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Hilton Garden Inn Albany / SUNY Area

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Traveller (79)
Room & Suite (53)
Pool & Beach (9)
Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“front desk”(82 reviews)
“room was clean”(41 reviews)
“hilton garden”(15 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Offers from Hilton Garden Inn Albany / SUNY Area
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Albany / SUNY Area
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (736)
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All reviewsfront deskroom was cleanhilton gardenparking garagenice hotelhot tubeasy accessexcellent stayconvenient locationbreakfast buffetbusiness tripbusiness centerfitness centerone night stayindoor poolwafflessuny
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11 - 15 of 722 reviews
Reviewed 12 February 2018

Location was close to concert. Clean facilities, and friendly staff. Great breakfast. Clean bedrooms. Quality of linens can stand an upgrade. Overall good quality for price. Definitely will use again if in areaMore

Review collected in partnership with Hilton Garden Inn
Thank Laurie Z
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 26 February 2018

Hi Laurie Z ! Our team sends a big thank you for the comments you posted regarding our service and your experience during your recent stay! We strive for making our guests happy and comfortable, so we are excited to have made your stay memorable!...More

Reviewed 8 February 2018

I did not get my room service that evening after an hour of waiting for room service that never came I fell asleep and did not have dinner that evening woke up hungry and was unable to re order due to the time.More

Review collected in partnership with Hilton Garden Inn
Thank I7528WOluisc
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 9 February 2018

Hello l7528WOluisc, We appreciate you posting a message and providing us with feedback about your recent experience, however I am extremely sorry to hear of your bad service. It is not like our restaurant team to be as delayed as you describe, as service is...More

Reviewed 7 February 2018

They should advise you that there is a major construction project going on right next door, thought I could relax and sleep in, that did not happen with the construction company starting work at 730am. There is limited parking and I was sent to the...More

2  Thank Tracey B
Response from HGIAlbanySUNYGenMgr, General Manager at Hilton Garden Inn Albany / SUNY AreaResponded 7 February 2018

Dear Tracey B, Thank you for your post regarding the details of your recent stay. We are very sorry that your experience was not comfortable in the ways that you listed. I am surprised to hear the details about the heat in your room as...More

Reviewed 4 February 2018 via mobile

I have stayed here a few times in the last few months but I have found myself looking for somewhere else to stay in the Albany area. Mostly, it is the location that is the issue. If you stay on one side, you here the...More

1  Thank JPP58
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 5 February 2018

Hello JPP58, We are very glad to hear that you have chosen to stay at our property the last few times you have been in the Albany area! It's great to hear that our location is ideal, and also that our staff and cleanliness accommodated...More

Reviewed 31 January 2018

The staff greeted me with courtesy and they were very helpful! The room was very clean and the location was very convenient. The only thing that that would make it better is a complimentary breakfast.More

Review collected in partnership with Hilton Garden Inn
Thank Delfina M
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 5 February 2018

Greetings Delfina M, Our team at HGI Albany/SUNY would like to thank you very much for all of your positive feedback about our property! We strive for great service and cleanliness, so it is wonderful to hear that our team has served you well during...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$134 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$134 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (79)
Room & Suite (53)
Pool & Beach (9)
Dining (3)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
aubreyzam
20 December 2016|
AnswerShow all 4 answers
Response from Creed M | Property representative |
The jetted tubs are exclusively in our One Bedroom King Suites, in which we have 6 on property.
0
Votes
PaGuy
15 November 2016|
AnswerShow all 4 answers
Response from Creed M | Property representative |
It is not. Breakfast is $9.95 per person for a full cooked to order breakfast. We do have A la Carte items that you can purchase for a nominal fee.
0
Votes
Andrew C
29 May 2016|
AnswerShow all 5 answers
Response from 155happycamper | Reviewed this property |
There is no separate charge listed for parking on the hotel bill. The onsite parking is included in the charge for the room.
0
Votes
Room Tips
"I was facing Route 85 and could not hear the busy highway. I would assume all rooms are quiet."
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"The rooms away from the highway tend to be quieter."
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"Not sure why a higher floor would be of interest. Nothing to see in this area."
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"Breakfast not Included."
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