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The first five star hotel in Medan which located right in the business and shopping district, the hotel is conveniently accessible for leisure and business. Approximately 39 km from the hotel, a 60 minutes drive away from Kualanamu International Airport and a few minutes distance from Train Station (Airport Railink Services). Unrivaled spacious rooms for everyone, equipped with complimentary Wi-Fi and contemporary furnishing, luxurious bedding and flat-panel Smart TV. Our Grand Ballroom can accommodate up to 1200 persons.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Family
City View
Languages Spoken
English, Chinese, Indonesian, Malay
Location
Jl. Sutomo no. 1, Medan 20235 Indonesia
Grand Mercure Maha Cipta Medan Angkasa
4.7 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Grand Mercure Maha Cipta Medan Angkasa is often commended for its roomy and pristine accommodations, though some guests have noted occasional maintenance issues. Its inviting atmosphere is enhanced by live music, creating a relaxing vibe. The staff's attentive and warm service garners appreciation, contributing to a smooth check-in/out experience.
While cleanliness is generally upheld, rare lapses in housekeeping are mentioned. Guests consider the hotel a good value, with its ample and well-kept amenities, despite minor criticisms. Its prime location is a boon for those keen on exploring nearby malls and dining options.
Location
Convenient
Atmosphere
Soothing
Rooms
Spacious
Value
Affordable
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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Traveller rating
1,786
226
119
43
25
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Detailed Reviews
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Got a recommendation from a friend to stay at the Grand Mercure Hotel. The rooms were spacious and nice, when we arrived at the Hotel Lobby we were greeted kindly by the reception staff and were very helpful. The check-in process was fast and I got a view of the swimming pool according to the children's request, there were lots of different kinds of food and it was delicious too, I will often stay at the Grand Mercure if I visit Medan again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I didn't choose wrongly, as an Accor Platinum and Diamond member, this is one of the most comfortable Mercures I have ever stayed in, Starting from the front office, everyone is super friendly, with the leader, Mr. Yusuf, who is a solution and very friendly, And there is also Mrs. Dewi who is very helpful in everything and also provides service that is not 1/2 1/2, it's really impossible for me not to stay again, in fact I can stay 15 days a month because it feels so comfortable and like at home,
The cleanliness of the rooms is extraordinary, There is no smell, no dust, we also feel a very fragrant and calming fragrance in the room, If I'm not mistaken, this part was under the instructions of Mr Darto, one of the leaders for detailing room comfort...
Overall, really good job. 9.5/10, just need a little improv in the housekeeping department when you want something, because you had to ask for a spoon for up to 20 minutes,
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Hotel yang bagus,lokasi amat strategik.Rudi, the frontliner help me to check in. The room little old but clean.The breakfast so delicious, mix local food and also great pastries. My son really enjoy the swimming pool.Some staff like Juwanda even interact,share his experience working in Kuala Lumput.He himself work so hard to clean the cafe and swimming pool
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Â Upgrade to better room(newly renovated)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 21 Jul 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately, we've had several issues since checking in : we had two rooms. The first room , when we turned on the shower, the water ran murky for 10 seconds before it was clean. The second room : the shower was simply inoperable due to a broken feature so we had to request another room, Then, we went to the restaurant where the food was not very appetizing and we essentially had to ask for everything which should have been provided : napkins, clean silverware, second glass to drink from, salt and pepper and so on. The staff is very friendly as always in Sumatra but the customer experience is not what we would expect from an Accor brand. We won't come back
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 21 Aug 2024
Dear Mr. JEAN PIERRE BIZZARI we appreciate for taking the time to share your feedback during your stay , it is to my deepest regret to know that we not meet your expectations during your stay with us. We have firmly communicated to Chief Engineering, Food & Beverage Manager and with all related department, We currently improvement action plan has been arranged to rectify the mistakes immediately and prevent future occurrence. We welcome your suggestions to improve our service and thank you for bringing it to our attention in hope that we will always manage to deliver a good service towards our Loyal member and allow them to always Feel Welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the hotel is comfortable, the service is friendly, the food is delicious. The rooms are comfortable, clean, neat and the rooms are quite spacious. The facilities in the rooms are also sufficient for this hotel to be commensurate with the price, along with access which is close to the train station
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unexpectedly this hotel is so great. The room price is affordable, the location is near the mall, the room AC is really cold, and the breakfast is complete. input, the room needs to be renovated a bit so it looks more classy! Will definitely come back to Grand Mercure Medan
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice classic hotel. I would give it 4 stars. Spacious room. Room cleaning every day. Delicious breakfasts by the pool. As for food, most dishes are designed for Asians. For Europeans the menu is quite small. The food in the restaurant is very tasty. There is room service. The room shows flaws from time to time. Mold in the bathroom, tired renovation. The socket in the bathroom does not work. For a family of 3 people they only provided 2 large towels and 1 small one. Every day at 5 am they start singing in the mosque. It's simply unbearable. It was impossible to sleep because the aluminum windows let all sounds through.
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Date of stay: March 2024
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So far so good for service and room. Amenities were also replaced and added. Good service The food is also good, it tastes fine and not dirty. The hygiene of the rooms is guaranteed, the breakfast area is cool, it can be indoor or outdoor. It is an exciting and effective experience to stay here, highly recommended to stay here while visiting the field.
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Automatically translated
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an awesome breakfast throughout our stay. They served varieties of scrumptious dishes. Refilling of dishes was done on time. Mostly asian dishes with some varieties of western flavours. One of the best we had in Medan. Definitely we will comeback to Grand Mercure. Both the stay and food are excellent.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mercure Medan Angkasa, Owner at Grand Mercure Maha Cipta Medan Angkasa
Responded 9 Dec 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at this hotel with friends is indeed the right choice for a staycation. The spacious and beautiful room supports me and my friends being able to create TikTok content. This hotel's reception is also very reliable, where the hotel reception is very responsive in the check-in and check-out process, so we didn't have to wait long. Will stay here againđź‘Ť
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't think the hotel has that service but I do know a guy my friends have used who has a transportation service. Do you want me to find out how much?
I suggest you to reserve room 921 (better suite), 927 (honeymoon suite with jacuzzi) and room 1105 (great suite completely with sink, bed room, living room, bathtub and etc, that's my favourite suite room. I've been stay 10 night at that room feel cozy with warmly gentle services from professional staff. Thanks to M. Gani, Windy, Yolanda, Indiani (Front office/Reception Staff/Executive Lounge), Tony (House Keeping), and many staff that's i cant remember they're names to help me anything i needed was i stay in this nicely hotel, I feel lovely warm about they're services excellent to me from the first i'm checkin at room 921 then changes to room 1105 until checkout.
Dear Guest,
You can book breakfast included or not, both options are available. You can check the best rates available for your stay on our website or contact the hotel directly with your dates of stay for a quote.
We look forward to welcoming you to Grand Angkasa Medan.
Kind regards
Stephane Fagez
General Manager
There are more places to choose from in the Medan area.
PRICE RANGE
RMÂ 217 - RMÂ 234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand angkasa international medan
FORMERLY KNOWN AS
Grand Angkasa Medan managed by AccorHotels
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
266
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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