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Grand Hi-Lai Hotel Kaohsiung

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#23 of 311 Hotels in Kaohsiung
Certificate of Excellence
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Grand Hi-Lai Hotel Kaohsiung
Grand Hi-Lai Hotel Kaohsiung
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651 Reviews from our TripAdvisor Community

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Showing 325: English reviews
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London, United Kingdom
Reviewed yesterday NEWvia mobile

The service here is amazing, everyone is friendly and nothing it too much trouble. My room was huge and had a lovely view and the cleaning service was great to. There were two minor points for a hotel with so many restaurants all of which seemed to be great quality, room service was very poor. There was limited choice and...

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Helpful?
Thank Joeavison
Reviewed 4 days ago NEWvia mobile

Stunning 5 star grand hotel with an old world charm and ambience. It's everything you expect of a 5 star hotel, right from the foyer and lobby right through to the marble bathroom floor in the rooms, everything just screams opulence. Staff are friendly and helpful and not at all pretentious. Recommended!

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Helpful?
Thank Paul H
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Greetings from the Grand Hi Lai Hotel in Kaohsiung! We hope you enjoy your stays with us and that our staff accommodates you well! We would like to thank you very much for sharing your impression of our services and accommodations. Guest encourages like these are of the utmost value to us and considered by all levels of our staff...

Melbourne, Australia
Reviewed 6 days ago NEW

Stayed for 3 nights at the hotel during a conference. The lobby is very impressive with huge chandeliers and lovely flowers. The staff at reception are efficient and nice. The hotel also sits above a shopping mall and food court with supermarket that is very handy. Had a room on the 33rd floor with harbor views. The city isn't that...

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Helpful?
Thank LeavingGoodTips
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about the hair dryer and hair conditioner, we apologize for any inconvenience. We also provide another kind of hair dryer and hair conditioner by request. We are going to have...

Singapore
Reviewed 1 week ago via mobile

We stayed in connecting rooms for 2 nights, superior harbour view and healthy room. My hubby wasn't feeling too well on check in day as he got food poisoning. When we were at Jing Yuan Farm, I called up the hotel at 11am+ and asked if they could let my hubby check in first, they readily said yes and asked...

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Helpful?
Thank Leshel03
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Thank you for sharing your impression of our services and accommodations regarding your last visit with us. Guest encourages like these are of the utmost value to us and considered by all levels of our staff and management, especially your comments. We will pass your appreciation to our staff. We appreciate your comments and sincerely hope that all areas of...

Reviewed 2 weeks ago via mobile

Easy 10 mins taxi ride from railway station to hotel. We have a deluxe queen plus twin bed. Room is spacious and on 26fl but no view. Bathroom has shower and bath tub . The hotel is above a shopping mall and there are many restaurants in the building and around the neighbourhood. MRT next to a park is a...

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Helpful?
Thank Lily W
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about the breakfast, we apologize for any inconvenience. Your comments and circumstances have been taken very seriously and are currently being discussed by our management staff. We appreciate and sincerely...

Whitby, Canada
Reviewed 3 weeks ago

Good central location. Wonderful rooftop pool. Great views of the city. Large buffet restaurant. Shopping concourse located in underground floors of hotel. Relaxing lobby bar - good for light snacks and drinks. Staff was very helpful and very friendly.

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Helpful?
Thank rbthodge
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Thank you for your comments regarding your last visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We are currently in the process of making upgrades to the hotel which will improve the overall experience when...

Singapore
Reviewed 3 weeks ago via mobile

This is the first encounter with the Grand Hi Lai hotel in Kaohsiung. Having booked with a club room with city view, I was told that the harbour view will provide with a superb sea view, but booking cannot be changed at the last moment. The ex- staff of Grand Hi Lai now joined Shangri-La group in Tainan went to...

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Helpful?
Thank Edward T
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

We would like to thank you very much for sharing your impression of our services and accommodations. Guest encourages like these are of the utmost value to us and considered by all levels of our staff and management, especially your comments. We will pass your appreciation to our staff. We are looking forward to seeing you soon in the future.

Agana, Mariana Islands
Reviewed 4 weeks ago

Because first trips are normally used as a standard for evaluating experiences, I have to give credit to the Grand Hi-Lai Hotel for going beyond their standards in order to make my stay pleasant. My trip was for medical reasons and being a foreigner with limited mobility using a wheelchair for getting around, it was difficult to communicate. I was...

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Helpful?
Thank CPFam
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about US ADA, we are going to have a renovation this year. Your comments and circumstances have been taken very seriously and are currently being discussed by our management staff....

London, United Kingdom
Reviewed 4 weeks ago

We had a family room with two large double beds. Excellent swimming pool and a myriad of restaurants although all closed by 10.30pm except the lobster bar. We arrived back from a meeting late so had to go round the corner to a bar we already knew of. The concierge service was very helpful, collected and kept our luggage etc...

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Helpful?
Thank cheaton186338
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about rooms slightly old fashioned, we are going to have a renovation this year. Your comments and circumstances have been taken very seriously and are currently being discussed by our...

Penang Island, Malaysia
Reviewed 5 weeks ago

I was suprise with the hotel service and enviroment, it was totally a exceed 5star hotel service and enviroment. Location: Hotel link with the 漢神百貨, walking distance to 新崛江 and 爱河. there was shuttle service to the nearest MRT station. taxi service also available all time. Room: Spacious room, with LAN or wireless internet. comfort bed, city view, welcome fruits...

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Helpful?
Thank Zi Eng T
漢來大飯店GrandHilaiHotel, 漢來大飯店Grand Hilai Hotel at Grand Hi-Lai Hotel Kaohsiung, responded to this review

Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about no iron provided, we apologize for any inconvenience. And we will provide for you next time in your room in advance. Your comments and circumstances have been taken very...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation

Additional Information about Grand Hi-Lai Hotel Kaohsiung

Address: No.266 chenggong First Road, Qianjin District, Kaohsiung 801, Taiwan
Region: Taiwan > Kaohsiung
Price Range: RM523 - RM1,143 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hi-Lai Hotel Kaohsiung 4.5*
Number of rooms: 550
Reservation Options:
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Also Known As:
Grand Hi Lai Hotel
Grand Hi Lai Kaohsiung
Hotel Style:
#1 Business Hotel in Kaohsiung
#5 Luxury Hotel in Kaohsiung
#9 Romantic Hotel in Kaohsiung
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hi-Lai Hotel Kaohsiung staff and other travellers.
3 questions
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San Jose, California

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Questions? Get answers from Grand Hi-Lai Hotel Kaohsiung staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor, better views of city and quieter as streets have heavy traffic.”
 of 5 bubbles rbthodge, 28 Feb 2017 | Read review
“Persons with disabilities should check out the rooms with the open shower with proper drainage.”
 of 5 bubbles CPFam, 22 Feb 2017 | Read review
“You can get good deals but I didn't book myself so not sure where to get the best deals.”
 of 5 bubbles cheaton186338, 22 Feb 2017 | Read review
“Highly recommended hotel in Kaoshiung”
 of 5 bubbles , 21 Dec 2016 | Read review
“stay at the port side if you can get free upgrade. great view and sunset.”
 of 5 bubbles onderdurmus, 4 Nov 2016 | Read review
5 of 5