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Novotel Phuket Resort

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#10 of 309 Hotels in Patong
Certificate of Excellence
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Novotel Phuket Resort
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2,635 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Phuket Resort
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Showing 2,126: English reviews
Reviewed 4 weeks ago

Had a wonderful 8 day stay here and enjoyed it imensley. Would go go back tomorrow given the opportunity. Staff were very friendly and assisted us with our trip wherever possible. The included breakfasts were good and were a mix of european and asian.

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Helpful?
3Thank Brian T
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Dear Brian T., Happy to read your constructive feedback, thank you very much and we are just thrilled with these greatest compliments, we would love to welcoming you back to stay with us again soonest., you take care. Best regards, Wutti Sanjorn Hotel Manager.,

Bendigo, Australia
Reviewed 4 weeks ago

A group of 8 of us arrived for an 8 night stay. As our flight arrived early - 10am, we had to wait around for a couple of hours for our rooms to be readied. The lobby area is great for a drink and a great view of Patong beach - especially after dark. There is also a good little...

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Helpful?
Thank Jim A
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Dear Jim A., Greetings from Novotel Phuket Resort,. Thank you for choosing to stay with us at Novotel Phuket Resort which giving very constructive feedback., We are sincerely sorry to learned about the trouble at check in that the facts you rated your stay only 3 stars experiences, for the case i may taken liberty to forward to the teams...

Reviewed 4 weeks ago via mobile

I've stayed at this hotel 3 times in the last 12 months and i have to say the accommodation and service is second to none. Two of my trips were with a group of 20+ customers we took as a thank you for their business and they all raved about their time here. Managing the activities and entertainment for a...

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Thank Raff1066
Adelaide, South Australia, Australia
Reviewed 4 weeks ago

We arrived on a Thursday night, greeted by the wonderful jay and rose, excellent service from both and throughout the whole stay, we were put in block 5 unfortunately the resort was not really suitable for my elderly parents as there are stairs everywhere, they only managed to use the pool once which was also down a flight of stairs....

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Thank Laura L
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Dear Laura L., Thank you for taken your value time to write us the feedback from your recent stay. First of all, once again sorry to learned about the sickness your family were suffered during the stay, as i had said while the our discussion about illness it was very sensitive and i personally confident in term of our hygiene...

Melbourne
Reviewed 4 weeks ago

This resort is very tired and needs a lot of work to get it up to scratch. A lot of the woodwork is rotting badly and paint peeling off throughout the resort. Not many of the staff could speak english which made it difficult in the restaurant asking for gluten free foods. We were informed that the resort is a...

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Helpful?
Thank Cheers55
NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Dear Cheers5, Thank you for taken the time to share these constructive feedback from your recent stayed., I have well noted all the value points you brought up whereas to share with the relevant teams to pay attention on the details and suddenly have it fixed,. The resort had actually finishing the renovation particular in all rooms despite the outdoor...

Reviewed 4 weeks ago via mobile

Great hotel, newly renovated rooms with fantastic ocean views. The staff were friendly especially Jay, they went out of their way to ensure we had a great holiday. This is the second time we have stay at the Novel Phuket and would recommend it.

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Thank Jen_nigel
Reviewed 4 weeks ago via mobile

Great service and accommodation. Jay was extremely helpful during our entire stay in the resort. He went out of his way to give anything we asked and went beyond his job description. I truly recommend this.

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Thank Dory R
Reviewed 5 weeks ago via mobile

Beautiful place to have your honeymoon at plus the ppl are very friendly and over and above great location and great food. Thank you for having us. It's a must visit place helpful . friendly very polite

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Thank Shegazy
Melbourne
Reviewed 5 November 2016 via mobile

This was our sixth visit to this wonderful resort. It was just like coming home, that is how well the staff looked after us. A new pool has been added since our last visit and was just opened before we left. It looks really good and an added attraction to this wonderful resort. Jay on the front desk is a...

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3Thank HamishMelbourne
Perth, Australia
Reviewed 2 November 2016

Great location overlooking Paton beach, walk or take the free hotel shuttle to Jungceylon Rooms recently renovated including new infinity pool, modern look with the traditional Thai feel. Staff very friendly and always smiling, staff member Jay is one of the friendliest people you can come across, exceptional customer service. Have now stayed there twice and will be back again...

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Thank dianehughes915

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 

Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Price Range: RM155 - RM975 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong
Hotel Style:
#4 Top resorts Hotel in Patong
#9 Romantic Hotel in Patong
#9 Luxury Hotel in Patong
#13 Family Hotel in Patong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Resort staff and other travellers.
63 questions
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Questions? Get answers from Novotel Phuket Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean view”
 of 5 bubbles edh929, 30 Nov 2016 | Read review
“ask for lower floor if u r traveling with elderly”
 of 5 bubbles cabydee, 22 Nov 2016 | Read review
“Ocean view rooms are the best. We stayed on the third floor of the block closest to reception.”
 of 5 bubbles , 10 Nov 2016 | Read review
“Book a Ocean view room with balcony”
 of 5 bubbles JimA880, 10 Nov 2016 | Read review
“Block 5 level 3 had great views, but not a good resort for elderly or disabled.”
 of 5 bubbles 873LauraL, 7 Nov 2016 | Read review
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