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Centara Hotel Hat Yai

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Centara Hotel Hat Yai
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777 Reviews from our TripAdvisor Community

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Showing 622: English reviews
shah alam
Reviewed 7 December 2014 via mobile

Company booked for our stay at centara for a meeting. Hotel was in the middle of city with a lot of traffic. Near to restaurants, shopping malls which is you not gonna be bored. The hotel also have their own restaurant & the foods was not bad at all. Have a lot of choice. The room were comfortable, clean. Muslim...

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Helpful?
Thank Ainnia232
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Ainnia232, Greeting from Hat Yai, thank you very much for staying with us and for sharing your views via Tripadvisor. The Hotel location is well located in the centre of City, so provide every conveniences as you described. Your comments about language skills is well noted and will add more English class for our guest contact staffs. I'm glad...

Kuala Lumpur, Malaysia
Reviewed 2 December 2014

been to Centara hotel 3 times and love the hotel. The atmosphere is very cozy, great staff always smiling and ready to help. Rooms are quite big, well appointed and very clean. they have a swimming pool, gym and restaurants. The hotel is quiet so it is good to bring the family along. This is NOT a hotel where girls...

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Helpful?
Thank laurentkl
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest laurentkl, Thank you for sharing your wonderful review through Tripadvisor. I'm delighted reading of your feedbacks which overall to your satisfaction. Guest privacy , safety and security is our concerns. So, we have strictly policy about non- registered/ outsiders in place and always adhered with! We look forward for a pleasure of having you back in the near...

Blacksburg, Virginia
Reviewed 21 November 2014

The hotel is in great location in the city center. Breakfast is ok it was 4 star level breakfast. The resort is clean but old. The staff was helpful and polite. Many restaurants are on the streets near the hotel.

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Helpful?
Thank PANAM-Air
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear PANAM-Air, Greeting from Hat Yai, thank you very much for sharing your short but nice review through Tripadvisor. I'm glad to learn that you happy with service extended by our helpful and polite staffs. Having shared this with team and they are equaly happy to hear that you satisfied with service provided. A preventive maintenance programme is carry out...

Malaysia
Reviewed 14 November 2014

Located right in the centre of Hatyai city. It is connected to Central Shopping Mall, opposite to Lee Garden Plaza and walking distance to Odean Shopping Mall. It is also surrounded by plenty of local food stalls and restaurants. Staffs were friendly and polite. Rooms are clean and comfortable. The only problem is the toilet flush was not working probably...

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Helpful?
Thank peggy_nai
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear peggy_nai, Thank you for sharing your review via Tripadvisor. A Hotel location is well located as you described and I would say it is the best in the City. Your compliments on our friendly and polite staffs is highly appreciated, having shared this with team as to encourage them to keep it up and to serve you even better...

Woking, United Kingdom
Reviewed 7 November 2014

I spent a layover here after an overnight train from Bangkok...Located within walking distance of the train station in Hat Yai (literally situated a few blocks away) it offered a welcome place to rest before connecting with my following train to KL later that afternoon. The lobby is perched on floor 6, after entering at ground level via what appears...

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2Thank MRonaldSmith
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest MRonaldSmith,   Thank you for stopped over at Centara Hotel Hat Yai and for sharing your view through Tripadvisor. I understand that overall you received satisfactory stay. Having shared your feedbacks about cleanliness with our Executive Housekeeper ,instructed and requested for improvements. A room preventive maintenance program also carry out regularly to ensure that a room maintain at...

Taipei, Taiwan
Reviewed 6 November 2014 via mobile

We booked our room via a phone call from Bangkok and were duly informed of the rate and that one day was on a wait list due to the Deepavali holiday. The telephone conversation was recorded (record auto) Calls to reservations the following day had no record of the reservation AND the price had doubled! Luckily we recorded the conversation!...

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2Thank ScottJTaipei
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Scottmalaysia,   Thank you for choosing to stay with us. I apologise for some complicate during reservation process, possibly the communication that may not handover properly from one to another shift. I have already instructed team for immediate improvement. Sorry to hear about the disturbance of neighbor room, to what I aware, we have warned and asked for their...

Bangkok, Thailand
Reviewed 31 October 2014

3 features stand out when staying in this hotel....Central location near to shopping centres / markets and restaurants, proactive service by staff ( in particular at reception and conceige ) and clean rooms compared to most of the other hotels in Hadyai. The hotel is connected to Central,which is one of the biggest department stores in Hadyai.The elevator which ferries...

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2Thank chan_pup
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear chan_pup, Greeting from Hat Yai, I have a pleasure reading your review. Thank you very much for highlighting about the advantage of Hotel location, our proactive proactive reception and concierge staffs. I have shared your feedbacks with them and they are appreciated of recognition. Very glad to learn that you happy with our room and it provided you comfort...

Reviewed 28 October 2014

Best Hotel in town. Nice rooms,,, the decor of the lobby is quite nice. At night you can listen live a band singing western songs... they are good A bit expensive but can always get nice deals if you search enough

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Thank hassan m
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest hassan m, Greeting from Centara Hotel Hat Yai... Thank you very much for your wonderful review, well it is true that we are the best Hotel in Town. We are doing our best to maintain the room and facilities at the best conditions. Meanwhile, service standard is adhered to. We look forward to having you back in the...

Bukit Mertajam, Malaysia
Reviewed 28 October 2014

Centara is centrally located in the heart of Hadyai. the streets surrounding this hotel is alive at especially at night. Food and shopping is just nearby and within walking distance. It is worth the stay if you prefer shopping and food in Hadyai.

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Helpful?
Thank StevoCCC
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest StevoCCC, Thank you for sharing your review, the Hotel location is superb that provide every conveniences as you described. I presume you received satisfactory stay and wish to have a pleasure of welcoming you back in the near future. Warm regards, Opas Damrongkul General Manager

Budapest, Budapest, Hungary
Reviewed 27 October 2014

I was really satisfied with the hotel. It is placed in the city centre, and yet enough quiet for sleeping. Important is, that I woke up for bird songs, that is quite impressive in the middle of a town. The room was big and comfortable, the bathroom likewise. Food was excellent with huge choice. Staff was polite, fast and helpful....

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Helpful?
1Thank TarazaBG
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear TarazaBG, Thank you very much for your wonderful review, I'm delighted to learn that you really satisfied with your experience. Thank you for highlighting your impressive point, your compliments about our helpful, polite and effective staffs is highly appreciated and surely will encourage us to keep it up as to serve you better on your future visit. Regarding your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Located right in the heart of Hat Yai, a bursting city near the Malaysian border, and interconnected to Central Department Store, the four-star Centara Hotel Hat Yai is a local landmark and a favourite with long-stay guests and both leisure and business travellers. All 248 rooms, suites and apartments are comfortably-sized – from 25 to 76 square metres, and feature free Wi-Fi access. The apartments are particularly spacious and feature a living and dining area with self-catering facilities. Those are located on dedicated floors thereby offering privacy and home-away-from-home comfort to long-stay guests. The hotel plays host to two restaurants, including Ginger which serves Japanese, Chinese and Thai flavours from an open kitchen, one bar, and one café. The hotel has a fully-equipped fitness centre that overlooks the outdoor with swimming pool. For those who want to relax body and mind, Cense by Spa Cenvaree offers a full range of wellness treatments and therapies in surroundings that utilise Balinese and Thai design themes to create a sanctuary of the senses. There is also E-Zone with a choice of video games for the young at heart. The hotel is just over 20 minutes from Hat Yai International Airport. ... more   less 

Additional Information about Centara Hotel Hat Yai

Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Price Range: RM166 - RM388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Hotel Hat Yai 4*
Number of rooms: 248
Reservation Options:
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Centara Hotel Hat Yai staff and other travellers.
19 questions
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Questions? Get answers from Centara Hotel Hat Yai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are ok”
pieterd594, 16 Apr 2017 | Read review
“Ask for a room above level 7 for a good view.”
seowksseng101, 3 Apr 2017 | Read review
“We love the Premium Deluxe room category”
Tsup, 13 Feb 2017 | Read review
“Pay the extra money and go for a Deluxe room.”
donnaw268, 5 Feb 2017 | Read review
“Rooms near lift landing are noisy.. doors are loud..superior rooms are from 7 to 9 floors..suggest deluxe room from 10 floor upwards .”
hankc888, 15 Jan 2017 | Read review
5 of 5