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Bentota Beach by Cinnamon

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1,423 Reviews from our TripAdvisor Community

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There are newer reviews for Bentota Beach by Cinnamon
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Showing 1,090: English reviews
Singapore
Reviewed 4 January 2015 via mobile

BBH has always been a treat to visit. From the picturesque swimming pool to the lovely garden and beach front and all the water sports activities, this place has plenty to offer. The staff has been mostly friendly and caring tho there are instances where some of them being ignorant on details. At my most recent visit the staff helped...

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Helpful?
1Thank Travel_Eat_Drnk_Prty
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for sharing your feedback following your visit. Giving you a personalized service and an experience like no other is our forte, and something we look forward to with each visit you make to Bentota Beach Hotel. We look forward to delight you with more of our facilities and hospitality on your next visit to Bentota Beach...

London, United Kingdom
Reviewed 27 December 2014

We stayed at the Bentota Beach hotel for a few days in December 2014. The location is great, particularly as the hotel backs onto the beach so you can watch the sunset across the ocean (highly recommended). There was also a deal at the spa so I decided to book a massage which was so relaxing and extremely cheap. The...

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Helpful?
1Thank mkh77
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for sharing your memorable experience with the TripAdvisor community. We are glad to learn that we exceeded your expectations and managed to deliver a five-star experience to you. Thank you for the lovely remarks about food choices, attractions and our staff service attitude, the overall hotel appearance and quality of amenities. It has been a pleasure...

Reviewed 25 December 2014

While it is a luxurious hotel in many ways, the food was poor tasting. It was very variable and rarely tasted like it should. Better cooks and more standard tasting food is a must. The staff were mediocre. Not sure if it was their training.

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Helpful?
Thank sohailagha
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for your review. We are sorry that you found the standard of food was not to your liking. We will pass on your comments to the relevant teams in order for them to review the menus and food choices. We hope you will come back again when you are next in Bentota.

Lahore
Reviewed 19 December 2014

We stayed at Bentota for 3 nights for honeymoon in December 2010. It was superb location, excellent food and beautiful beach. There is not much to do in vicinity of the resort so I can only recommend this place for couples wanting time of their own. Live music at night at the cafe is very romantic. There is not much...

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3Thank Sana A
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for your thoughtful review, you are completely right about our calm & quite location, also there are attractions in every direction you turn including the lagoon with attractive water sport activities, Beach and the village. There is so much to do in the immediate area of our hotel, like exploring the beautiful touristic village, local crafting...

Kharkov, Kharkivs'ka Oblast', Ukraine
Reviewed 17 December 2014

Thanks a lot to Bentota Beach hotel for wonderful holiday! Special admire to our guide Sujeewa for exciting excursions and meeting all our demands. Anyone who wants a great trip go to the beach and ask about guide Sujeewa.

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Thank DaryaAndIvan
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for choosing to stay with us and sharing your experience with others. We look forward to welcoming you back to Bentota Beach Hotel.

Guildford, United Kingdom
Reviewed 12 December 2014

We stayed at BBH for 3 nights in August after visiting the hotel the previous year and having shown some fabulous modern rooms on the upper floors. However, the rooms we got this year, although clean, were tired and old, not at all as good as the ones we had seen the year before. The buffet was good, good spread...

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2Thank vtrat
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for staying with us and the review been shared. We value your appreciative comments made on the service deliverables and also note the suggestions made about the product development All these areas will be addressed shortly at a product enhancement process which is due to carry out in the near future. Thank you for choosing to...

Nelson, New Zealand
Reviewed 4 December 2014

Very much a middle range package holiday hotel that is poorly maintained with poor service, apart from the cafeteria, which was fine. At check in they did not care and kept you waiting whilst they chatted on the phone. Our baggage took 30 minutes to be delivered to our room. In the room the safe did not work as it...

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Helpful?
1Thank PaulinVence
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for sharing your review on Trip Advisor following your recent stay with us. We do take constructive feedback seriously and we sincerely regret that certain areas, especially the level of service, did not meet your expectations. We will definitely take necessary steps to rectify the issues highlighted in your review. Again thank you for taking time...

newcastle upon tyne
Reviewed 4 December 2014 via mobile

Absolutely fabulous service and standard. A la carte restaurant so good we used it every night - service and quality of good outstanding! Close to beach and so much to do - three generations in our party and all enjoyed it.

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1Thank janman_7
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Dear Guest, Thank you for staying at Bentota Beach Hotel. We are truly excited to know that you had a great vacation while enjoying the beautiful surroundings and great service provided by our dedicated associates. Once again, thank you for your kind remarks and we look forward to your next visit!

Reviewed 20 November 2014 via mobile

After a day long journey from Delhi to Bentota, our entry in the resort was lyk a bliss. The amazing fragrance of cardamon was the first kick we got plus ambience of the reception was quiet nice and traditional! We experienced a pleasurable stay at the resort having friendly staff. Their adventure sports near the river were superb. Had lot...

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4Thank Kanika A
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thank you for an excellent review on Trip Advisor following your stay at Bentota Beach Hotel. Our associates are passionate about providing attentive, professional and friendly service as mentioned by you and I am sure they will be delighted to hear your words of praise. We thank you for your valued patronage and we hope to see you again, when...

London, United Kingdom
Reviewed 19 November 2014

Enjoyed our stay but when we checked out many items the kids had paid cash for were added to the bill. The kids were asked to sign dockets even if they paid cash - which they obviously didn't know was wrong. (We were part of a children's sports tour). Some of our tour group had items on the bill that...

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3Thank kerry t
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

While thanking you for staying with us at Bentota Beach Hotel and writing your comments on the Tripadvisor, we would like to request for your contact details for further clarifications to support the investigation carried out regarding the commented situation. Kindly send us your contact details to: fom.bbh@cinnamonhotels.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 

Additional Information about Bentota Beach by Cinnamon

Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Bentota
Price Range: RM270 - RM719 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Bentota Beach Hotel Sri Lanka
Hotel Style:
#6 Luxury Hotel in Bentota
#7 Spa Hotel in Bentota
#8 On the Beach Hotel in Bentota
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Questions & Answers

Here's what travellers have asked, with answers from Bentota Beach by Cinnamon staff and other travellers.
28 questions
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Questions? Get answers from Bentota Beach by Cinnamon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose river facing rooms”
care17j, 27 Apr 2017 | Read review
“I recommend that you check the assigned room before opting to stay the night !”
  • Dirt & grime on the mini bar!
  • Dirty shower cubilce
  • Broken lights in the bathroom
  • Dirty Stained old toilet paper
  • Dirty shower cubicle
431mjm, 26 Apr 2017 | Read review
“Upper floor, ocean view or river view”
Tangawizi_Sandan, 24 Apr 2017 | Read review
“The superior rooms has a good view of the river or the sea. Rooms are spacious but the bathrooms are very small and very old.”
ramesha497, 17 Apr 2017 | Read review
“Rooms facing Sea may be chosen best view.”
827chandrashekharp, 11 Apr 2017 | Read review
5 of 5