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The hotel rooms had air conditioning that did not work. Rooms were 74 degrees. Told that all rooms the same and nobody complained. REALLY! Room actually got to 77 degrees before they gave us a fan. DO NOT STAY THERE until A/C is updated
We really enjoyed our overnight at this hotel. On the surface, it’s just a normal, clean place with great service, but it’s the little details that really make this a great place for people to stay who are traveling.
I cannot say enough about how...More
2 Thank LoriAllen
Response from Hotel_Manager_Albany, General Manager at Holiday Inn Express Albany-DowntownResponded 8 July 2018
thank you so much for sharing your experience! We are happy that you enjoyed you stay with us!
Parking was convenient. Reception was nice. Breakfast area was clean and modern. Room was nice.
Complimentary shuttle to capitol for a tour was a bonus.
Walk up Broadway for dinner was nice and convenient. Walk back from New York State Museum on Madison was not...More
Response from Hotel_Manager_Albany, Owner at Holiday Inn Express Albany-DowntownResponded yesterday
Thank you sharing your experience. Have a great day
I had the pleasure of staying here for business in August of 2018. The shuttle drive arrived within 15 minutes of being called and was incredibly friendly and helpful. Once arriving, I was checking in by Izzy, who was also very courteous and helpful. My...More
Thank Toby D
Response from Hotel_Manager_Albany, Owner at Holiday Inn Express Albany-DowntownResponded 1 week ago
Thank you so very much for sharing your experience.
When an associate is mentioned in a positive light they are bonuses!
Izzy thanks you as well!
We came in for a show and stayed at this hotel which has been just renovated nicely. Friendly and professional check in.
Very clean hallways and room was wonderful. Bed and pillows were great! We had a large king bed in a corner of the...More
1 Thank Monique L
Response from Hotel_Manager_Albany, Owner at Holiday Inn Express Albany-DowntownResponded 2 weeks ago
thank you for sharing your experience with us, we appreciate it