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Hilton Albany

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Hilton Albany
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973 Reviews from our TripAdvisor Community

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Showing 966: English reviews
New York
Reviewed yesterday NEW

For business at the Empire State Convention Center or the Legislative Building, this is the most convenient, comfortable hotel. Nice bar area, good restaurant and comfortable rooms. Parking is available.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank LPWNewYork
Rochester, New York
Reviewed 2 days ago NEWvia mobile

I was here for 3 days for a business meeting. At first it looked decent as I looked around the lobby. My room was another story. The heat was not either working or not adjustable. It was 90 in my room for 3 days. You're not able to open the windows in the room so it was like a prison...

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Thank SERENDIPITY444
Albany, New York
Reviewed 3 days ago NEW

Clean, location and all you would want. Location is key in downtown Albany. On the main street walk to most venues. But the streets "close" at 10PM and not much to do in the winter months. Pool and hot tub not functioning. I was there for a Wine & Dine event, otherwise would not be there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Fritz V
Massapequa, New York
Reviewed 1 week ago

After a 6 hour drive in the snow the staff was very accommodating with certain things we forgot. Very quick to bring to the room. They were so sweet and quite pleasant, they really eased our stress level at check in, after such a long hard drive.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank natalieg884
David H, General Manager at Hilton Albany, responded to this review

Natalie, Thank you for your kind review. I'm very happy that our staff created such a memorable experience for you, and were able to lower the travel stress level a bit. I hope we get to see you again soon. Sincerely, David Hayes General Manager

Reviewed 1 week ago

I set up a block of rooms for our NYE wedding for incoming family and friends at the Hilton of Albany. While I personally did not stay there, our family and friends had nothing but positive things to say about their stay at the Hilton. They did a great job of getting people into their rooms early each day of...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Danielle C
David H, General Manager at Hilton Albany, responded to this review

Danielle, Congratulations on your wedding. I am very pleased that you found our staff to be so accommodating on your special weekend. We hope to see you back again soon. Sincerely, David Hayes General Manager

Albany, New York
Reviewed 1 week ago

Checked into the nicest room with my bridesmaids only to find a dingy dark area. Upon further inspection, we found the carpet to be stained, lamp shades askew, chipped paint, filth on the counters, questionable stains on walls, and an extremely drafty window. I feel blessed my wedding coordinator was able to get me out of there. Not the way...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank akallover232
David H, General Manager at Hilton Albany, responded to this review

akallover, Congratulations on your wedding. I am very sorry that our accommodations did not meet our expectations for you. I do hope that you had a great wedding weekend, and that maybe we can get another chance to create a memorable stay for you in the future. Sincerely, David Hayes General Manager

Tuxedo Park, United States
Reviewed 1 week ago

I am a loyal Hilton guest. I find the properties to be a good experience. I recently stayed at the Hiltons in La Jolla, Baltimore, and a Hampton Inn in Kingston NY. I also atyed in Albany, downtown, just a few months ago. Both stays, there were mechanical "hum" noises that were disturbing. The first stay, the staff did change...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kenneth E
David H, General Manager at Hilton Albany, responded to this review

Kenneth, Thank you for your review. I apologize for the humming noise that disturbed your rest. I have my engineers looking into the issue presently, and I know that the issue will be resolved. I hope you give us another chance to create a memorable stay for you. Sincerely, David Hayes General Manager

Syracuse, New York
Reviewed 2 weeks ago via mobile

I had to come to Albany for a pageant competition. We decided to stay here. It had an indoor pool and whirlpool. Let me start by saying the manager is so amazing there. She really should be teaching a hospitality class. I absolutely loved her. All the staff was kind, welcoming and attentive. Probably the best hotel staff I have...

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Helpful?
Thank ChristyD76
David H, General Manager at Hilton Albany, responded to this review

Christy, Thank you for your kind words, I will certainly pass them on to Laura. I am very please you enjoyed your stay with us. We hope to see you again very soon. Sincerely, David Hayes General Manager

Pella, Iowa
Reviewed 2 weeks ago via mobile

Freezing in Albany this week, freezing in my room also. Could not get the heat to turn up or even kick on. Hotel seemed sparse and understaffed. Restaurant was closed, bar service only. I was surprised Hilton didn't offer any type of valet parking. Just didn't seem up to standards, or worth the price.

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Helpful?
Thank littlebirdy2303
David H, General Manager at Hilton Albany, responded to this review

littlebirdy, Thank you for your review. My apologies to you in regards to our Holiday hours. We do cut back over the Holidays due to low demand and occupancy, however we strive to not let that affect our hospitality. I hope that you do give us another try so that we can create a memorable stay for you. Sincerely, David...

Albany, New York
Reviewed 2 weeks ago

I have to say Romel is a breath of fresh air in the morning. He is always greets you with a smile, is never in a bad mood. Romel is always helping the customers in a timely manner. My morning coffee would not be the same without Romel.

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Helpful?
Thank Mary A
David H, General Manager at Hilton Albany, responded to this review

Mary, Thank you for your kind review, and your kind words regarding Romel. He is a great asset to our team, and I will personally thank him for his fine service. We hope to see you again soon. Sincerely, David Hayes General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 

Additional Information about Hilton Albany

Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Region: United States > New York > Albany
Price Range: RM705 - RM1,307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Reservation Options:
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Hotel Style:
#8 Business Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Albany staff and other travellers.
6 questions
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EDMOND, United States
8 months ago
Saratoga Springs, New York
Stoughton, Massachusetts
over a year ago

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Questions? Get answers from Hilton Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to getaway from large party groups and bring ear plugs so you dont hear doors slam”
 of 5 bubbles Greattraveler2014, 14 Nov 2016 | Read review
“Try to get rooms on the higher floors. If you're on lower floors in the hotel' rear, you'll hear the cooling system churning all night.”
 of 5 bubbles RickandJackieC, 19 Oct 2016 | Read review
“High floors offer good views toward the Hudson River to the east and city views which include the capitol building.”
 of 5 bubbles SilverFoxNYC_11, 18 Oct 2016 | Read review
“Outside noise not an issue. My corner room faced state capital.”
 of 5 bubbles kevink650, 21 Sep 2016 | Read review
“Take advantage of the shuttle service to get around town!”
 of 5 bubbles 99gingerf, 12 Sep 2016 | Read review
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