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Hotel Santika Mataram

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Hotel Santika Mataram
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230 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Jakarta
Reviewed 24 September 2016 via mobile

Hotel wifi does not work. At all. After trying to get help three times they finally said "maybe tomorrow". Staff said they had English Premier League. Not true! Note the hotel is dry too...no beer wine available.

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Helpful?
Thank David B
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Mr. Dave T, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. Thank you for your positive comment. We do apologize for the connection of Wi-Fi not working at all. We did internal correction about it and...

Reviewed 13 September 2016 via mobile

I didnt stay here but I organised a business meeting and signing ceremony here at the meeting rooms followed by a luncheon. Food quality and service is good. A tat expensive by Indonesia prices but it was good for business purpose. Will definitely consider using it again but only for business. For my own holiday, I would prefer somewhere closer...

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Helpful?
Thank Travellingeverymonth
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Valued Guest, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are much looking forward to...

Jakarta, Indonesia
Reviewed 6 September 2016

This week, me and my co-worker are on a business trip to Mataram Cit. Before that... we have no idea, where we are going to stay for the night. I started google it and it recommend me Santika. When I see the map, I think the location is pretty good located in the middle of city center and government's office....

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Helpful?
Thank Dwi Agustina N
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Zulida, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. Thank you for giving the positive comment...

Reviewed 24 August 2016 via mobile

I had stay in august with my family, especially thank you for driver komang, he was treated us very well. We have booked 2 rooms also, clean and well maintenance for room and excellent service and food for breakfast. Highly recommended if you want to stay in mataram! Thank you for all team Santika Mataram.

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Helpful?
Thank idabagus d
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Bapak Ida Bagus D, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. Thank you for the...

Jakarta, Indonesia
Reviewed 13 August 2016

The Hotel Santika is centrally located, with clean, comfortable rooms, very good service and good breakfast buffet. For those interested in seeing the sites in and around Mataram City or here on business, this is likely among your best hotel options. One concern about Mataram in general is the rather prohibitive approach it has taken with alcoholic consumption, as it...

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Helpful?
Thank TJATravel
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear TJATravel, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are much looking forward to welcome...

Jakarta, Indonesia
Reviewed 9 August 2016

Stay one night at this hotel. Overall was good - strategic location (at city center), nice room and good breakfast tho. Don't like the pool position - in the middle of the hotel - there's no fence between pool and restaurant. No privacy while you swimming. Need to improve the speed of Wifi - quite difficult to access the internet...

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Helpful?
Thank kezhia_ch
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Ms. Kezhia_ch, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. Thank you for your positive comment...

Jakarta
Reviewed 5 August 2016 via mobile

It was great having stayed for 2 daya here right after summit Rinjani, I could relax all my body, enjoying the food and facilities as well as roaming around at alun alun (well you can see almost all people at alun alun are catching pokemon) he he he but it was fun tho. Good room, bathroom, interior, food as well...

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Helpful?
Thank Delfi A
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Mr./s. Delfi A, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. Thank you for your positive...

Jakarta, Indonesia
Reviewed 26 July 2016

the hotel is nice, not grand as what i expect before. Got smoking room and it smell terrible as i didn't smoke and i hate smoke, the bed and pillow is quiet comfy. food is also good, i like their fruit salad

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Helpful?
Thank Yovitamanda
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Ms. Yovitamandai, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. Thank you for your positive comment....

Bekasi, Indonesia
Reviewed 11 July 2016

Located at strategic location with decent rate. Good beverages for breakfast with nice view in restaurant. Room size is sufficient for small family and available swiming pool for relax. Need to improve the speed or capacity of WIFI.

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Helpful?
Thank BoniSubekti
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram-Lombok, Dear Pak Boni Subekti, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. Thank you for your positive...

Reviewed 8 July 2016 via mobile

I just stayed at 1 night in this hotel with my family. This hotel location is very good because in Central Mataram. You can find a very good culinary such as Warung Rembiga, Depot Kelebet around 5-10 minutes by car from this hotel. I booked for superior room and still have good space to add extra bed. The bathroom is...

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Helpful?
Thank Risang M
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Dear Risang M, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. Thank you for your positive comment. We are happy to hear...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hotel Santika Mataram is strategically located in the most prestigious central city, where the government offices and business buildings are there. Just 5 minutes to Mataram Mall shopping complex, other shopping area and the new icon of the city called Islamic Center building. The beautiful Sengigi Beach is just 15 minutes drive away. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome. ... more   less 

Additional Information about Hotel Santika Mataram

Address: Jln. Pejanggik No. 32, Mataram, Lombok 83231, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Mataram
Price Range: RM172 - RM238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Santika Mataram 3*
Number of rooms: 123
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Also Known As:
Hotel Santika Mataram Lombok
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santika Mataram staff and other travellers.
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Questions? Get answers from Hotel Santika Mataram staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request for a higher floor to get a nice view”
cherrymusic, 16 Mar 2017 | Read review
“If you stay for a long time, apply for member card to get a free night”
hardyo2015, 11 Jan 2017 | Read review
“Choose for deluxe at the top floor, the view is amazing”
dwiagustinan2017, 6 Sep 2016 | Read review
“choose the front room, in early number such as 101-120 in first floor, so that won't be so far from the elevator.”
sabina812, 10 Mar 2016 | Read review
“start from standart already good one”
missmelani, 10 Jan 2016 | Read review
5 of 5