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Four Points by Sheraton Medan

Traveller (461)
Room & Suite (116)
Dining (62)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#16 of 99 hotels in Medan
Location
Cleanliness
Service
Value
Rest easy at Four Points by Sheraton Medan. Our hotel in Medan, Indonesia, is located near the Royal Maimun Palace, the Great Mosque of Medan, Sri Mariamman temple, and Rahmat International Wildlife Museum & Gallery. After a busy day, unwind at our spa and outdoor pool, or enjoy on-site dining at The Eatery.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Outdoor pool
Fitness classes
Restaurant
Kids club
Kids pool
Business Centre with Internet Access
Parking
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Couples massage
Manicure
Massage
Pedicure
Baggage storage
Concierge
Gift shop
Newspaper
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Wake-up service / alarm clock
Minibar
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Indonesian
Hotel links
Special Offer:Earn points toward free nights.

Location

Jl. Gatot Subroto no. 395, Medan 20119 Indonesia
Four Points by Sheraton Medan
436Reviews10Q+A45Room tips
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Discover22058277334 wrote a review Dec 2023
Penang Island, Malaysia2 contributions
Nice room & gym but tends to get noisy coz it's located by the main road. The gym was nice with even friendlier staff who catered for your every need. The coffee house breakfast spread was nice too but get there early coz the food tends to run out
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Get used to the smell of cigarettes because the fumes tend to be everywhere. Also since it's next...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shafiq H wrote a review Aug 2023
321 contributions162 helpful votes
For a Marriott owned property, not a good hotel. Beds are very hard, not the typical Marriott soft mattress. Food in the restaurant took almost an hour to get, we were the only ones there. Its 11 days since we checked out. My stay not posted yet on my Bonvoy Account.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Global05473465877 wrote a review Jun 2023
1 contribution
For safety reasons, hotel not suitable for flight crew members rest. I woke up at 1:00 AM because I heard some hammer blows. I notice receptionist that I had to wake up at 5:00 AM and need to rest. He told me that Hotel is doing works during night hours. They keep doing works and don't care about noise and rest.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AlfinFirdaus wrote a review Jun 2023
Jakarta, Indonesia18 contributions9 helpful votes
The blackout happened 5 times, 7th - 8th June 23 between 0030- 0500. I stay for 2 night from 7-9 June 2023 I thought the management were prepared for it? It was ruined my sleep time either. All devices could be damagedno I hope could sleep well (one more night pro ess) Thank you
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Frits C wrote a review May 2023
Jakarta, Indonesia266 contributions125 helpful votes
Attention, when there was an event or wedding, the traffic will be so bad in front of the hotel. They have to train their security guards better to avoid traffic congestion in front of the hotel. The restaurant was so small, so will be very crowded in the morning when many hotel guests came down to have bfast.
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: Come down early for breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from FOUR POINTS BY SHERATON MEDAN, Owner at Four Points by Sheraton Medan
Responded 6 Jun 2023
Dear Mr. Fritsc71, Thank you for sharing your recent experience stay at Four Points by Sheraton Medan. We do apology for the inconvenience that happened during your stay with us. We have been highlight and communicate this issues to hotel team and management for the better improvement at the future. We ensure and committed to excellence as the priority for our guest. We look forward to have the opportunity to welcoming you back on your next trip to Medan for another memorable stay with us. Sincerely yours, The Management Four Points by Sheraton Medan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leo H wrote a review Jul 2022
438 contributions87 helpful votes
Check in and check out very slow only one staff at the counter why just open one counter even though very crowded. The room enough big but very dirty many dust. The plus point only location is good near mall and restaurant so u can go there to shopping or eat.
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from fredy lim, Revenue Management at Four Points by Sheraton Medan
Responded 2 Aug 2022
Dear Leonsrao We would like to apologize for your negative experience at our hotel. We'd like to learn more about your specific situation and make things right. While our team typically does a great job, it seems like we dropped the ball on this. There's a reason why feedback like this is so important, so we can improve the experience for our guests We wish to welcome you back, so that we can make it up to you on next visit Warm Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M. A. wrote a review Feb 2022
Dubai, United Arab Emirates5 contributions1 helpful vote
Started during the check in, I arrived at 4pm and the receptionist told us that there's a room on the 3rd floor however it's overlooking a roof of a building hence we can give you a room on the 6th floor but it will be ready in 10 minutes. When we went to the room, it was overlooking a roof of a building. I called afterwards and asked about the procedure of testing positive for COVID-19 as I was walking under the rain and did not feel well afterwards. FOM spoke to me over the phone and was polite enough to give the information I needed however when I went down to buy some things, he was waiting to talk to me (Honestly I felt chased) He gave me some information about the PCR test and advised me where to buy honey and lemon, when I asked that IRD may have them, He said and I quote “I do not think they have honey but you can buy it from the store opposite to us and we can help you with an umbrella) when I went to the room, I called IDR and they happily sent me the lemon and HONEY. I also mentioned to the FOM that I just got married yesterday but no gesture has been extended not even the word of congratulations. I ordered water at night but have been informed that I am only allowed 2 bottles per day and any extra bottle is 20K IDR. Woke up next day and when I allowed the daylight in, I found out how dirty the room is. BLOOD STAINS ON THE BED SHEETS. I do not believe it. Called and requested for a late check out however they gave me till 3 pm for Half day charge. I have never been thanked for being an elite guest nor extended a comp. Late check out unless I begged them for it. The internet keeps lagging and slow. I genuinely do not understand why isn’t there any show of empathy or did I receive such treatment because I booked using my points? I was wishing that someone will ask me upon check out about my stay or whether I enjoyed it or not but it did not happen. I said "I would like to check out" The answer was "OK" and to mentioned, again, I haven't been thanked for being an elite guest.
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Date of stay: February 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from fredy lim, Revenue Management at Four Points by Sheraton Medan
Responded 17 Mar 2022
Dear Mr. Mahmoud A, Thank you for taking the time to share your detailed feedback about your recent stay. I would like to take this opportunity to apologize to you for the unpleasant experience. Please be assured that your valuable points have been shared and measures taken to ensure that this situation does not reoccur in the future. We have brought this matter to the department concerned and been discussed about your experience. Rest assure we believed that it would not be happened again in the future upon you stay in our hotel. Thank You
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DSatrio wrote a review Jun 2021
Jakarta252 contributions513 helpful votes
• At check-in, although I booked a King bed, I was told (multiple times!) it is not available and I would be assigned a double bed. I refused vehemently as I booked and paid for a specific bed type. o The reception then (magically) ‘found’ me a room with King-sized bed, which later I found out to be a room facing a wall and a roof, with very minimal natural light o I asked for another room and then again was told nothing was available. And if I want a room with a view, the price would be different. o Not until I became visibly angry that they assigned me another room, which apparently WAS AVAILABLE! • There was a leak near the storage area in front of the bathroom, very hazardous! • On 2nd day at 10.50am, prior to my leaving for a meeting, I requested my room to be serviced. At 11.33am someone from the hotel re-confirmed it. At 2.30pm when I returned the room was not serviced at all. • Internet was not working on my last night, and I could not connect using a Macbook and 2 Android phones. The IT guy didn’t even have the decency to show up, but had me me a receptionist who knew nothing about wifi network. Finally, it proven that something was wrong with the router since the night before, thus the internet was dead for the entire floor. • When I asked to speak to the GM, she blatantly refused. The receptionist said the GM had gone home and claimed she was not feeling well! What a convenient excuse to escape an issue!! • Needless to say, I would NEVER stay at this property again
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from fredy lim, Revenue Management at Four Points by Sheraton Medan
Responded 15 Jun 2021
Hi Mr. Satrio We would like to apologize for your negative experience at our hotel. We'd like to learn more about your specific situation and make things right. While our team typically does a great job, it seems like we dropped the ball on this. There's a reason why feedback like this is so important, so we can improve the experience for our guests We wish to welcome you back, so that we can make it up to you on next visit Warm Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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daniel wrote a review Oct 2020
Medan, Indonesia5 contributions1 helpful vote
the hotel is good, the room atmosphere is comfortable, the staff is friendly and the food is delicious and I had a chance to chat with the chef manyo. I really recommend it for those traveling to Medan👌👌👌👌👌
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ronny G wrote a review Mar 2020
Cikarang, Indonesia107 contributions18 helpful votes
Was stayed here for 3 nights. Room, bathroom and lobby was clean, hand sanitiser available in many spots in the hotel. My request to change my room from smoking to non smoking was responded very fast. The hotel staff also responded very well with my request to change my room from twinbed to double bed. The hotel, after got my permission, moved all my belongings to the new room. Staffs were very helpful. Liked the fitness centre that always available and ready any time I request. Breakfast need big improvements. Variety and quality of food, staff availability during first hour, mainly in the egg corner, slow food refilling. Overall a very nice hotel to stay
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 229 - RM 306 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Serela Medan
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
220
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FOUR POINTS BY SHERATON MEDAN: UPDATED 2023 Hotel Reviews, Price Comparison and 492 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Four Points by Sheraton Medan
Which popular attractions are close to Four Points by Sheraton Medan?
Nearby attractions include Durian Ucok (1.0 km), Gallery Payung Teduh (1.1 km), and Hive Billiar Medan (0.6 km).
What are some of the property amenities at Four Points by Sheraton Medan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Four Points by Sheraton Medan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Medan?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Four Points by Sheraton Medan?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Four Points by Sheraton Medan?
Conveniently located restaurants include Durian Ucok, Mi Aceh Titi Bobrok, and Ayam Goreng Kalasan.
Are there opportunities to exercise at Four Points by Sheraton Medan?
Yes, guests have access to an outdoor pool and fitness classes during their stay.
Are any cleaning services offered at Four Points by Sheraton Medan?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Medan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Medan?
The staff speaks multiple languages, including English and Indonesian.
Is Four Points by Sheraton Medan accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.