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Hilton Albany

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Hilton Albany
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994 Reviews from our TripAdvisor Community

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Showing 986: English reviews
Reviewed 27 August 2016

My coworker and I stayed here prior to our training in Albany. The room was comfortable but could have used some updating. Paint was peeling on the ceiling in the bathroom. Not the hotel's fault, but I didn't get much sleep as the room across the hall from mine seems to have been party central, including a fight in the...

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Helpful?
Thank Caroline H
David H, General Manager at Hilton Albany, responded to this review

Caroline, Thank you for your review. I apologize for the circumstances that you encountered that led to a less than perfect stay with us. Please contact me at david.hayes@Hilton.com, and I will make this right for you. Sincerely, David Hayes General Manager

Silver Spring, Maryland
Reviewed 25 August 2016

Initially when I checked in, there was an issue regarding my reservation, which was done through a third party. However, Tim and Shiria at the front desk, along with their manager, were able to straighten everything out and comped my parking for the night we stayed there. Ilir in the bar made nice drinks and was very attentive, even though...

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Helpful?
Thank Mary D
David H, General Manager at Hilton Albany, responded to this review

Mary, Thank you for your review. I am pleased that you found our service to be friendly and helpful. I apologize for the issue you found with your room. Please contact me at david.hayes@Hilton.com and I will make it right for you. Sincerely, David Hayes General Manager

Providence, RI
Reviewed 24 August 2016

I don't know Albany at all - and still don't - this was just a stopover on a long drive - but the hotel was very nice - comfortable room, and good service. The young lady that checked me in couldn't have been more charming and bar area was very comfortable - with excellent service. This was a very abbreviated...

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Helpful?
Thank Drewsomeness
David H, General Manager at Hilton Albany, responded to this review

Drewsomeness, We are happy you stopped over with us on your travels. Thank you for your kind review. We hope we to see you again soon. Sincerely, David Hayes General Manager

Fairfield, United States
Reviewed 24 August 2016

Hotel was very clean and staff was exceptional. Rooms have been updated and remodeled and are very clean and nice. Enjoyed my stay. Hotel is located in heart of downtown close to Capitol and local restaurants. Highly recommend for business or pleasure.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kristopher P
David H, General Manager at Hilton Albany, responded to this review

Kristopher, Thank you for your kind review. I am very pleased that you found our service to be friendly and pleasant. We hope to see you again soon. Sincerely, David Hayes General Manager

Surf City, North Carolina
Reviewed 24 August 2016 via mobile

I attended a conference on August 10, so I flew into Albany on the 9th & departed on the 11th. When I landed I called the hotel for a shuttle, which arrived promptly and I also used the shuttle back to the airport on Thursday morning. Both drivers were very pleasant, as well as the front desk staff. Overall, the...

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Helpful?
Thank GeorgeH-LI_NY-ExPat
David H, General Manager at Hilton Albany, responded to this review

George, Thank you very much for the kind review. I am so pleased that you had such a nice stay with us. We hope we get to host you again very soon. Sincerely, David Hayes General Manager

New York
Reviewed 24 August 2016

Absolutely awful experience dealing with this hotel from start to finish, I would never stay again nor recommend this hotel to friends/family. We used this hotel for my wedding room block since it was located directly across the street from my venue, the staff was rude to me on a number of occasions during the entire process and completely unaccommodating....

Review collected in partnership with Hilton Hotels & Resorts
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Thank SimoneAlana
David H, General Manager at Hilton Albany, responded to this review

SimoneAlana, Thank you for your review, and congratulations on your wedding. I am sorry that we missed so many opportunities with your group. Please contact me at david.hayes@Hilton.com so we can make this right for you. Sincerely, David Hayes General Manager

Boston, Massachusetts
Reviewed 24 August 2016

Hotel room was nice and clean, staff did a nice job there. Bed was comfortable (king), bathroom was small but clean. I was not thrilled to have not one, but two connecting rooms one at each end of the room. I did appreciate the extra security (hardware) that was on the doors,but If I had been traveling alone I would...

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Helpful?
Thank taleoftwokitties
David H, General Manager at Hilton Albany, responded to this review

taleoftwokitties, Thank you for your kind review. I'm pleased that you found your stay mostly enjoyable. We did have an HVAC emergency, and that did cause the musty smell you encountered, we have fixed the issue at this point. I apologize for your experience in our restaurant, please reach out to me at david.hayes@Hilton.com so I can make it right...

Rockville Centre, New York
Reviewed 23 August 2016

The staff for the most part were courteous. The hot tub had mold and mildew and the pool was dirty. My daughter and I thought we would be able to use the pool in the evening but after one visit we were grossed out. The front desk and shuttle drivers provided the best service. I left a tip for the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lynzerimar
David H, General Manager at Hilton Albany, responded to this review

lynzerimar, Thank you for your review. I have reached out to my maintenance staff regarding your comments on our pool situation, and we are making the necessary corrections. Please contact me at david.hayes@Hilton.com, and I will make it right for you. Sincerely, David Hayes General Manager

new york
Reviewed 22 August 2016

I have stayed at this Hilton many times for the same conference every year. It got better, then got worse. The lobby is beautiful. When I checked in a man was yelling at the front desk workers, very upset about something, then he stormed off, I felt bad for them. This year our room had peeling paint on the ceiling...

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Helpful?
Thank Seamus48
David H, General Manager at Hilton Albany, responded to this review

Seamus48, Thank you for your review. I apologize for the missed opportunities we had during your stay with us. I would like to make this right for you. Please contact me at david.hayes@Hilton.com, and I will make this right. Sincerely, David Hayes General Manager

Potsdam
Reviewed 22 August 2016

This Hilton is consistently clean and comfortable, with a nicely-sized, well-equipped fitness center for those who like to work out during their stay. The location is ideal for anyone who would like to visit state offices. The complimentary internet does seem a bit glitch - I had to log in several times during the day even if I did not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kathy W
David H, General Manager at Hilton Albany, responded to this review

Kathy, Thank you for the kind review. I am pleased that you enjoyed your stay with us, and I will look into our internet provider for better service. We hope to see you back again soon. Sincerely, David Hayes General; Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 

Additional Information about Hilton Albany

Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Region: United States > New York > Albany
Price Range: RM705 - RM1,307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Reservation Options:
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Hotel Style:
#8 Business Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Albany staff and other travellers.
6 questions
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EDMOND, United States
9 months ago
Saratoga Springs, New York
Stoughton, Massachusetts
over a year ago

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Questions? Get answers from Hilton Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to getaway from large party groups and bring ear plugs so you dont hear doors slam”
 of 5 bubbles Greattraveler2014, 14 Nov 2016 | Read review
“Try to get rooms on the higher floors. If you're on lower floors in the hotel' rear, you'll hear the cooling system churning all night.”
 of 5 bubbles RickandJackieC, 19 Oct 2016 | Read review
“High floors offer good views toward the Hudson River to the east and city views which include the capitol building.”
 of 5 bubbles SilverFoxNYC_11, 18 Oct 2016 | Read review
“Outside noise not an issue. My corner room faced state capital.”
 of 5 bubbles kevink650, 21 Sep 2016 | Read review
“Take advantage of the shuttle service to get around town!”
 of 5 bubbles 99gingerf, 12 Sep 2016 | Read review
5 of 5