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BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
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914 Reviews from our TripAdvisor Community

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Brooklyn, New York
Reviewed 5 days ago NEW

Went for Garth Brooks concert. great place, just about 4 miles from downtown on a straight ride down Western Ave. Across from SUNY Albany, it would be great place to stay if you are visiting a student or helping them move in.

Review collected in partnership with Best Western
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Helpful?
Thank Harriet S
Farmingdale, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 30 August 2016

Our family has been staying at this Best Western for the last year. My son attends college in the area. The rates are very good. They have a really good breakfast that is included and pretty much have every type of breakfast food offered.I have never had any issue with cleanliness of the rooms and I am take that very...

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1Thank RLF2675
About Hotel's Favourite Review
Guilford, United States
Reviewed 1 week ago

When I got in bed after the event we attended, I was left with an open cut & bleeding from the mattress in our room. It had a thick metal bar from the inside of the mattress that had been ripped open and was exposed in the bed under the sheets. In the morning my husband & I had no...

Review collected in partnership with Best Western
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Helpful?
Thank kristenc687
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear Kristen, Thank you for taking the time to speak with me directly regarding this incident. I am glad that we were able to come to a satisfactory resolution. We hope that you will give us another chance in the future. Sincerely, Gil General Manager

New York City, New York
Reviewed 1 week ago

The service was ok however my charge got charged two different prices it was fixed however the staff did not tell me I looked myself . And lastly I ran out of tissue no one didn't bring me any I called the desk several times .

Review collected in partnership with Best Western
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Helpful?
Thank courtneyr300
Rochester, New York
Reviewed 3 weeks ago

We stayed two nights. Attending NYS wrestling tournament. Found all kinds of hair in the tub and the tub looked dirty in all of the corners. Like it hadn't been really cleaned. The floor had not been vacuumed as well. The lady at the desk was nice, changed our room. When we got to the new room, remote only had...

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Thank Christopher B
upstate NY
Reviewed 3 weeks ago

We only stayed one night but the room was very comfortable. We overlooked the roof, so no view of the area. It was raining very hard when we got into the room but you could not hear it. The room was very warm at bedtime so we put the air conditioner on. It was loud with a steady hum throughout...

Review collected in partnership with Best Western
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Thank L P
New york
Reviewed 3 weeks ago

Location is great if touring the local colleges Dead bugs were everywhere in the halls The hotel had a dirty water smell If looking,for convenience..spot on Anything else...I would not stay there again

Review collected in partnership with Best Western
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Helpful?
Thank f2017458
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear f2017458, Our sincere apologies for not meeting your expectations. Rest assured that your feedback will be used to better ourselves. This is the first time that someone mentions that the hotel had a dirty water smell and dead bugs everywhere in the halls. We do use cleaners for our floors. I hope that this is maybe what you might...

Beacon, New York
Reviewed 3 weeks ago via mobile

This was the worst hotel experience of my life. I was booked at this hotel through my employer they have a contract with this establishment, my roommate was bite by bed bugs horrible experience to be a witness too. Hotel staff moved us to another room on the same floor. Advised us they would pay to have our clothes cleaned...

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Helpful?
Thank ngreene311
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear ngreene311, We take bed bugs issues and concerns very seriously. We immediately contacted our pest control contractor to inspect the room. They confirmed that there was no evidence of live bed bug infestation in the room. We submitted the report to your superiors. Had there been evidence of bed bugs, we have submitted the findings as well. Bed bugs...

USA
Reviewed 4 weeks ago

Before we stayed, we saw many conflicting reviews. based on our 1 night stay, the truth is somwhere in the middle The wifi worked well. The breakfast was excellent. The room itself was clean with new-looking bedding and drapery. The house keeping was ok. Staff was efficient. Location was 5 traffic lights off the interestate. The edifice was old which...

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Helpful?
Thank alexriderGB
New York
Reviewed 4 weeks ago

I went here with my mother and my two younger sisters. Most of my extended family was staying at the hotel as well. The room was ok, I thought that the beds would have been queens instead of full sized. The bathroom needs to be updated. The wifi was so slow and didn't even work. The breakfast wasn't that good....

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Helpful?
Thank Marissa C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Region: United States > New York > Albany
Price Range: RM381 - RM585 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Albany Best Western
Best Western Albany
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Sovereign Hotel - Albany staff and other travellers.
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Questions? Get answers from BEST WESTERN Sovereign Hotel - Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just avoid a room on the last floor.”
 of 5 bubbles nick001ca, 9 Feb 2017 | Read review
“Back is great if you have. Dog or smoke”
 of 5 bubbles oharaknightmom1, 14 Dec 2016 | Read review
“The front of the hotel can be noisy and if you are at the far back, there are long corridors, so pick something in between”
 of 5 bubbles Carson_W995, 8 Dec 2016 | Read review
“Request a room away from the pool, chlorine smell is very strong.”
 of 5 bubbles maryanlagard090, 5 Dec 2016 | Read review
“Don't stay, there's a Hampton Inn up the road that is the polar opposite of this.”
  • Hair (not mine) and just not wiped down... this is over the toilet.
  • No idea if this is blood or something, I want to say worse? So this was on the covers.
  • The AC was falling apart and filthy and just smelled of dust.
  • The AC was falling apart which probably explains the horrendous noise.The place is on its last l
  • Inside the room and again you can see they haven't vacuumed it or cleaned it in a very long time
  • Again, this isn't even just rust, it's filth
  • This whole area has never been vacuumed and the wall is filthy.
  • This was a 'before' photo believe it or not. Really disgusting.
 of 5 bubbles sandyosullivan, 12 Oct 2016 | Read review
5 of 5