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BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
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875 Reviews from our TripAdvisor Community

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Showing 842: English reviews
Syracuse, New York
1 review
Reviewed 3 days ago NEW

This was our first time staying at a Best Western and I have to say this one set the bar high! The staff was so friendly and welcoming! The room was clean and well taken care of. The location was great, lots of restaurants and shopping around to choose from. Would stay there again for sure.

Review collected in partnership with Best Western

Helpful?
Thank aliA4842BS
Cobleskill, New York, USA
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

Every time I am in the Albany , New York area , I stay at this Hotel price is very good , the staff is wonderful , the free breakfast is real good food and the people are amazing , place always clean. You will not find a better Hotel for the price

Review collected in partnership with Best Western

Helpful?
Thank 600michaelv
Lancaster, NY,, United States
1 review
Reviewed 4 days ago NEW

I conducted a 5 day seminar at this hotel. The service was excellent. Gill, the hotel manager, was always asking if everything was to my approval. It was. The food in the restaurant was delicious and at a reasonable price.

Review collected in partnership with Best Western

Helpful?
Thank 390jeromem
Jamestown, NY
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 days ago NEW

I stayed here for two nights in November 2016. The staff were courteous and helpful. My room was comfortable. The room was clean and the climate control unit kept me comfortable. I enjoyed the breakfast, especially the fresh bananas. My biggest issue was that the WIFI service did not work most of the time. I ended up using my cellular... More 

Helpful?
Thank stampguy19
Level Contributor
7 reviews
4 hotel reviews
Reviewed 2 weeks ago

We found this hotel while traveling the NE part of the Untied States. The price was good and the room was clean and quiet. Breakfast was good. for a one night stay is was fine. We had everything we needed and a near by parking place.

Helpful?
Thank Sandy P
Buffalo,Ny
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Not friendly place not the cleanest either,not required to take such a large deposit at all just a card is active on file. Not friendly for the business person who spend many day on the road some as many 300 days. As diamond select was not asked nor taken care of as a member. All in not impressed if you... More 

Helpful?
Thank Todd E
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear Tood E, We are sorry to hear that you did not enjoy your stay with us this time around. Rest assured that we will address and correct the issues you brought up. We definitely want to regain your loyalty and we hope that you will give another chance. Sincerely, Gil GM More 

Wahpeton
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

We initially booked one night but ended up staying 2 more. The hotel itself is not the most up to date but we found the staff to be very helpful & accommodating. When comparing to other hotels in the area, it was a good deal. The hotel had free parking and a continental breakfast with both hot/cold food.

Helpful?
Thank KeepTheMotorRunning
Binghamton, New York
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago

Though this may not appear to be the highest quality hotel, the way the staff treat you and make sure you're taken care of is exemplary. The cleanliness was maybe a 8/10, not perfect but frankly evident that they do regularly hit all the blind spots so it may have just been an off afternoon when i checked in. I... More 

Review collected in partnership with Best Western

Helpful?
Thank Anne L
Lucasville, Ohio
Level Contributor
7 reviews
6 hotel reviews
Reviewed 3 weeks ago via mobile

We checked in at 12:15. Now we are sitting waiting on someone to bring a sheet to fit this bed. It looked like they tried to put a full size sheet on a king size bed. The padding under it had brown stuff on it that looked like poop. It looks like an old hospital on the inside and smells... More 

Helpful?
Thank tbrumfield
Patchogue, United States
1 review
Reviewed 26 October 2016

Poorest hotel I've ever stayed in. Rooms were sub-standard, cold showers, unable to control the heat/air condition unit. Elevator was out of order - people were stuck in it. Rear entrance of the building did not work - no cameras in the parking lot for safety.

Review collected in partnership with Best Western

Helpful?
Thank Marcelle L
Gil S, General Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear Marcelle L, We apologize for not meeting your expectations. Please know that the issues you mentioned have been corrected. We sincerely hope that you will consider staying with us again in the future. Sincerely, Gil General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203
Region: United States > New York > Albany
Price Range: RM357 - RM465 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Albany Best Western
Best Western Albany
Hotel Style:
#5 Best Value Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Sovereign Hotel - Albany staff and other travellers.
4 questions
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Questions? Get answers from BEST WESTERN Sovereign Hotel - Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay, there's a Hampton Inn up the road that is the polar opposite of this.”
  • Hair (not mine) and just not wiped down... this is over the toilet.
  • No idea if this is blood or something, I want to say worse? So this was on the covers.
  • The AC was falling apart and filthy and just smelled of dust.
  • The AC was falling apart which probably explains the horrendous noise.The place is on its last l
  • Inside the room and again you can see they haven't vacuumed it or cleaned it in a very long time
  • Again, this isn't even just rust, it's filth
  • This whole area has never been vacuumed and the wall is filthy.
  • This was a 'before' photo believe it or not. Really disgusting.
 of 5 bubbles sandyosullivan, 12 Oct 2016 | Read review
“all seemed the same.”
 of 5 bubbles 12Inspire, 22 Sep 2016 | Read review
“Don't book three star on Price Line near University or this is what you will get”
 of 5 bubbles , 28 Aug 2016 | Read review
“If you want a certain room ( 2 beds, queen bed etc) INSIST. Mid 4th floor room very quiet”
 of 5 bubbles NYstatevisitor, 24 Aug 2016 | Read review
“Do not stay at this hotel is you are looking for any kind of service.”
 of 5 bubbles rosettea2013, 22 Aug 2016 | Read review
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