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Hampton Inn Albany-Western Ave/University Area

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Traveller (58)
Room & Suite (50)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Hampton Inn Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Business Centre with Internet Access
Conference Facilities
Heated pool
Indoor pool
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
27Restaurantswithin 1 km
0Attractionswithin 1 km
1,127Reviews
97Photos
8Q+A
100Room tips
Traveller rating
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  • 220
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  • 12
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Popular mentions
Great hotel. extremely friendly staff who make you feel like you are at a 4 star hotel. hotel room and common areas(pool, lobby, gym, breakfast area) were very clean. Fantastic breakfast served daily and fresh snacks put out during the day. Looking forward to returning.
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Review collected in partnership with Hampton
+3
Hotel's Favourite
Very impressed with this hotel and it's staff, we arrived 3 hours early but the man at the front desk looked up our reservation and saw that our room was ready and promptly checked us in, we were in our room in five minutes. Our room was on the second floor and right next to
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Response from Priscilla K, Assistant General Manager at Hampton Inn Albany-Western Ave/University Area
Responded 15 Aug 2018
Thank you for this detailed and excellent review! We love that you had such a great experience here, as it is at the heart of all we do. We are always happy to accommodate early check-ins when available, and provide all of the amenities you have come to expect from Hampton Inn. Please come visit us again soon. Have a great day!
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Don’t stay in room 222 (fitness center with weights slamming down at 6 AM in the morning). Also, even after repeatedly notifying the manager about ice at the entrance, they did not spread sand / salt.
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Review collected in partnership with Hampton
Response from kylek1965, General Manager at Hampton Inn Albany-Western Ave/University Area
Responded 6 days ago
Dear Navigate41237524550, Thank you for taking the time to write a review about your current stay with us. We are sorry that you had a less than peaceful sleep due to your location within the hotel and we wish that we were able to resolve that issue for you during your stay. Our number one priority is the safety and security of our guests and I apologize that you did not find us up to par. The moment after you and I spoke about the outside conditions of the hotel I notified both my General Manager and Chief Engineer. Our Chief Engineer immediately went and purchased sand as you requested and laid down a great deal at the front entrance. Again, I apologize, as it appears that we did not resolve the issue to your standard and we hope that we are given a chance to regain your trust in the future. Sincerely, Chelsie MacDonald Assistant General Manager 518-438-0001 Chelsie.macdonald@hilton.com
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Greeted by Steve at the front desk, helpful, knowledgeable and kind. There was a welcomed hot beverage bar with warm delicious cookies! There was an alcove in the lobby corner which held coolers and shelves stocked with other snacks for purchase. The room was immaculate and
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My room was dirty and there was BED BUGS!!! Staff was unprofessional! they didn't care when I told them my situation! Honestly the worst experience ever. Never going back to this hotel again. Definitely going back to Marriott!
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Response from kylek1965, General Manager at Hampton Inn Albany-Western Ave/University Area
Responded 2 weeks ago
Dear jjms22, As this is the second time this review has been posted and I did not hear a response the first time, I apologize again that you feel that you had a bad experience. I think that possibly your review was meant for another property. We take incidents as those you have suggested very seriously and I have no knowledge of this occurring. Please contact me as soon as possible so that we may resolve this matter. Thank you, Chelsie MacDonald Assistant General Manager 518-438-0001 Chelsie.macdonald@hilton.com
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Hidden mini fridge.
Closet with odd moving wall in place of door.
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12345610
Which Hampton Inn is closest to 8 Southwoods Blvd.?
They're equidistant in terms of drive time.
1 vote
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Not sure how their suites are arranged but perhaps a suite would accommodate you.
0 votes
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Where are the designated smoking areas?
Hi! Thank you for the question. The smoking pavilion is in our back yard, across the parking lot next to our outdoor patio. The weather is warming up and should be a very pleasant space very soon!
0 votes
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12
"Get something at the end of the hall, near the front desk was noisy."
"rooms at the back are very quiet"
"Rooms away from elevator towards end of hall are quiet"
"Ask for a room away from the elevators."
"3rd floor rooms were quiet for us. All rooms seemed nice!"
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12345620
PRICE RANGE
US$136 - US$195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express albany-western ave university hotel albanyholiday inn albany
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
121
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