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Hilton Garden Inn Albany / SUNY Area

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#7 of 50 Hotels in Albany
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Hilton Garden Inn Albany \/ SUNY Area
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582 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albany / SUNY Area
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Showing 570: English reviews
Albany, United States
Reviewed 13 July 2016

I was very happy with the hotel and its accommodations. This hotel was located perfectly for our trip to the University of Albany. My trip was soured by a bad mattress. I did not sleep well because of the ruts in the mattress.

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Helpful?
Thank Kevin K
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that you enjoyed your stay, but do apologize for the mattresses. We are constantly preforming maintenance on them to ensure they Garden Sleep Systems are working properly. Thank you again and we look forward...

New Fairfield, Connecticut
Reviewed 11 July 2016

We stayed here for 3 nights - 2 adults and 2 kids sharing a room with 2 queen beds. It is located right across the street from SUNY Albany. Rooms were clean and very quiet. Staff was very nice and very helpful. WiFi was good - we had 5 devices connected with no real complaints. Rooms have a microwave and...

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Helpful?
Thank pomeroy13
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for sharing your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I'm glad to see that you enjoyed some of the many amenities that we have to offer and that our staff could facilitate that for you. Thank you again and we look forward to welcoming you back on your next trip to...

Long Island, New York
Reviewed 11 July 2016

The closet door was broken. The refrigerator was broken and extremely dusty. Obviously was not cleaned in many months. These things should be inspected before Uluru check in not after you call down to the office 3 times.

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Helpful?
Thank Gail H
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good morning and thank you for taking the time to rate your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for any inadequacies you had experienced with your room during your stay, and I hope they were able to be resolved. Your comments will only help enhance our guests experience and are...

Baldwinsville, New York
Reviewed 6 July 2016

Check in was for 3pm but they didn't have a room ready until 320pm. Service was great and courteous. Bed was AWFUL. Very stiff with little to no cushion. Rooms felt small with basic furniture. Breakfast was plain.

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Helpful?
Thank Juice7088
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you forward to taking the time to rate your stay with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that our staff provided you with the customer service you can expect from Hilton Hotels. Thank you again for your feedback and we look forward to welcoming you back on your next trip to...

Montreal, Canada
Reviewed 5 July 2016

Arrived at the hotel easy to find , easy complementary parking . Check in was easy with nice staff . Clean room with adjustable bed, that was a great feature . Excellent hot tub and nice pool area . Unfortunately my only dessspointed was that on the site u could clearly see a patio area but was close on a...

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Helpful?
Thank J5653ZLmariac
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I'm glad to see that you enjoyed your stay with us, but do apologize for the lack of the patio area that you were expecting on property. We are currently looking into new furniture for our guests to...

Marlborough, Massachusetts
Reviewed 2 July 2016

Nothing is special about this hotel. It is what you expect from a corporate brand. I'm a diamond member with Hilton and I stay in a lot of hotels for business travel. My stay this trip did not stand out and the front desk clerk was not friendly during check in or any other part of the stay. I think...

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Helpful?
Thank adamcP5078JC
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good morning and thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for any unsatisfactory encounters with the front desk staff, we are constantly training and making sure that we are providing the customer service our guests can expect from us. We look forward...

Charlotte, North Carolina
Reviewed 2 July 2016

I travel for business a lot and stay at many HGI's as it's historically been a consistently great experience. This one does not live up to the brand's otherwise great reputation. Pantry was scantily stocked, my door wouldn't open (requiring employee to come change batteries on lock), breakfast was a joke - backlogged with 12-15 orders and consistently getting them...

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Helpful?
Thank NCTravelPro
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to rate your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for the inadequacies during your stay and want to assure you that this is not common practice for the hotel. We are ever continually improving our services and we are taking the appropriate actions to...

Brooklyn, New York
Reviewed 2 July 2016

Conveniently located across from UALBANY SUNY. Staff is courteous and professional. Food is good. Good amenities including pool and jacuzzi exercise room meeting rooms and Internet cafe. Also has complimentary in room wifi access. The lounge and other common areas are inviting and comfortable

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Helpful?
Thank patricialZ8550UY
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello, and thank you for your review of the Hilton Garden Inn Albany/SUNY area. I am glad to see that you enjoyed some of our many amenities that we have to offer during your stay. Thank you again for your kind words and we look forward to welcoming you back to the Albany area in the near future.

Buffalo, New York
Reviewed 1 July 2016

We had the pleasure of staying at this Hilton Garden Inn after having stayed at the one by Albany Medical Center. I have to say that this one is far, far superior to that one. Please note that these hotels are 4 miles apart. This hotel was over $100 a night cheaper that the AMC one and in much better...

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Helpful?
Thank Sue M
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am pleased to see that you enjoyed your stay with us and enjoyed your dining experience. We strive to give our guests the best experience possible and glad we could provide you with that. Thank you again...

New Fairfield, United States
Reviewed 29 June 2016

Arrival and check out were very speedy. Hotel had adjustable "sleep number" type beds. I didn't notice a difference when I turned the dial, but the beds were very comfortable. Staff was responsive and polite.

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Helpful?
Thank Stephanie K
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see you enjoyed your stay and that the staff could accommodate your needs. Thank you again for your time and we look forward to welcoming you back to the Hilton Garden Inn Albany/SUNY Area.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Region: United States > New York > Albany
Price Range: RM439 - RM869 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albany / SUNY Area staff and other travellers.
7 questions
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Philadelphia, Pennsylvania
24 days ago
Minneapolis, Minnesota
6 months ago
Martinsburg, West Virginia, United States
over a year ago
Portland, Oregon
Bricktown, New Jersey

See all questions (7)

Questions? Get answers from Hilton Garden Inn Albany / SUNY Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms seem OK. I can't comment on all the floors.”
  • Closet and Microwave Area
  • Excecise Room
  • Bed and Desk
  • View looking towards door
 of 5 bubbles EmpireState39, 16 Nov 2016 | Read review
“Get the higher floor”
 of 5 bubbles bukol, 30 Oct 2016 | Read review
“Sign up for Hilton Honors to get free wifi and complimentary water bottles.”
 of 5 bubbles NLLTraveler, 18 Oct 2016 | Read review
“Very close to hospital so sirens are a common occurance.”
 of 5 bubbles geves2016, 26 Sep 2016 | Read review
“Clean, easy access to highway and to SUNY Albany.”
 of 5 bubbles AlexTeacherTraveler, 1 Sep 2016 | Read review
5 of 5
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