The desk clerks were both very nice, but we asked for a quiet room and weren’t told that the closest elevator was not operational, so it was quite a long walk to & from the car with our luggage. The room was big enough and...More
1 - 5 of 962 reviews
This hotel - though a bit modest on the outside - is very nice inside and a great bargain. It as in a great location for me. Staff were friendly and helpful. I was a bit concerned at first that I would not be able...More
We said there do to a convience close to a relative. Upon checking in there was a very friendly face but followed with a disappointment when we got to the room. Not only had top flat serviceses not been dusted in what seemed like weeks...More
We are sorry you had such an unfortunate experience and hope that the plans we are implementing will prevent such issues for future stays!
This has to be the worst experience I have ever had. The place smelled, the carpet was stained and it was hot and that was just the lobby. The elevator and halls were dirty. The hall carpets were stained and smelled. Once in the room...More
I am sorry that you had such a terrible experience during your stay! Our team is working to improve on the things which you remarked on. We are striving to correct these concerns and thank you for your input!
I booked two rooms for 9/22 and 9/23. One was for my spouse and I, the other for my brother and his young family. We were in Albany for the College of Saint Rose family weekend. Well, I was truly embarrassed as I assured my...More
We are sorry that we did not meet your expectations at all! I assure that was not teh same pile of linen that you saw there, but the same spot they unload it each day. We have been going through some staff changes, and I...More
"Random luck as to whether or not you find a "good room"--there may not be any."