Centara Hotel Hat Yai

Centara Hotel Hat Yai

Traveller (882)
Standard room - clean sheets
Room & Suite (301)
hotel buffet price
Dining (86)
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About

4.0
#1 of 108 hotels in Hat Yai
4.7 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located right in the heart of Hat Yai, a bursting city near the Malaysian border, and interconnected to Central Department Store, the four-star Centara Hotel Hat Yai is a local landmark and a favourite with long-stay guests and both leisure and business travellers. All 248 rooms, suites and apartments are comfortably-sized – from 25 to 76 square metres, and feature free Wi-Fi access. The apartments are particularly spacious and feature a living and dining area with self-catering facilities. The hotel features two restaurants, including Ginger which serves Japanese, Chinese and Thai flavours from an open kitchen, and one bar and one café. The hotel has a fully-equipped fitness centre that overlooks the outdoor terrace with swimming pool. Cense by Spa Cenvaree offers a full range of wellness treatments and therapies in surroundings that utilise Balinese and Thai design themes. E-Zone has a choice of video games for the young at heart. The hotel is just over 20 minutes from the airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Room service
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Minibar
On-demand films
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Chinese, Malay, Thai

Location

3, Saneha Nusorn Road, Hat Yai 90110 Thailand
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Hat Yai Airport
10.1 km
See all flights
1,815Review56Q+A100Room tips
Traveller rating
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Detailed Reviews
Discover36205991559 wrote a review Jan 2020
Ipoh, Malaysia
4.0 of 5 bubbles
Would like to command about the room paint, need to touch up some painting on the toilet door and the cabinet. The shower cubicle fix a glass door will be more useful. Toothbrush and plastic laundry bag must replace everyday.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: January 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JirapongS22, Management Team at Centara Hotel Hat Yai
Responded 22 Jan 2020
Dear Discover36205991559 Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your constructive feedback has been noted for further improve .Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gerry K wrote a review Jan 2020
New York, New York
5.0 of 5 bubbles
Easily the best duck over rice (kao na pet) in HY is at

Paeatoy Restaurant
Thanom Niphat Uthit 3

From the center, it's past, and on the same side of the street, as Hatyai Central hotel, just after a small stationery shop. There are two large Chinese temples on the opposite side of the street. It's before the Sakura hotel.

The stewed pork (kao na moo) is also delicious. There is a full menu of standard Thai dishes, almost all are B50. Portions are very generous. There are "pointing enabled" (if necessary) photos of the dishes on the wall.

The restaurant is clean and air-conditioned and the hosts are kind and attentive. My wife and I eat there regularly.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JirapongS22, Management Team at Centara Hotel Hat Yai
Responded 17 Jan 2020
Dear Stilltraveling64 Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard
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amanpuris wrote a review Jun 2022
Phuket, Thailand
5.0 of 5 bubbles
Every time I go to Hat Yai I always choose to stay Centara Hotel Hatyai every time because with a best location and is already an international standard only one in Hatyai .

The staff are lovely and take very good care, especially Khun Rena ( Sale department) , she has always taken good care of my booking and room management.

The room may look old, but it still meets the standard and clean

Most importantly, the taste of this food is very delicious.

No wonder I stay here regularly and will recommend to friends. if coming to Hat Yai This is a good choice.
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Date of stay: June 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: food delicious
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jirachada Assavanich, General Manager at Centara Hotel Hat Yai
Responded 30 Jun 2022
Dear Khun amanpuris, Thank you for staying with us and having taken the time to share your feedback. We appreciate your excellent review and we are glad to learn that you had such an enjoyable stay with us. we are looking forward to welcoming you again at Centara Hotel Hat Yai. Kind Regards, The Management Teams Centara Hotel Hat Yai
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SHA wrote a review Dec 2019
Kuala Lumpur, Malaysia
4.0 of 5 bubbles
This is the second time in 2019.

Booked late this time. The only room available was Deluxe Type with 29sqm. I booked two rooms. Special request made: Connecting room.

Checked in late around 7pm. Hotel upgraded us to the never been told level; level 20th. Both rooms comes with kitchen and looks like resident/apartment. However it is a worth upgrade.

Centara have 2 secret floors which never appear in the lift. Guest can only see up to level 18th. Whoever get the 19th or 20th floor have to change lift. However the lift capacity is limited to 200kg.

Room is spacious with 1 international AC socket. Both rooms have the similar problem of water pressure. Hot and cold water mixing is not consistent. Complaint lodge with no success.

Swimming pool was clean and ok. Gym looks great, hotel is upkeep the Gym well. Employees were all in the very best attitude. They know how to respect the guest and they were all polite.

Breakfast as usual, but this time the fried noodle is not as tasty as before. I don't have a chance to see PadThai in the spread.

Hotel in running the Bonanza where you can deposit money upfront to earn like 40% more value. Try their cense SPA, the professionalism and skills will be kept as a remembrance. With Bonanza promotion, your SPA costs will be much lower. Special hat offs to "Porn" from the SPA.

The only major setback was the water pressure and chargeable laundry bag. Hotel charged me 100baht for the bag. It is not a brilliant move for a hotel with many stars.

Another note to the hotel management, please renew your elevator safety certificate. It was expired during my visit.
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Date of stay: December 2019
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Premium Deluxe and above category will be good
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JirapongS22, Management Team at Centara Hotel Hat Yai
Responded 2 Jan 2020
Dear Saiful H Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your highlight about our SPA and all your feedback have been noted for further improvement.Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard
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Tanoto_SG wrote a review Jan 2020
Medan, Indonesia
+1
4.0 of 5 bubbles
The hotel location is in the center of city, surrounding by mall, street foods and markets. I'm lucky when staying here in New Year Eve, just step fm the hotel a stage of 2020 New Year count down been held. Hotel lobby atmosphere nice with friendly and helpful staff but the room a bit nasty. I was stayed for 3 night 4 days, on check in day 1st when entering my room, the room smell a bit stinky and supprise me when sleeping in the night, seems the bed linen not changing yet coz stinky smell and found hairs on the pillow. But I was too tired for complaining coz late night already. On the day 2nd seems the bed linen has been changer coz stinky smell gone already, by the way bathroom floor and sanitary closet yellowing with someone poop still sticky on the closet wall, I'd tried to flush with water sprayer but it can't so nasty. The towels changing one only instead of two towel everyday. Needed to improving housekeeping skill.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JirapongS22, Management Team at Centara Hotel Hat Yai
Responded 6 Jan 2020
Dear sugeng t Thank you for sharing your review. We were disheartened to note your feedback on the cleanliness, which is currently being looked into with our housekeeping teams. Please rest assured that your points will be addressed and we will look into measures to improve the overall guests experience. We would also like to share that renovation plans are in place and we hope to have the opportunity to welcome you back in the near future for an improved visit.
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nicyf2023 wrote a review Jul 2023
Johor Bahru, Malaysia
4.0 of 5 bubbles
my family and i are extremely delighted to stay with Centara. From the moment we arrive we were guided to the 6th floor politely by ground staff. Once at lift..bellboy(Mr Methee) was so helpful with our luggage's and knowing the weather was hot outside; he proceeded to bring us the refreshing welcome drink. Front office team (shift 3pm -7pm) was very helpful and made our check in easy and smooth. The entire stay was a pleasant one. Rooms are clean and quite sound proof except for some door slamming could be heard.
upon check out; front office team (Kanokorn & Naiyana) was very attentive to ensure rooms are all in good order and assuring us guests did not leave anything important behind. Again we met back with BellBoy (Mr Methee) to assist with our luggages down. Here Mr Methee also reminded us if we had our passport with us before leaving. Even around the hotel; whenever your team met with guests...your team will greet us warmly and even help us with the lift & even sacrificing their space for guest to use 1st. Well done team Centara
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: June 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jirachada Assavanich, General Manager at Centara Hotel Hat Yai
Responded 14 Jul 2023
Dear nicyf2023, It was pleasure having you stayed at Centara Hat Yai on behalf of my team. We thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. We look forward to welcoming you again soon at Centara Hat Yai , with our friendly smiles and Thai Hospitality. Best regards, Management Team
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honoiuiu wrote a review Oct 2020
Bangkok, Thailand
4.0 of 5 bubbles
The hotel located in the best location in Hat Yai easy access to other transportations. We stayed in Deluxe room which was very old, toilet water was leaked, not good at all. However another part of “room” was nice for me. Breakfast was really impressive better than I expected, better than other Novotel or Centara hotel.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jirapong Sungthong, Guest Services / Front Office at Centara Hotel Hat Yai
Responded 19 Oct 2020
Dear honoiuiu Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your highlight of our hotel location and our breakfast. Your feedback about our room condition has been noted for further improvement. Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ariffkhalid wrote a review Oct 2023
5.0 of 5 bubbles
I recently had a wonderful stay at Centara Hotel and would like to express my gratitude towards the friendly, accommodative and helpful staff. I would like to give a special shoutout to Sirintip, Patcharaporn, Charat, Vachiravit, Naignna & Sakee for their exceptional service. Despite arriving early in the morning at 8am, well before the check-in time of 3pm, the staff kindly provided us with an early check-in and made sure we were comfortable. It was our first time in Hat Yai and we greatly appreciated the attention to detail and care provided by the staff. Every aspect of our stay at Centara Hotel was delightful, from the comfortable rooms to the scrumptious food and efficient room service. Additionally, the hotel’s prime location allowed us easy access to all the major attractions. Our warm and memorable stay at Centara Hotel has ensured our return to this exquisite property in the future. I would highly recommend this hotel for anyone visiting Hat Yai. Thank you for the great experience!
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jirachada Assavanich, General Manager at Centara Hotel Hat Yai
Responded 28 Oct 2023
Dear ariffkhalid, Thank you for taking the time to complete our Guest Satisfaction Questionnaire. We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests. Best Regards, Ms.patcharee Kaewprom Operations Manager
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Report response as inappropriate
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Annat W wrote a review Jun 2022
Phuket, Thailand
5.0 of 5 bubbles
The experience has been seamless and enjoyable so far!

The staff at the lobby was very approachable, offered very helpful assistance and made sound judgement.

The operator and Housekeeping, in addition, responded to a request very swiftly and professionally.

Will definitely come back!
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manoon Wutti, General Manager at Centara Hotel Hat Yai
Responded 25 Jun 2022
Dear Value Guest, Thank you for your fabulous comments and stay with us. We will generate your valuable comments to our team , they will appreciated about that. Wishing to welcome you again for your next visit Regards, Jirachada A. General manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thiratee wrote a review Jan 2020
Hat Yai, Thailand
4.0 of 5 bubbles
This is our second time staying here at Centara Hatyai. The hotel location is very impressive as always. The hotel is still superb comfort. But this time needs a little improvement about room cleaning, we found some hairs on the floor in the room.

The staff are superb good, especially Mrs Kanika, Supervisor GSA, and Mrs Rohana at front desk, they are very attentive to our needs! The most important thing is, they are very polite to the customers. We were very impressed!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JirapongS22, Management Team at Centara Hotel Hat Yai
Responded 31 Jan 2020
Dear Thiratee Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for your highlight about our hotel location and our staffs. Your feedback about our cleanliness has been noted for further improvement.Thank you again for your feedback and we would truly appreciate to welcome you back to Centara Hat Yai should the opportunity arise. Best regard
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Johnny asked a question May 2023
Singapore, Singapore
Hi, are the superior rooms renovated?
Answer from Peggy Ang
Wilayah Persekutuan, Malaysia1,045 contribution73 helpful votes
I am not sure because mine is a Premier King. For my room it Looks the same as before .
Esther O asked a question Sept 2022
Hi, is inside every room fridge!
Answer from MT Anpan
2 contributions
I can not remember but pls check with the hotel prior to your booking
Zeezuuaki asked a question Feb 2020
Singapore70 contributions10 helpful votes
Smoking rooms available?
Answer from Jirapong S
Yes, but only premium deluxe and suite room type. For your information
Answer from Jirapong S
Dear sharmi200 Yes, our hotel provides an iron and ironing board.
Answer from Garethandkaren2003
Giltbrook, United Kingdom121 contributions41 helpful votes
Hi, Yes they do :) Regards Gareth
Venture786155 wrote a tip May 2024
Kuala Lumpur, Malaysia1 contribution
5.0 of 5 bubbles
"Avoid going during school holidays!"
Read full review
hasniawati s wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Request for early check in "
Read full review
Pimnara T wrote a tip Mar 2024
Maldives47 contributions10 helpful votes
4.0 of 5 bubbles
"- If you are allergic to dust, please prepare an anti-allergic medicine. - The amenities set does not include a comb"
Read full review
Xuen O wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"This place is very popular so make sure to book early and also surrounding area can be extremely crowded during the night"
Read full review
Alex wrote a tip Jan 2024
Singapore, Singapore5 contributions
5.0 of 5 bubbles
"To all out there, come and book a stay in Centara Hotel Hat Yai. I am sure you will not be disappointed "
Read full review
Not the right property for you?
There are more places to choose from in the Hat Yai area.
PRICE RANGE
RM 217 - RM 344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel centara hat yai hotel hat yai, novotel hat yai, hat yai novotel
LOCATION
ThailandSongkhla ProvinceHat Yai
NUMBER OF ROOMS
248
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CENTARA HOTEL HAT YAI (R̶M̶ ̶3̶1̶6̶) RM 245: UPDATED 2024 Reviews, Price Comparison and 957 Photos (Thailand) - Tripadvisor

Frequently Asked Questions about Centara Hotel Hat Yai
Which popular attractions are close to Centara Hotel Hat Yai?
Nearby attractions include Kim Yong Market (0.3 km), Central Hatyai (0.02 km), and Lee Garden Plaza (0.07 km).
What are some of the property amenities at Centara Hotel Hat Yai?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Centara Hotel Hat Yai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Centara Hotel Hat Yai?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Centara Hotel Hat Yai?
Yes, free parking is available to guests.
What are some restaurants close to Centara Hotel Hat Yai?
Conveniently located restaurants include Chen Long Boat Noodle, Homeless House, and Kai Tod Decha.
Are there opportunities to exercise at Centara Hotel Hat Yai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Centara Hotel Hat Yai have airport transportation?
Yes, Centara Hotel Hat Yai offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Centara Hotel Hat Yai located near the city centre?
Yes, it is 1.0 km away from the centre of Hat Yai.
Are any cleaning services offered at Centara Hotel Hat Yai?
Yes, dry cleaning and laundry service are offered to guests.
Does Centara Hotel Hat Yai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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