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Hilton Garden Inn Albany / SUNY Area

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#7 of 50 Hotels in Albany
Certificate of Excellence
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Hilton Garden Inn Albany \/ SUNY Area
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597 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albany / SUNY Area
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Showing 585: English reviews
Rochester NY
Reviewed 17 August 2016

My husband travels quite a lot and always uses Hilton Hotels so when it came time for me and my daughter to travel, we also booked with Hilton. I had a heck of a time booking online. I was able to secure a hotel and a price but was unable to pay for the hotel and reservation. I tried on...

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Helpful?
1Thank WDWMOMMY1
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good afternoon. Thank you for taking the time to share your experience with the Hilton Garden Inn Albany/SUNY Area. Unfortunately, the day you were trying to book, there was a wide spread Hilton reservation system outage and we were unable to book rooms for two days. I do apologize for any experiences during the booking process that you had with...

New York CIty, United States
Reviewed 15 August 2016

Comfortable, clean, odor-free room. Extremely friendly, cheerful, efficient, and helpful staff. One spent time telling us all the possible dinner places in the area, including detailed directions and price range. Another got us towels herself for the pool. Nice touches like mints at the front desk. The pool and whirlpool were wonderful. At the snack area by the front desk,...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Margaret E. M
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello and thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am ecstatic to hear that you enjoyed your accommodations and that our staff provided you with a welcoming atmosphere and pleasant stay. Thank you again for your time and we look forward to welcoming you...

Lincoln, Illinois
Reviewed 11 August 2016 via mobile

We recently spent a night on our way to Canada. Checkin through the Hilton Honors Program was a snap. The front desk was very helpful in providing pizza suggestions for delivery. The room was nice but the bed's dial for setting the comfort level of the bed did not appear to work making the bed a weakness. There is not...

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Helpful?
1Thank RCS1974
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello, and thank you for taking the time to comment on your stay here at the Hilton Garden Inn Albany/SUNY Area. I do apologize about the quality of our mattresses as they are past their prime and we are starting the process to replace mattresses in all our guest rooms very soon. Thank you again for your comments and we...

Georgia, Vermont
Reviewed 9 August 2016

Hotel staff was WONDERFUL!! Hotel Grand. But the rooms were less than par. Rooms could had been better. Breakfast was great, got the buffet on Sunday, wonderful! Pool was a little small but nice. Hot tub was great!

Review collected in partnership with Hilton Garden Inn
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2Thank Tigx6
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that our staff was accommodating and made your stay enjoyable. We are currently in the process of starting renovations and replacing our mattresses in guest rooms. Hopefully, the next time you are in...

Albany, New York
Reviewed 5 August 2016

My stay at Hilton was so comfortable. The sleep mattress that they have allows you to fall asleep quickly. The spa pool and hot tub provided relaxation. And the grab and go have me options to grab what I need and to be out taking care of my stuff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank B8638JHkimw
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello, thank you for taking the time to share your experinece staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am happy to see that you enjoyed your stay with us and were able to have a relaxing stay. Thank you again and we look forward to welcoming you back to the hotel on your next stay.

Trappe, Maryland
Reviewed 2 August 2016

Enjoyed our two night stay. Did not use restaurant facilities and was disappointed that breakfast was not included with room. Expensive alternatives at the hotel but many other eateries in the area. Was a half hour Trip onto Saratoga race track which was our destination.

Review collected in partnership with Hilton Garden Inn
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1Thank 17lynneg
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to rate your stay here at the Hilton Garden Inn Albany/SUNY Area. I am glad to hear that you enjoyed your stay with us. Unfortunately, Hilton Garden Inn as a brand does not include breakfast with every stay. We do offer bed and breakfast packages which include the breakfast for a discounted rate built...

Boston, United States
Reviewed 26 July 2016

Front desk staff very friendly. Breakfast was average. Our room was never cleaned. Were out all day after breakfast shopping. Returned quickly to get ready for evening out, told front desk and heard them speaking with housekeeping supervisor and said they would see to it. Returned 10pm and never cleaned. Manager apologized and we received towels, and took our trash....

Review collected in partnership with Hilton Garden Inn
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Helpful?
2Thank Audrey S
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good afternoon thank you for taking the time to share you experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for the lack of attention from our housekeeping service. This is not the service that we want to portray to our guests and I have shared the issue with the executive housekeeper. Who...

North Syracuse, New York
Reviewed 25 July 2016 via mobile

Nice, clean room. But mattress feels like a slab of concrete. Note on the headboard mentions a sleep comfort system but controls nowhere to be found. Typing this at 3:30 am because I cannot sleep due to the mattress and traffic noise from the interstate highway next to the property. And spare me the generic "we hope you enjoyed your...

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Helpful?
1Thank Nessman1
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for the inconveniences you experienced during your stay. The Garden Sleep System beds have the firmness adjustment dials on the top right side of the mattress under a flap and may be difficult to find....

Columbus, Ohio
Reviewed 25 July 2016

The staff was awesome. newly updated property. best deal in the area. easy on and off 90. close to State offices. Breakfast costs but was good. room was clean and well equipped. We will stay again if we have the occasion.

Review collected in partnership with Hilton Garden Inn
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2Thank matthewmU9414OZ
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I will share you kind comments with the staff as positive feedback is always appreciated. Thank you again and we look forward welcoming you back on your next trip through the Albany area.

Reviewed 21 July 2016

I brought 3 of my children for a college visit. The room was very clean and comfortable. Two of my children went down to enjoy the hot tub. The gym looked great, but we didn't use it this visit. We loved the complimentary wifi and the amazing breakfast in the morning. The omelet I has was great!

Review collected in partnership with Hilton Garden Inn
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1Thank Anne N
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that you enjoyed your stay and our breakfast offerings. Thank you again and we look forward to your next trip to visit SUNY Albany.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Region: United States > New York > Albany
Price Range: RM489 - RM943 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albany / SUNY Area staff and other travellers.
8 questions
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Philadelphia, Pennsylvania
2 months ago
Minneapolis, Minnesota
7 months ago
Martinsburg, West Virginia, United States
over a year ago
Portland, Oregon

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Questions? Get answers from Hilton Garden Inn Albany / SUNY Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton can be risky as far as noise as they seem to have a lot of young sports teams stay with them. Luck of the draw to get a quiet floor.”
 of 5 bubbles D6506FTbethm, 11 Dec 2016 | Read review
“Most rooms seem OK. I can't comment on all the floors.”
  • Bed and Desk
  • View looking towards door
  • Closet and Microwave Area
  • Excecise Room
 of 5 bubbles EmpireState39, 16 Nov 2016 | Read review
“Get the higher floor”
 of 5 bubbles bukol, 30 Oct 2016 | Read review
“Sign up for Hilton Honors to get free wifi and complimentary water bottles.”
 of 5 bubbles NLLTraveler, 18 Oct 2016 | Read review
“Very close to hospital so sirens are a common occurance.”
 of 5 bubbles geves2016, 26 Sep 2016 | Read review
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