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Hermes Palace Hotel Medan

Jl. Pemuda no. 22, Medan 20151 Indonesia
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Traveller (99)
Dining (12)
Room & Suite (11)

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About

#27 of 99 hotels in Medan
Location
Cleanliness
Service
Value
Hermes Palace Hotel Medan is a prestigious place for all businesses as well as leisure travelers. The enchanting hotel offers comfortable accommodation for all senses and indeed is the best place to stay in the heart of CBD Medan.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Conference facilities
Meeting rooms
Rooftop terrace
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Rooftop bar
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
192Reviews1Q+A12Room tips
Traveller rating
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Alice Tamara wrote a review Jul 2023
Newcastle upon Tyne, United Kingdom39 contributions3 helpful votes
I stayed for 3d2n in this hotel. The location was great since it was located in the mainstreet and I could easily found an online taxi. The breakfast was okay and they served many food varieties. The only downsides were the room was a bit dark and apparently the plumber could be too noisy at night (I could hear the flow of water through the pipe when the other rooms used their water) and it was a bit disturbing since I am a light sleeper.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jovan wrote a review Dec 2020
Medan, Indonesia14 contributions24 helpful votes
Last night i slept in here that was really good, breakfast really delicious, i love how the crew serve us, but just one thing i need to tell : why you guys just let us have 1 card door? If 1 person need to leave hotel room when my friend need to enter the hotel room how can he/she can go in? But overall worth it
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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antok w wrote a review Apr 2019
21 contributions4 helpful votes
Nice restaurant and breakfast menu. location is easy to reach from train station. Wifi is OK, and its room is quite large also. Nice public sitting room in every floor. Its complete package hotel. and it just 100 meters walk from local culinary seller.
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Date of stay: April 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hermes Palace H... M, Manajer Umum at Hermes Palace Hotel Medan
Responded 11 Jun 2019
Dear Mr. Antok W, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied, and have memorable experiences during the stay in Hermes Palace Hotel Medan. We look forward to see you again and welcoming you back on next visit. Best regards, Yeyen Heryawan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian S wrote a review Apr 2019
35 contributions15 helpful votes
I stayed at this Hotel for a night, prior to flying to Pedang. Comfortable rooms. Breakfast was standard buffet. An easy 15 minute stroll takes you to the Central Mall. Bonus there is a free shuttle to the Central Railway Station for yrain to airport.
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Date of stay: April 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hermes Palace H... M, Manajer Umum at Hermes Palace Hotel Medan
Responded 11 Jun 2019
Dear Mr. Brian. S, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied, and have memorable experiences during the stay in Hermes Palace Hotel Medan. We look forward to see you again and welcoming you back on next visit. Best regards, Yeyen Heryawan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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budiasmara wrote a review Jan 2019
Medan, Indonesia11 contributions5 helpful votes
One of my favorite hotel in medan. Staf very friendly, breakfast was excellent. Check in check out very fast. If you want another food you can walk close by the hotel, many choise at there for food, the gym was wonderful you can see the city from the gym.. over all is fastastic
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Date of stay: December 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hermes Palace H... M, Manajer Umum at Hermes Palace Hotel Medan
Responded 21 Jan 2019
Dear Mr. Budiasmara, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied, and have memorable experiences during the stay in Hermes Palace Hotel Medan. We look forward to see you again and welcoming you back on next visit. Best regards, Yeyen Heryawan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wie L wrote a review Nov 2018
Medan, Indonesia11 contributions
+1
The Room cozy , comfortable, clean and complete ... good quality and clean toiletries. the hotel service is good, the employees are friendly .starting from the security of the receptionist and the restaurant staff are also good. Full breakfast and lots of choices for those of us who vacation with children
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Date of stay: October 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hermes Palace H... M, Manajer Umum at Hermes Palace Hotel Medan
Responded 2 Dec 2018
Dear Mr. Wiel2018, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied, and have memorable experiences during the stay in Hermes Palace Hotel Medan. We look forward to see you again and welcoming you back on next visit. Kind regards. Yeyen Heryawan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Syafrie Muhammad wrote a review Nov 2018
Medan, Indonesia162 contributions1365 helpful votes
Please don't expect too much from this hotel, and hope something GREAT. First, for those of you who bring a car while staying here, be prepared to be disappointed, because this hotel does not prepare a lot of car parking for you. Secondly, the officer who served when I checked in was an apprentice officer who (my assumption) was a trainee from the university because it happened to be using a different outfit from other check-in officers. Actually I do not need to question the trainee officers assigned to the front line as long as they are qualified and professional. The trainee officer picked up my phone and could not provide a solution to the complaint I faced at the time. Trainee officers are also mistaken when giving rooms, which should be rooms with two beds, instead given a bed. When I returned to the receptionist, he replied that I was written one bed, even though 1. When I booked in Traveloka I did not ask for a specific room, 2. In the previous time I had called the receptionist and was received by a female officer, and I had informed that I request a room with two beds. The worst thing is that trainee officers cannot find my traveloka booking ONLY because he misread my name on my ID card and asked if I "just booked". When I complained about the misreading, he even smiled without apologizing, looking very unprofessional.
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Date of stay: November 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11 Helpful votes
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Response from Hermes Palace H... M, Manajer Umum at Hermes Palace Hotel Medan
Responded 2 Dec 2018
Dear Mr. Acuariusid, Warmest greeting from us in Medan. thank you very much for your stay in Hermes Palace Hotel Medan, and taking time to share your comments with us. even you felt not comfortable with us, some how we will improve all our facilities, product and services as well and make all our guest have satisfaction and memorable experiences stay with us in the next visit. We look forward to seeing you again and welcoming back on your next visit in our Hotel Sincerely, Yeyen Heryawan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Henry S wrote a review Jul 2018
31 contributions5 helpful votes
All at all the hotelbis very strategy place..down town ....and very good hotel to stay..including reasonables pricing .but not suitables for any of the customers driving vecihles to the hotel...there can only park not more than 20 cars
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Date of stay: April 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan
Responded 19 Jul 2018
Dear Pak Henry S, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied, and have memorable experiences during the stay in Hermes Palace Hotel Medan. We look forward to see you again and welcoming you back on next visit. Kind regards. Yeyen Heryawan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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diki_dani wrote a review Jul 2018
Jakarta, Indonesia158 contributions57 helpful votes
+1
On my first time visiting Medan, it’s also my first time staying in this hotel. I never expect any thing extra ordinary since I do not have any special inquiries on my visit. When I arrived around midnight cause of my flight got delay for 3.5 hours. The guy in the front desk is very helpful. Maybe its shown from my expression that i am very tired. So when I knew that I cant get a smoking room for the night, he suggest me to take the non smoking room first and they will move me to the smoking room that i want on the next nite. Also for he suggest me to cool down for a while on their roof top cafe where all the guest will be served for breakfast the next morning. So... i follow his suggestion and go direct to the rooftop... i sat there with a glass of hot tea and fruit platter for about 1,5 hours. After cooling down i went to the room. I was amazed cause for an 8 years old hotel, the facilities and quality of their furnitures are very well maintained. Then I tried the WiFi... WOW download speed is 34.5 Mbps... love it... As usual, before bed, I have to clean up myself so i take a hot bath... the shower is very nice with hot and cold water. Breakfast time, so i went back to the roof top. There i can see clearly the landscape of Medan while enjoying my breakfast. The food is ok... they have their own bakery and they also serve wafel with selection of syrups. Over all, i am very satisfied during my stay with the hotel facilities and service. And for the management, pleas send my regards to the guy who is working at the front desk on night sift Friday 29 June 2018. Also the guy in the roof top on the same day. They really make my day from miserable cause of the plane delay to a very relaxing and joy-full “me time”.
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Date of stay: July 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan
Responded 1 Jul 2018
Dear Mr. Diki_Dani, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied, and have memorable experiences during the stay in Hermes Palace Hotel Medan. We look forward to see you again and welcoming you back on next visit. Kind regards. Yeyen Heryawan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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IMELDA R wrote a review Jun 2018
3 contributions
I had the pleasure of staying at this hotel because it was comfortable and clean. B'fast is very tasty and plenty of choice. The top most level can see the beauty of the city medan.Very friendly hotel service.thanks
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Date of stay: June 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hermes Palace H... M, General Manager at Hermes Palace Hotel Medan
Responded 28 Jun 2018
Dear Ms. Imelda, Thank you very much for staying with us, and taking time to share your comments. We are delighted that you were impressed with our facilities and services. our goal is to make the customers happy, satisfied,and have memorable experiences during the stay in Hermes Palace Hotel Medan. We look forward to see you again and welcoming you back on next visit. Kind regards. Yeyen Heryawan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 134 - RM 168 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
106
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HERMES PALACE HOTEL MEDAN (R̶M̶ ̶1̶5̶3̶) RM 120: UPDATED 2023 Reviews, Price Comparison and 123 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Hermes Palace Hotel Medan
Which popular attractions are close to Hermes Palace Hotel Medan?
Nearby attractions include Tjong A Fie's Mansion (0.4 km), Sun Plaza (1.1 km), and Sipiso Piso Waterfall (1.1 km).
What are some of the property amenities at Hermes Palace Hotel Medan?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hermes Palace Hotel Medan?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Hermes Palace Hotel Medan?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hermes Palace Hotel Medan?
Yes, free parking is available to guests.
What are some restaurants close to Hermes Palace Hotel Medan?
Conveniently located restaurants include TheBites Brownies, Tip Top Restaurant, and Mie Tiong Sim Selat Panjang.
Are there opportunities to exercise at Hermes Palace Hotel Medan?
Yes, guests have access to a fitness centre during their stay.
Does Hermes Palace Hotel Medan have airport transportation?
Yes, Hermes Palace Hotel Medan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hermes Palace Hotel Medan?
Yes, dry cleaning and laundry service are offered to guests.
Does Hermes Palace Hotel Medan offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Is Hermes Palace Hotel Medan accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.