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Grand Mercure Maha Cipta Medan Angkasa

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Traveller (1017)
Room & Suite (151)
Dining (55)

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RM 188
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#2 of 99 hotels in Medan
Location
Cleanliness
Service
Value
The first five star hotel in Medan which located right in the business and shopping district, the hotel is conveniently accessible for leisure and business. Approximately 39 km from the hotel, a 60 minutes drive away from Kualanamu International Airport and a few minutes distance from Train Station (Airport Railink Services). Unrivaled spacious rooms for everyone, equipped with complimentary Wi-Fi and contemporary furnishing, luxurious bedding and flat-panel Smart TV. Our Grand Ballroom can accommodate up to 1200 persons.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Airport transportation
Paid private parking on-site
Parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
City View
Languages Spoken
English, Chinese, Indonesian, Malay
1876Reviews9Q+A62Room tips
Traveller rating
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Len M wrote a review 22 Feb
Bunbury, Australia86 contributions46 helpful votes
Nice and clean hotel. Very comfortable beds. Breakfast is plentiful and very delicious but it is the same every day…some variety would be good. Staff are very friendly and helpful. A little disappointed with the lack if knowledge of the staff as to the attractions and shopping in Medan. Needs to be a exit/entry to the hotel from the road for guests that like to walk…always felt like you were going through a car park when entering or leaving the hotel on foot. Laundry costs are very expensive so would get washing done off site easily and at a fraction of the cost. This was disappointing. Hotel restaurant food was quite average. Room, shower and bathroom very good.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Need to do your own research on the area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 3 days ago
Dear LenMaasikas, Thank you for taking the time to tell us about your experience at Grand Mercure Maha Cipta Medan Angkasa. We are very sorry that your experience did not meet your expectations; Please allow us to offer our sincerest apologies. At Grand Mercure, we strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of the problem in the future. We are grateful for your willingness to share your suggestions with us and we hope that you will give us the opportunity to serve you better in the near future. Our regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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urbanguy1974 wrote a review Jan 2024
Vancouver, Canada66 contributions71 helpful votes
2-night stay for 5 adults in 3 rooms Upside: (1) Rooms - They appeared to have been renovated, so were generally fresh and clean. Beds and pillows were firm and comfortable. Air-conditioning was efficient. (2) Food - Poolside buffet included in room rate offered a good selection of Indonesian and international food. However, only brewed coffee was offered; no espresso-based drinks. Orchid restaurant just off the lobby served delicious Indonesian-style nasi goreng. (3) Location - Short distance by car to many locations in downtown Medan, such as DeliPark Mall, Centre Point Mall, Tjong A Fie mansion, train station, etc. Downside: (1) Gym - While relatively large in terms of space, the gym's equipment was old and poorly maintained. Air-conditioning was inefficient. Disappointing experience for a hotel of this standard, especially relative to the better condition of the hotel's other public areas/facilities. (2) Minor maintenance issues - Hair dryer in one room wasn't working. Reported to front desk, but issue wasn't fixed. Shower handle/rainforest head mixer cap in one bathroom came off when pulled. Maintenance attempted to wrap plumber's tape so that the cap could be screwed back in, but it came off again a day later. Water could still be directed either to the shower handle or rainforest head by pulling the bare metal road. (3) Ineffective soundproofing - External noise from hotel's surroundings could enter via the windows. Nature of sounds depends on time of day and room facing.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Pay attention to room facing if you're a light sleeper
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 4 Jan 2024
Dear Guest, Thank you for taking the time to provide us with your valuable feedback. We are sorry that some of our facilities did not meet your expectations, and we regret any discomfort you experienced as a result. Here at Grand Mercure Maha Cipta Medan Angkasa, we strive to create an enjoyable experience for all our guests and continuously work hard to ensure all our rooms provide utmost comfort. We appreciate you bringing this to our attention and thank you for giving us the opportunity to improve. We hope that your overall stay was pleasant and look forward to welcoming you back in the future. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lionita I wrote a review Dec 2023
1 contribution
nimble service, comfortable rooms, kind and helpful receptionists and staffs. beds, bathroom, and breakfast are nice the hotel location is strategist so it’s easy to reach places in medan city centre
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 28 Dec 2023
Dear Lionita I., Thank you for taking the time to review your stay at Grand Mercure Maha Cipta Medan Angkasa. We are so pleased that you enjoyed our nimble service and comfortable rooms, as well as our kind and helpful receptionists and staffs. It is also great to hear that you found the beds, bathrooms, breakfast and location of the hotel satisfactory. At Grand Mercure Maha Cipta Medan Angkasa, we strive to provide a comfortable and unforgettable experience for all of our guests. We look forward to welcoming you back in the near future. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Seaside33032210606 wrote a review Nov 2023
1 contribution
Excellent service, with Nice staff. Speciall Mr Hotlen with best service at all. For good so good and well service. Kids friendly. Kids so happy for pool and safe. Clean for room and house keping do their job with done. Two thumb up, Will back soon.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 3 Dec 2023
Dear Seaside33032210606, Thank you for taking the time to review Grand Mercure Maha Cipta Medan Angkasa. We are glad to read that you enjoyed your overall stay and appreciate the service provided by our team, in particular Mr. Hotlan. We are pleased to note that your kids had a lot of fun at our pool and felt safe while being around here. We take great pride in keeping our rooms and buildings clean and it is wonderful to hear that our Housekeeping team succeeded in meeting your expectations. Your kind words of encouragement mean a lot to us and we look forward to welcoming you back again soon. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explorer33113164246 wrote a review Nov 2023
1 contribution
Grand mercure give a perfect treat to all visitors. Perfect holiday to shared with family. Safety was amazing, staff was so friendly ! And the smell was damn good. I hope it will be more nice if hotel give soft welcome drink .
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 25 Nov 2023
Dear our guest, Thank you for taking the time to leave such a lovely review of your stay with us at Grand Mercure Maha Cipta Medan Angkasa. We are so pleased to hear that you had a great holiday spent with family and that our staff were friendly and accommodating. We strive to be a leader in hospitality in Medan, offering our guests comfort, relaxation, and care. We understand the value of delivering an amazing experience from start to finish, including welcoming drinks which we are currently exploring ways to offer for future guests. Thank you again for your kind words! We look forward to welcoming you back soon. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Culture49592943228 wrote a review Nov 2023
1 contribution
the good hotel the good service from the staff and very helpfull for our comfortable and safety. i hope and the next trip we can staycation again to this hotel.f so many variant for a the breakfast.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 14 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyage11066773151 wrote a review Nov 2023
1 contribution
Excellence and perfect services, nice traditional foods are served, complete basic amenities, and beautifully decorated hotel. Staff are very helpful and friendly. Wish to come here again on my next trip.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: The good service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 14 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kho T wrote a review Oct 2023
Padang, Indonesia5 contributions
Everything is clean and great. clean room, modern stylish and Cozy bed. Riska is very helpful especially. The breakfast is fantastic. Selection is very wide.The location of the hotel is very convenient. will come back for sure
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Choose Premiere room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 25 Oct 2023
Dear Kho Tien, Thank you so much for taking the time to leave us such a detailed review. We are thrilled to hear that you had an enjoyable stay with us and that you found the facilities to be clean and modern. We are also pleased that Riska was able to provide you with excellent service. Moreover, we are delighted that our breakfast selection was up to your expectations. Lastly, we appreciate your feedback about our convenient location. We look forward to welcoming you back on your next visit! Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Romi_Y1632 wrote a review Oct 2023
1 contribution
I sit down at priority desk and no any staff quick response. Looks like not priority desk and the staff asking me to the regular reception desk. So if not function better taking out the priority desk and the chairs
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Review collected in partnership with Accorhotels.com
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 17 Oct 2023
Dear Guest, we greatly appreciate for taking the time to share your feedback. While all of us wish you had a better stay with us as many others has experienced, it is to deepest regret to know that we did not meet your expectations during your stay with us. we have firmly communicated to all related department, We currently improvement action plan has been arranged to rectify the mistakes immediately and prevent future occurrence. We appreciate your feedback and If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Grand Mercure Medan Angkasa Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vincewonk wrote a review Oct 2023
35 contributions5 helpful votes
I've been here before way back then. but once i entered the building, i think it feels like a newer hotel. The staff is a gem here, very nice and polite. Ulong even helped me to do a room survey before i entered the room. Overall very nice experience to stay here. For the price i have, its a steal. The only small gripe here is no hair conditioner. I don't need it, but maybe other female customers need one.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 15 Oct 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 205 - RM 229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand angkasa international medan
FORMERLY KNOWN AS
Grand Angkasa Medan managed by AccorHotels
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
266
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND MERCURE MAHA CIPTA MEDAN ANGKASA: UPDATED 2024 Hotel Reviews, Price Comparison and 1,069 Photos (Indonesia) - Tripadvisor

Frequently Asked Questions about Grand Mercure Maha Cipta Medan Angkasa
Which popular attractions are close to Grand Mercure Maha Cipta Medan Angkasa?
Nearby attractions include Center Point Mall (0.7 km), Delipark Mall (0.8 km), and Wonders Water World (1.1 km).
What are some of the property amenities at Grand Mercure Maha Cipta Medan Angkasa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Grand Mercure Maha Cipta Medan Angkasa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Maha Cipta Medan Angkasa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Mercure Maha Cipta Medan Angkasa?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Grand Mercure Maha Cipta Medan Angkasa?
Conveniently located restaurants include Marriott Cafe, Bistronomix, and Jade Chinese Restaurant.
Are there opportunities to exercise at Grand Mercure Maha Cipta Medan Angkasa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Grand Mercure Maha Cipta Medan Angkasa have airport transportation?
Yes, Grand Mercure Maha Cipta Medan Angkasa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Maha Cipta Medan Angkasa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Maha Cipta Medan Angkasa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Mercure Maha Cipta Medan Angkasa?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.