Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff was very responsive and informative, Ade helped us find Medan city destinations, besides also ensuring our stay
Are there any obstacles for future improvements, excellent.
Apart from that, the room we got was also nice with a view of Merdeka Square,
The hotel is also clean, luxurious and well maintained,
Breakfast is also delicious and lots of choices, especially I like the Soto Medan, it tastes just right.
For those who want a staycation or business trip, this hotel is highly recommended, because the location is very strategic, whatever we need is here.
Are there any obstacles for future improvements, excellent.
Apart from that, the room we got was also nice with a view of Merdeka Square,
The hotel is also clean, luxurious and well maintained,
Breakfast is also delicious and lots of choices, especially I like the Soto Medan, it tastes just right.
For those who want a staycation or business trip, this hotel is highly recommended, because the location is very strategic, whatever we need is here.
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Date of stay: April 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I visited Grand Cityhall Medan on April 6-7 2024.
Even though I only stayed 1 night, there are several things that I can highlight in this forum, one of which is that I booked a king size room with the lowest room rate at this hotel via the application.
The room turned out to be very nice and spacious and comfortable, beautiful city view,
Very friendly and attentive service starting from security, reception, housekeeping and restaurant, they are all trained well in serving and pleasing guests,
Luxurious Spoon dining restaurant, comfortable smoking area, with a gentle breeze, very satisfying 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Even though I only stayed 1 night, there are several things that I can highlight in this forum, one of which is that I booked a king size room with the lowest room rate at this hotel via the application.
The room turned out to be very nice and spacious and comfortable, beautiful city view,
Very friendly and attentive service starting from security, reception, housekeeping and restaurant, they are all trained well in serving and pleasing guests,
Luxurious Spoon dining restaurant, comfortable smoking area, with a gentle breeze, very satisfying 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Read more

Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The food so far is really delicious
That's why I often eat here
This time I also ate with friends, the taste was right on my tongue and the price was still very affordable
Plus there's a 40% discount too
The service is very good
The location of the hotel is also very strategic
That's why I often eat here
This time I also ate with friends, the taste was right on my tongue and the price was still very affordable
Plus there's a 40% discount too
The service is very good
The location of the hotel is also very strategic
Read more

Date of stay: February 2024Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was my first time having lunch here with friends
Get recommendations from TikTok
So far we have enjoyed the food, it is delicious
The menu we ordered was Indonesian fried noodles which were great
The mango fload drink is also fresh and the sweet taste is just right
nexf will try lunch here again
Get recommendations from TikTok
So far we have enjoyed the food, it is delicious
The menu we ordered was Indonesian fried noodles which were great
The mango fload drink is also fresh and the sweet taste is just right
nexf will try lunch here again
Read more

Date of stay: June 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes, they do serve halal food.
Please check with +62-614 557 000 or +62-821 3981 8494; i always contacted them through their lines.
not at all. sleep soundly and no issue at all
Sincerely no interest, a normal room is perfect
The hotel is in the city centre. (It used to be the City Hall of Medan - hence the name of the hotel). The distance to the airport is around 25km. If you prefer to travel by car and leave the hotel when the traffic is not heavy, it's about an hour. However, the streets of Medan are almost always congested. You can go fast once you get to the motorway, but until then, it's usually very slow. I would allow two hours to avoid panicking about whether you will miss your flight, in case there are problems such as accidents or roadworks holding up traffic.
If you want to use the train, according to the train timetable, it takes 31 minutes from Medan to the airport. However, allow time to get from the train station to the airport itself.
"For those that bring cars or rent a car, you can register your car at the concierge by mentioning your room number, to get free parking.."Read full review
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PRICE RANGE
RM 272 - RM 321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand aston city hall hotel and serviced residences
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
210
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingGRAND CITYHALL HOTEL & SERVICED RESIDENCES (R̶M̶ ̶3̶7̶5̶) RM 286: UPDATED 2025 Reviews, Price Comparison and 647 Photos (Medan, Indonesia) - Tripadvisor
Frequently Asked Questions about Grand Cityhall Hotel & Serviced Residences
Which popular attractions are close to Grand Cityhall Hotel & Serviced Residences?
Nearby attractions include Center Point Mall (0.4 km), Museum Gedung Arca (Museum Negeri Provinsi Sumatra Utara) (0.4 km), and Grand Palladium Mall (0.4 km).
What are some of the property amenities at Grand Cityhall Hotel & Serviced Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Grand Cityhall Hotel & Serviced Residences?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Grand Cityhall Hotel & Serviced Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Cityhall Hotel & Serviced Residences?
Yes, free parking is available to guests.
What are some restaurants close to Grand Cityhall Hotel & Serviced Residences?
Conveniently located restaurants include Ji Long Chinese Restaurant, Bihun Bebek Kumango, and The Kitchen Restaurant.
Are there opportunities to exercise at Grand Cityhall Hotel & Serviced Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Grand Cityhall Hotel & Serviced Residences have airport transportation?
Yes, Grand Cityhall Hotel & Serviced Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Cityhall Hotel & Serviced Residences located near the city centre?
Yes, it is 0.9 km away from the centre of Medan.
Are any cleaning services offered at Grand Cityhall Hotel & Serviced Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Cityhall Hotel & Serviced Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.