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Holiday Inn Express Albany - Downtown

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Holiday Inn Express Albany - Downtown
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449 Reviews from our TripAdvisor Community

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Syracuse, New York
Reviewed 1 week ago

Everything about our stay was wonderful! Shannon from Sales was great to work with and was very professional right from the beginning. Parking was convenient and easy. Check in was smooth and the two gentlemen that checked us in were very hospitable. The delicious cookies were a nice welcoming touch. Our room was spacious with two very comfortable beds, microwave,...

Thank sarahconway2017
Pulaski, NY
Reviewed 1 week ago via mobile

Stayed here overnight while attending the Garth Brooks concert. Hotel was clean, staff was very friendly. I was nervous about breakfast due to the fact the hotel was booked out. Went down around 9 am and was impressed. Everything fully stocked and healthy choices too. The hotel was within walking distance to great restaurants and Times Union Center. Will definitely...

Thank spoonrice
Reviewed 3 weeks ago

We stayed here two nights while Olivia was taking her bar exam. The staff was very friendly. The hotel is a typical chain.. questionable cleanliness and ugly-as-sin decor. It did the job though for what we needed.

Thank Jason R
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Jason R, Thank you for your candid review, highlighting not only the bad but also the good points of your stay. We are always grateful when a guest takes the time and effort to acknowledge our staff. On the other hand, we regret to hear the decor was not to your liking. We utilize all comments for improvement of...

Kiamesha Lake, New York
Reviewed 14 February 2017

An outstanding establishment! spotlessly clean,, dedicated pleasant and knowledgable staff,excellent shuttle service, and delicious breakfast. a special thank you to the manager who so kindly recharged our dead battery on a frigid january morning.we will stay here again! Thank you soo much!! Jim&Sandy

1Thank alexandra l
Ojonesy26, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Jim and Sandy, Thank you so much for your kind review! We are so happy you enjoyed your stay. We think we have the best staff around! We hope the next time you are in Albany you will consider stopping back to say Hello! Shannon Jones Director of Sales and Marketing

Reviewed 5 February 2017

First off . sketchy area - for two girls arriving at night after all day travels - we had to park in a sketchy parking lot across the street and walk to the entrance. Not a good start prior to even checking in. Check-in was quick and seamless however - no mention of being an IHG gold member - or...

Thank rebecca w
Ojonesy26, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review

Rebecca, We are very sorry you did not have a good experience at our hotel. The city of Albany is working very hard to improve the surrounding area and recently received a grant to improve the streets surrounding the hotel. As the city of Albany is trying to improve the area, we are making improvements to the hotel. We agree...

Amityville, New York
Reviewed 4 February 2017

I was a little concerned when I learned the hotel was undergoing renovations. The hotel has made every effort not to inconvenience the guests and there were no complaints about noise or dust. The rooms and hallways have been renovated, brightened up and repainted. The rooms have been made even more comfortable with more power outlets and built in USB...

1Thank Ed M
Hotel_Manager_Albany, General Manager at Holiday Inn Express Albany - Downtown, responded to this review

Ed M,, Thank you for your review. Renovation is approaching the last leg of the race and we are trying not to inconvenience our guests as best as possible, thank you for recognizing this! The breakfast area and then the front desk, and wallah, fully renovated hotel! Hope you are back to see the finished product. Tom Rivera General Manager...

Ottawa, Canada
Reviewed 28 January 2017

Stayed for the night to attend a concert at time union square which is 10 mins walk from hotel. Room was very clean, quiet at night and decent breakfast. Definitely recommend if you're in the downtown area.

1Thank gleijs8563j
Gettysburg, PA
Reviewed 26 January 2017 via mobile

I stayed here while attending a convention at the Palace downtown. One of my reasons for choosing this hotel was the availibility of a shuttle. It was very nice to have a shuttle to take us to dinner and pick us up and take us to our meeting and pick us up. The price of a tip is way less...

1Thank paymeami2
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Hello paymeami2, I am happy to receive feedback from you. It is nice to learn that our shuttle service worked well for the purpose of the convention you attended. Further, I am glad that you liked our room decorations. Thanks for choosing to stay with us and I look forward to hosting you again soon! I'm definite my colleagues echo...

Niagara Falls, Canada
Reviewed 20 January 2017

A word about the front desk manager: Sam Adams conducted herself as an exemplary hostess/manager; a model of courtesy, friendliness and professionalism. If you needed a primer on how to handle oneself in the customer service industry, her conduct would serve as an ideal standard. I wish her the best in all of her future endeavours. R Hoover

1Thank ptatahead
Hotel_Manager_Albany, General Manager at Holiday Inn Express Albany - Downtown, responded to this review

R Hoover, Thank you for taking the time to recognize Samantha. She is the mold which we hope to follow in how she handles guest service. Tom Rivera General Manager gmalbany@dchotelsinc.com

Reviewed 28 December 2016 via mobile

We were received very good although the lobby was a little dirty. The room is comfortable cable is not that good. Really out of the city but really close to the state capital buildings and museums, sight seeing made easy. Buses ran close but the sight of the hotel is not as pretty. Cheap and comfortable enough

Thank Elynb1978
Hotel_Manager_Albany, General Manager at Holiday Inn Express Albany - Downtown, responded to this review

Elynb1978, Thank you for sharing your review and glad you were able to enjoy the sites of Albany. As our renovation progresses, guest rooms being completely done, we are now moving onto the lobby and breakfast area. Unfortunately at times, condition reflects cleanliness. We were last renovated in 2007 so its a long time coming! We are sorry to hear...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to Verizon, General Electric and the Port of Albany. Our hotel in Albany is also near the Legislative Office Building and State Offices. Our courtesy shuttle can pick you up at the Rensselaer Amtrak Station. Or if you're flying into Albany Airport (ALB), we'll pick you up there, too. We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 

Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Region: United States > New York > Albany
Price Range: RM479 - RM798 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Albany - Downtown staff and other travellers.
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South West Scotland
Moriah, NY
New York City, New York
over a year ago
New York
over a year ago

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Questions? Get answers from Holiday Inn Express Albany - Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room.”
 of 5 bubbles Canajun1, 21 Nov 2016 | Read review
“Restaurant up the road was not good, bit cheap and nasty but actually quite expensive :(”
 of 5 bubbles susanbT7005JU, 27 Oct 2016 | Read review
“Hotel has some covered parking. Might be important in the winter.”
 of 5 bubbles Billooltewah, 15 Oct 2016 | Read review
“Ask to be away from the freeway side of the building.”
 of 5 bubbles TomB265, 29 Aug 2016 | Read review
“Ask NOT to face the highway!”
 of 5 bubbles Carriebomb, 30 Jul 2016 | Read review
5 of 5