Soechi International Hotel
Jl. Cirebon no. 76A, Medan 20212 Indonesia
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About
#71 of 486 hotels in Medan
Location
Cleanliness
Service
Value
Hotel Soechi International Medan is a Business Hotel located in the heart of business in the city and entertainment district.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Kitchenette
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Location
80Somewhat walkable
Grade: 80 out of 100
98Restaurantswithin 1 km
14Attractionswithin 1 km
Jl. Cirebon no. 76A, Medan 20212 Indonesia
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260Reviews12Q+A24Room tips
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+1
I got free stay voucher so decided to stay here and pay extra to try the suite. I was hesitant at first as I'd read the review of this hotel long ago. But it turns out it's not as bad as it's looked, at least the room was not smelly and it's clean. You can't get suite room with bathtub with IDR 700k in this town as I know. The cons are the place is kinda below maintenance though. Like the curtain and the bathtub drain. The breakfast taste not bad but not so many options. The check in was too long, as I was waiting the receptionists asked me to wait for like 40 minutes while they gather. Don't know it's for chit-chatting or meeting. If so, I suggest the meeting should be held before busy hour next time.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from subrataatmaja, Guest Affair Manager at Soechi International Hotel
Responded 5 Feb 2020
Dear guests Mr / Mrs Cia Yin Greetings from Hotel Soechi International Medan. Thank you for taking the time to share your experience while staying at the Medan Soechi International hotel and also for the awards given to the hotel. It is an obligation and pride for us to be able to serve you. For attention and cooperation we thank you, hope that this good relationship will remain well and mutually beneficial. I hope to meet you personally on my next visit to Medan. Greetings, Subrata Ganda Atmaja Guest Affair Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An old Hotel, which has spacious room, where you cannot get in other part of Indonesia for that price. The food is cheap, but not much guest staying in the hotel. this is due to lots of new hotels in the city. My comment is the maintenance of this hotel is rather poor. however its worth for what is paid for.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andy D, Manajer Hubungan Tamu at Soechi International Hotel
Responded 5 Feb 2020
To Mr Mrs jalaluddineunos Thank you for staying at Soechi International Hotel and share your experiences with us. We apologize for the inconvenience in using our hotel service we inform you that we will give a strict warning or disciplinary action to the relevant department in accordance with the hotel code of ethics in order to provide better service. and we also expect more information and details about your review. We hope that this obstacle will not happen again in the future and does not prevent you from staying at the Soechi International Hotel Your advice will be an input for us to improve hotel services. Thank you for your attention, have a nice day. Best regards Subrata Ganda Atmaja Guest Affair Manager Hotel Soechi International Managed by PT Novotel Soechi Indonesia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Reservation staff are rude to the guest 2. The room is smellly 3. The shuttle service is not follow the time. 4. The "manager" Andy told us to pay the charge for the facilities and shuttle. 5. Duty manager and supervisor are not around when the situation happend. 6. This hotel doesnt have any law at all. 7. The facilities are so bad. 8. Bad view. 9. Me and my family have to book a Grab to go at the aitport, and we need to pay by our self. 10.This thing should not be happend... the General Manager for this hotel must take fast action to the staff that handle Front office and Reservation.. they make a promise for us to stay at your hotel and give us brst service... but my family has got BAD EXPERIENCE.. 11. BITCH all around the hotel.. 🖕
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andy D, Manajer Hubungan Tamu at Soechi International Hotel
Responded 30 Dec 2019
To you Mr Mrs dila3292 Thank you for staying at Soechi International Hotel and share your experiences with us. We apologize for the inconvenience in using our hotel service Follow up on your complaint regarding your complaint we inform you that we will give a strict warning or disciplinary action to the relevant department in accordance with the hotel code of ethics in order to provide better service. We hope that this obstacle will not happen again in the future and does not prevent you from staying at the Soechi International Hotel Your advice will be an input for us to improve hotel services. Thank you for your attention, have a nice day. Best regards Andy Dijab Guest Affair Manager Hotel Soechi International Managed by PT Novotel Soechi Indonesia www.soechi-hotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is old and not too clean. Its not possible to have an extra towel for the pool. The breakfast buffet is a mess. It is open for breakfast until 10.30, but if you come as late as 7.45, there will be No more fruit, Milk, Tea etc. They don't fill up, so if you are "late" it's just too bad. There is a smoking and a none smoking section i the restaurant, but everybody smokes everywhere and nobody does anything about it. The price of the hotel room is much too high.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Andy D, Manajer Hubungan Tamu at Soechi International Hotel
Responded 26 Jul 2019
dear Mr/Mrs hannelyngholm Greetings from Hotel Soechi International Medan. Thank you for taking the time to share your experience on your stay with us. I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future. I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests. Yours sincerely, Andy Dijab Guest Affair Manager Hotel Soechi International Managed by PT Novotel Soechi Indonesia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not book this hotel if you are expecting a four star stay that you would get elsewhere in Asia. The lights in the room would not switch off and after waiting almost an hour for someone to fix the panel they just came and unscrewed the light bulbs. Room was smelly, sheets stained and the towels stank of cigarettes. Breakfast was dire, flies over everything and people summoning in the restaurant. We went to the little cafe at the hotel and asked for a bottle of water and staff acted as if they had no idea what it was. It took 6 members of staff before someone got us a bottle of water! Staff were very unfriendly across the hotel. We decided to check out early and stay in the jungle instead.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andy D, Manajer Hubungan Tamu at Soechi International Hotel
Responded 26 Jul 2019
dear Mr/Mrs aliceeo412 Greetings from Hotel Soechi International Medan. Thank you for taking the time to share your experience on your stay with us. I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future. I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests. Yours sincerely, Andy Dijab Guest Affair Manager Hotel Soechi International Managed by PT Novotel Soechi Indonesia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strategically located in the heart of Medan’s business and entertainment district, Soechi International Hotel offers 247 spacious accommodation and features with LCD TV, IDD telephone, free Internet access, personal in room safe and bathroom with a bathtub. Guests can enjoy superb facilities provided by hotel such as swimming pool, fitness center, including spa, sauna, and ancient Indonesian massage therapy, or opt for the unique dinning at Kimcu Chinese Restaurant and Asoka Indonesian & Western Restaurant. Also if you want to have some fun, let the good times roll at Zodiac Pub & Sing Along at its Equator Karaoke. Apart from excellent facilities and amenities, Hotel Soechi International is the only hotel in Medan that provides complimentary airport transfer by simply book and register at the hotel website. With all of its key location and superior service, Hotel Soechi International is a smart choice for both business and leisure travelers who need the perfect and convenient stay.…
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Date of stay: October 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andy D, Manajer Hubungan Tamu at Soechi International Hotel
Responded 26 Jul 2019
Dear guests Mr / Mrs hansibrahim Greetings from Hotel Soechi International Medan. Thank you for taking the time to share your experience while staying at the Medan Soechi International hotel and also for the awards given to the hotel. It is an obligation and pride for us to be able to serve you. For attention and cooperation we thank you, hope that this good relationship will remain well and mutually beneficial. I hope to meet you personally on my next visit to Medan. Greetings, Andy Dijab Guest Affair Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carpet in The Floor was extremely Smell bad, Breakfast Buffet was dirty and when I request Noodle soup Breakfast time, I found vegetable caterpillar (Good Food product but not clean well in the kitchen). Sound from Club Bar so noise till 5th floor. But My Highlight is Clean Lines Area hotel was very poor and need to maintain.
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andy D, Manajer Hubungan Tamu at Soechi International Hotel
Responded 18 Apr 2019
dear Mr/Mrs alifhlubis Greetings from Hotel Soechi International Medan. Thank you for taking the time to share your experience on your stay with us. I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future. I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests. Yours sincerely, Andy Dijab Guest Affair Manager Hotel Soechi International Managed by PT Novotel Soechi Indonesia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The stuff so friendly and helpful even I got 2 time pickup from airport free me then my wife and drop off to airport also free , people talk about stuff not smile or not helpful because I saw some guest who talk by ego way to everyone so of course they won't smile or helpfully that time was so great visit and I plan to go again and stay at same place
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Date of stay: April 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andy D, Manajer Hubungan Masyarakat at Soechi International Hotel
Responded 18 Apr 2019
Dear guests Mr / Mrs engabdelrahmans Greetings from Hotel Soechi International Medan. Thank you for taking the time to share your experience while staying at the Medan Soechi International hotel and also for the awards given to the hotel. It is an obligation and pride for us to be able to serve you. For attention and cooperation we thank you, hope that this good relationship will remain well and mutually beneficial. I hope to meet you personally on my next visit to Medan. Greetings, Andy Dijab Guest Affair Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel shows all the signs of being past its prime. The hotel is full of staff who literally ignore you, even when directly spoken to at times (the staff at the pool were outright rude, just continuing a conversation when you asked them for a towel). There are signs of wear and tear everywhere from the carpets to the furniture. The breakfast buffet was very basic. The pool was okay but obviously isn't being properly maintained. A request to unlock the mini-bar was ignored twice. In terms of facilities, it was reasonable for the price we got, but the work culture in the hotel is very poor and requires urgent attention.
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Date of stay: January 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This is the 2nd time i stay here. And service was so bad. The staff its so hard to smiled. No wonder why. How can ur staff can give good service if the management never pay for their service for more than 1 year. Shame on u soechi management.Dont be cruel with ur staff.
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Date of stay: November 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Andy D, Manajer Hubungan Tamu at Soechi International Hotel
Responded 1 Jan 2019
Dear Mr /Mrs WIdia S Salam dari Hotel Soechi International Medan. Terima kasih telah meluangkan waktu untuk berbagi pengalaman Anda pada saat tinggal dengan kami. Saya sangat mengerti dengan kekecewaan Anda di saat Anda tinggal baru-baru ini bersama kami. Terimalah maaf yang tulus dari kami atas ketidaknyamanan yang disebabkan dan dapat dipastikan bahwa kita benar-akan menyelidiki semua hal yang bersangkutan, dan juga langkah perbaikan akan diambil jika diperlukan untuk memastikan tidak ada kejadian yang serupa ke depan hari. Saya berterima kasih untuk membawa masalah ini ke perhatian kita, memberikan kita kesempatan untuk memperbaiki kekurangan kita dalam upaya kami untuk terus meningkatkan dan mempertahankan standar layanan kami untuk tamu kami. Saya berharap kita untuk bertemu pada kunjungan berikutnya ke Medan. Salam Hormat, Andy Dijab Guest Affair Manager Hotel Soechi International Managed by PT Novotel Soechi Indonesia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
novotel medan
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
247
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Frequently Asked Questions about Soechi International Hotel
Which popular attractions are close to Soechi International Hotel?
Nearby attractions include Tjong A Fie's Mansion (0.5 km), Sipiso Piso Waterfall (1.0 km), and Medan Grand Mosque (0.9 km).
What are some of the property amenities at Soechi International Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Soechi International Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Soechi International Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Soechi International Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Soechi International Hotel?
Conveniently located restaurants include TheBites Brownies, Tip Top Restaurant, and Mie Tiong Sim Selat Panjang.
Are there opportunities to exercise at Soechi International Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Soechi International Hotel have an airport shuttle?
Yes, Soechi International Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Soechi International Hotel have airport transportation?
Yes, Soechi International Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Soechi International Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Soechi International Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.