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JW Marriott Khao Lak Resort & Spa

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2,977 Reviews from our TripAdvisor Community

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Showing 2,241: English reviews
Level Contributor
1 review
Reviewed yesterday NEW

I and my boyfriend stayed at JW Marriott Khao Lak Resort & Spa for a week in the end of November, it was a wonderful experience for both of us. The hotel itself is very unique and greatly designed. Rooms are nice and clean. Big enough for two person for sure. Additionally, we love the food there. Especially in the... More 

Helpful?
Thank ST-MissX
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

My review is very simple, Wonderful hotel and grounds, Amazing Staff and support. BUT..why hire the the hotel out for weddings at weekends taking away the experience for the holiday clients ..Oh yes I forgot! Because it's more money.. You have a great product why ruin it with greed?

Helpful?
Thank jenxyboy
Phuket
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 days ago NEW via mobile

Being SPG platinum for years and Marriott offer platinum status. I decide to try this place. The hotel is very run down and I am so surprise the head office would allow it to carry the JW Marriott name! No lounge , no breakfast are offered. Only two small bottles of local beer and a bowl of nut are the... More 

Helpful?
1 Thank PhuketBunny11k
Management response:

Dear PhuketBunny11k Thank you for your candid feedback and a very warm welcome to Marriott as a valued SPG member. I am so sorry that we were not able to upgrade you to a suite as you requested at check-in and that you feel the resort is looking run down. There are some areas that are not looking perfect due... More 

Leigh-on Sea, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

It really was just like the photographs! A Tropical Paradise! A wonderful and relaxing experience in beautifully maintained spacious grounds with a 300m beach frontage directly onto a magnificent very quiet long non-touristy beach. The hotel boasts apparently the longest pool in Asia which was very well maintained. An emphasis on excellent friendly customer service guaranteed that during our eight... More 

Helpful?
1 Thank lrsteele
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Great food, luxurious spa facilities and spacious rooms. Easy to organise tourism trips via the hotel staff. We went in the rainy season, but were blessed with 10 days of sunshine. Well worth the extra cost :)

Helpful?
1 Thank Jessica Jane H
Bristol, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago NEW

This hotel was beautiful and if you are looking for somewhere to relax - this is the place. We upgraded to a swim up room, and the room as massive and had all things you could need. The staff could not have been friendlier and nothing was too much troule. One of the nice little touches of the hotel is,... More 

Helpful?
1 Thank Hayley162
England
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

This is one of the most aesthetically stunning hotels we've ever stayed in. It really does look like the professional photos. The staff are so keen to please and couldn't be more helpful. There is even someone who brings a constant supply of iced water while you are sunbathing, something we have never seen before. It is located on a... More 

Helpful?
1 Thank boogienites02
hannakaruna, Social Media Executive at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear boogienites02, Greetings from JW Marriott Khao Lak and Spa! Thank you for choosing us as your choice of destination resort. We could not be happy to hear that you were able to experience " Thai hospitality" at our resort with our associates, as we Thais are know from our friendliness and genuine hospitality. Khao Lak is surely a quiet... More 

London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

My partner and I stayed in a Deluxe Lagoon Pool View room for a few days in mid November. This was ideal as although it was the start of the peak travel season, the hotel was not too busy and it wasn't too difficult to get a sun lounger by the beach! The staff were super friendly and helpful, the... More 

Helpful?
1 Thank TravelLover2803
hannakaruna, Social Media Executive at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear TravelLover2803, Greetings from JW Marriott Khao Lak and Spa! Thank you for choosing us as your choice of destination resort! We are happy to hear that you enjoyed your time with us and that you find our associates friendly and accommodating. Thank you for your comment regarding our breakfast, we take pride in providing many selection of food and... More 

Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

It has been the second time I have stayed in this beautiful hotel and it was even better then the last time. The hotel is a real juwel and the food is awesome. The staff is the best ai have ever seen. I can only recomment this hotel with no doubts at all. I cant wait for the next time... More 

Helpful?
1 Thank Norman1501
hannakaruna, Social Media Executive at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Norman1501, Greetings from JW Marriott Khao Lak and Spa! It is always a pleasure to welcome back our returning guests, thank you for your continued loyalty to our resort and your recommendations to others. Thank you for your kind comments about our food and our associates. We hope you do feel at home during your visits with us and... More 

Calgary, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

My wife and I had a wonderful honeymoon stay in January 2016. The staff were wonderful and the breakfast was the best we have ever experienced. We enjoyed the activities and amenities the resort offered, especially the bike tours. The local restaurants adjacent to the resort were great and we also enjoyed our time at the Italian restaurant at the... More 

Helpful?
1 Thank Thomas M
hannakaruna, Social Media Executive. at JW Marriott Khao Lak Resort & Spa, responded to this review

Dear Thomas M, Warm greetings from JW Marriott Khao Lak and Spa! Thank you for choosing us as your choice of destination resort to celebrate such a special occasion. We could not be happier to hear that you had great experiences with the associates at our breakfast areas, as they meet our guest every morning, they surely do develop great... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort and Spa. The pristine white sand beach stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At Marriott Hotels and Resorts®, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities. ... more   less 

Additional Information about JW Marriott Khao Lak Resort & Spa

Address: 41/12 Moo 3 | Khuk Khak Beach, Khao Lak 82190, Thailand
Region: Thailand > Phang Nga Province > Khao Lak
Price Range: RM465 - RM2,068 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Khao Lak Resort & Spa 5*
Number of rooms: 297
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Expedia, Agoda, Travelocity, Odigeo, Priceline and Jetsetter so you can book your JW Marriott Khao Lak Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Khao Lak Resort And Spa
Jw Marriott Khao Lak Hotel Khao Lak
Cher Fah Hotel
Cher Fah Resort
Hotel Style:
#3 Business Hotel in Khao Lak
#4 Family Hotel in Khao Lak
#5 Spa Hotel in Khao Lak
#6 Luxury Hotel in Khao Lak
#6 On the Beach Hotel in Khao Lak
#6 Romantic Hotel in Khao Lak
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Khao Lak Resort & Spa staff and other travellers.
248 questions
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Questions? Get answers from JW Marriott Khao Lak Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground Floor rooms have pool access, but we preferred a first floor room with balcony and views”
 of 5 bubbles lrsteele, 29 Nov 2016 | Read review
“Pool access rooms were great!”
 of 5 bubbles jessicajaneh, 27 Nov 2016 | Read review
“Upgrade to a swim up room, it allows you to be outside in the daily storms.”
 of 5 bubbles Hayley162, 25 Nov 2016 | Read review
“Rooms by the Sa Area were apparently amazing!”
 of 5 bubbles peterbM6804EH, 23 Nov 2016 | Read review
“Pool access rooms are great.”
 of 5 bubbles 46hughd, 12 Nov 2016 | Read review
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