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Lake Duluti Serena Hotel

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381 Reviews from our TripAdvisor Community

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Showing 346: English reviews
Calgary, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

What a great way to begin our Tanzanian safari adventure! Our cottage was quaint and comfortable, the main dining room was large and gracious, and monkeys wrestled on the lawn just beyond the doors. But it was the staff--engaging, accommodating, eager to please--who really made us feel welcome and at home. They even got us up dancing one evening when... More 

Helpful?
Thank LionHeart53
Arusha Region, Tanzania
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Serena Hotel offers one of the best buffets on a Sunday. I love going there to enjoy the awesome views and buffet which is available on Sunday afternoons. It's a great way to spend time with the family and enjoy good food at a very reasonable price. The staff are always friendly and provide excellent service. I have been there... More 

Helpful?
Thank Yvonne C
Columbus, Ohio
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

We stayed here the first night in Tanzania and in a day room on our way out. This was a great place for relaxing and enjoying some down time. Food at breakfast was very good. Service was great - they make you feel welcome!

Helpful?
Thank BuckeyeMJ
Newton, Massachusetts
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 weeks ago

Great lodging surrounded by beautiful pristine grounds abutting Lake Duluti. Great friendly welcoming and very helpful staff. Super clean grounds and lobby. Perfect place for a wedding, and we witnessed one!

Helpful?
Thank TRAVELFREAKONE
Hadera, Israel
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 weeks ago

The facility is very nice and the rooms are well equipped. There is a lot of area inside the grounds of the hotel to walk around and enjoy the view. The security at the entrance was a bit scary as they checked under our car with a mirror.

Helpful?
Thank YaEp
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback very much appreciated. On under car security check it is not that we have had any threat it is a measure of alertness at all times and ensuring nothing is left to chance security wise. I look forward to you or your friends staying with us in future if you come to Arusha - Tanzania... More 

Sheffield
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 October 2016 via mobile

We arrived here after a night flight to Nairobi followed by an early connecting flight to Kilimanjaro, we were warmly greeted and offered fresh fruit juice, we had a little wait for our bedroom but in fairness it was only about 9am. The rooms are spacious, lovely big bed and beautiful views towards the lake. It is spotlessly clean. After... More 

Helpful?
Thank J195
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We thank you for your valuable feedback. We take feedback seriously since it gives us a measure of our performance from our customers view point. I look forward to meet you or your friends incase you come back to Arusha in the near future. Yours sincerely Gerald Macharia. More 

Alfreton, United Kingdom
Level Contributor
156 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 October 2016

Situated ouside Arusha along a bumpy road, It is situated with reasonable views down over Lake Duluti. The rooms are situated throughout a well keep garden. Stayed here twice once at the beginning of our trip and again at the end. The rooms are large, one had three single beds and the other had two. They are kept very clean,... More 

Helpful?
Thank Susan P
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are glad that you did enjoy our services during your stay with us. We promise to always endeavor to deliver the best. Thank you for your feedback and we look forward to welcome your friends or yourself in future if you happen to come back to Arusha. Your's Sincerely Gerald macharia More 

tipperary ireland
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 October 2016

This is an old world hotel on the outskirts of Arusha on the shores of Lake Duluti. The accommodation is in lodges on the grounds and these are really well furnished with all the 'mod cons' of a modern hotel. None of the lodges are overlooked and all the public gardens are beautifully laid out and maintained. The front desk... More 

Helpful?
1 Thank Elinoras
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to thank you for your valuable feedback on this site. Positive feedback is a true measure of our performance and we promise to keep up the good work of offering the best in all we do. We look forward to hosting you or your friends in future if you happen to come back to Arusha -... More 

Dar es Salaam, Tanzania
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 October 2016

been there couple of times for lunch and really enjoyed the place because of warm interiors ,lay out and above all the spread /varieties of the sunday lunch buffet ( especialy i was impressed with condiments spreads). though staffs are not very friendly and hospitable ..as i have seen arusha very closely and almost witnessed all hotel products i must... More 

Helpful?
1 Thank ashish s
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback that is helpful to us. We have noted on the need to address hospitality attributes. Meanwhile we look forward to welcome you back. More 

Fremont, California
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 October 2016

This is a delightful Hotel that is situated on the outskirts of town. The rooms are old world traditional and comfortable with ample space. Dining facilities were very nice and the hotel staff were very helpful.

Helpful?
Thank Glenn M
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your time in giving us fedback on your stay with us. We look forward to hosting you back in future. Your's Sincrerely Gerald Macharia. More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set at the heart of a traditional coffee estate in the majestic environs of snow-capped Mount Kilimanjaro, the exquisitely appointed Mountain Village Lodge offers heady views over verdant tropical forests, cool mountain walks, a wonderful array of wildlife, roaring fires and superlative cuisine. ... more   less 

Additional Information about Lake Duluti Serena Hotel

Address: P.O. Box 2551, Arusha, Tanzania
Region: Tanzania > Arusha Region > Arusha
Price Range: RM705 - RM1,362 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Duluti Serena Hotel 3*
Number of rooms: 42
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Also Known As:
Serena Mountain Village Hotel Arusha
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Questions & Answers

Here's what travellers have asked, with answers from Lake Duluti Serena Hotel staff and other travellers.
10 questions
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Milton Keynes, United Kingdom
over a year ago

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Questions? Get answers from Lake Duluti Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are available in the main lodge and also in small clusters of thatch-rooved cottages. We liked the privacy and charm of the cottages.”
  • Our comfy
 of 5 bubbles LionHeart53, 30 Nov 2016 | Read review
“All the rooms are quiet”
 of 5 bubbles 189elainef, 18 Aug 2016 | Read review
“have dinner in the lounge and order off bar menu instead of sit down 3 course dinner”
 of 5 bubbles sttbrown, 5 Aug 2016 | Read review
“Depending on how much you want to walk request a room closer or further away from the main building”
 of 5 bubbles pauste1, 3 Aug 2016 | Read review
“Good place to stop after a long flight, before a safari.”
 of 5 bubbles davidwB749ZS, 9 Jul 2016 | Read review
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