We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Novotel Phuket Resort

Agoda.comUS$82*
View Deal
#9 of 319 Hotels in Patong
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$110*
US$82*
US$83*
US$83*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Novotel Phuket Resort
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,843 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Novotel Phuket Resort
See the most recent reviews
Showing 2,271: English reviews
wilmington
Reviewed 8 January 2015 via mobile

The views were fantastic. The rooms were very clean and fully furnished. We will recommend to family and friends. For people with knee problems, probably get a place in a resort that is not on the hill. They provided us transportation back and forth from the room. We had elderly in the group. The stay at Novatel Phu key was...

 Report
Helpful?
Thank kusum547
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear kusum547, Thanks for the review. It was a great way to start our day to see that we have succeeded in making your stay an enjoyable one. We also really appreciated to mention our shuttle bus service which is well present that the hotel location is not an obstruct for elderly people. I would be delighted to see you...

Jane5432
Reviewed 6 January 2015

I think this is the 6th time we have stayed here, mainly because of the fantastic views. There are 3 pools which are nice. I wish there was an adult only pool as this would be great for those of us who want to read and relax and not have children jumping in and out and squealing. The sunloungers by...

 Report
Helpful?
1Thank Jane5432
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Jane5432, Thank you very much for sharing your 6th returned experience and feedback. We are always looking at how to improve and your review is helping us with that journey. Please accept my apologies for the disappointment in the service at the pool bar and restaurant. I have shared your review with the Management team have taken on board...

Sydney, New South Wales, Australia
Reviewed 6 January 2015

My family of 5 spent Christmas at this lovely resort, (3 teenagers) and I can't recommend this hotel enough. From the moment we checked in to the moment we checked out we were welcomed and warmly treated by the staff. Especially lovely Jay at reception. Greeting us every morning by our first names and bending over backwards to help and...

 Report
Helpful?
1Thank Orania E
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Orania E, Thanks for the high praise in general and the feedback about Jay - He was delighted to have his name in lights at our daily morning meeting! It is indeed Paradise and we are really happy to hear that you very enjoyed your time with us. Also the room with spectacular view overlooking Patong beach which is...

Reviewed 4 January 2015

Spent 4 nights with my family in December 2014. Excellent location,friendly staff but furniture needs to be updated-I personally don't prefer dark furniture. Overall very pleasing.Will definitely go back.

 Report
Helpful?
1Thank Vikesh K
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Vikesh K, Thanks for the kind review of the resort and I am so glad you enjoyed the stay at the hotel. Also the team were delighted to hear they are friendly and made such a positive impact. All furnitures were designed with Thai contemporary to show the unique style and we would improve some decoration or brightness in...

Singapore, Singapore
Reviewed 4 January 2015

Thank you Novotel Phuket Resort ! I have spent 5D4N in December with my family and really love it. Great hotel to stay. Excellent service. The hotel staff were very helpful and friendly.You guys are awesome ! Rooms with beautiful and lovely view. We were very impressed with Rita the Duty Manager for her kind understanding and convenience rooms given...

 Report
Helpful?
Thank norrawi
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear norrawi, Thank you very much for your review and highlighting the team. We really appreciate the kind words and I have passed these on – smiles all round! especially evryone who you mentioned. It’s our pleasure to know we got the service aspect of the stay right for you. We look forward to providing you the opportunity to post...

Reviewed 3 January 2015

We had a great 10 days in this hotel. Definitely get a ocean facing room. Service at pool bar was shocking, unfriendly so we gave that a miss. The location is perfect. Jason at reception really had a great influence on our stay. We will go back just because he went above and beyond for us. Rooms are great. New...

 Report
Helpful?
Thank Cathhammond_89
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Cathhammond_89, Thank you very much for your review and highlighting the team. We really appreciate the kind words and I have passed these on – smiles all round! especially "Jay". I would like to apologize for this lack of customer care and helpfulness at the pool bar & New Year's Eve. Obviously your comments have indicated the necessity of...

Sydney, Australia
Reviewed 2 January 2015

i specially asked in my booking that my parents were celebrating their 45th wedding anniversary and yet not a mention of it or wishes or greeting no wine or flowers. The front desk tour person needs to be able to speak and understand English it's very important ESP for tourists and yet she looks at you blankly when u ask...

 Report
Helpful?
Thank Kalay P
Reviewed 2 January 2015 via mobile

Recently stayed here with my family, my young daughters loved the top pool as they could swim as far as they wanted without it getting deep, that ticked a big box for me. I gave 5 stars purely based on the staff. They were warm, friendly. Whenever I needed something off house keeping (even just for a few towels) they...

 Report
Helpful?
Thank Zee02
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Zee02, Thank you so much for a lovely review and highlighting the team. We really appreciate the kind words and I have passed these on – smiles all round! especially "Pok". And sure that they will get the service excellent certificate on every lasy Friday of the month at the Management Cocktail party with all the guest around. They...

Singapore, Singapore
Reviewed 2 January 2015

Let's start from the beginning. The website indicates check-in from 2pm. I arrived at the hotel around 3pm. By doing my reservation the day before, I knew they had some rooms lefts. However, I was told mine was not ready... I was pointed some sofas and told to wait for 15 min, without drinks or any other apologies... I had...

 Report
Helpful?
6Thank rc_ami13
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear rc_ami13, Please accept my apologies for not providing you with break you deserve. I would like to be able to speak with you personally to express my sincere wishes to remedy the situation and have you return to replace your current memories with great ones. I can be contacted at any time on gsm@novotelphuket.com With best personal regards, Sirisupa...

Sydney, Australia
Reviewed 1 January 2015

Our Family visited Novotel Phuket Resort for the second time in November December 2014 once again we were not disappointed We were spoilt by staff who remembered us from last year ( Thank you Pok, On, Sandy, Pan, Ning, Noy and chef Josef ) and welcomed by the new( Ying, Papaya, Dea, Jack and Emma to mention just a few....

 Report
Helpful?
2Thank sharon y
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Sharon y, Thank you very much for a great review ever of our hotel! Our associates will be thrilled and prouded as am I especially "Pok, On, Sandy, Pan, Ning, Noy, chef Josef, Papaya, Dea, Jack and Emma". Also for highlighting your fantastic experience. It is indeed Paradise and we are really happy to hear that you very enjoyed...

2,262 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2085)
Viewed
View from Room (168)
Viewed
Hotel & Grounds (469)
Viewed
Dining (69)
Viewed
Room/Suite (273)
Viewed
Pool/Beach Area (264)
Viewed
Bathroom (36)
Viewed
Business Centre/Function Rooms (8)
Viewed
Family/Play Areas (6)
Viewed
3:31
Videos (4)
Viewed
Other (788)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (51)
Viewed
Pool (15)
Viewed
Superior Room with Ocean View (24)
Viewed
The Hotel (12)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (126)
Viewed
Pool/Beach Area (6)
Viewed
Hotel & Grounds (15)
Viewed
Dining (21)
Viewed
Room/Suite (53)
Viewed
View from Room (2)
Viewed
Business Centre/Function Rooms (5)
Viewed
Family/Play Areas (5)
Viewed
Bathroom (2)
Viewed
Other (17)
14/05/2017 15/05/2017
Hotels you might also like...
Travellers also viewed these Patong hotels
1.0 km away
Novotel Phuket Vintage Park
2.2 km away
Grand Mercure Phuket Patong
3.7 km away
Avista Hideaway Phuket Patong, MGallery by Sofitel
Show Prices
Show Prices
Show Prices
0.9 km away
Holiday Inn Express Phuket Patong Beach Central
0.8 km away
BYD Lofts Boutique Hotel & Serviced Apartments
2.7 km away
Amari Phuket
Amari Phuket
#2 of 319 in Patong
5,197 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 

Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Price Range: RM378 - RM726 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, ACCOR, Hotwire, Orbitz, Hotels.com, Cancelon, Priceline, TripOnline SA, HotelQuickly and getaroom.com so you can book your Novotel Phuket Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong
Hotel Style:
#3 Top resorts Hotel in Patong
#8 Luxury Hotel in Patong
#9 Romantic Hotel in Patong
#13 Family Hotel in Patong
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Resort staff and other travellers.
78 questions
Ask a question

See all questions (78)

Questions? Get answers from Novotel Phuket Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best sea view - try first floor upwards.”
bobsraj, 28 Apr 2017 | Read review
“Higher floors have better views”
norberth575, 21 Apr 2017 | Read review
“Top most floor sea facing”
ashray70, 19 Apr 2017 | Read review
“Ocean view room has amazing view”
pilits2017, 17 Apr 2017 | Read review
“Get a room close to the pool and restaurant, otherwise you will be walking up and down some big hills.”
GoBears007, 6 Apr 2017 | Read review
5 of 5
Agoda.com
US$82* /night
View Deal
Booking.comUS$83
NovotelUS$83
HotelQuicklyUS$110
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates