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Phuket Graceland Resort & Spa

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Phuket Graceland Resort & Spa
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2,441 Reviews from our TripAdvisor Community

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Showing 2,099: English reviews
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Sunshine Coast, Australia
Reviewed yesterday NEW

This is a great place to stay, close to the beach and local shops. The breakfasts are good, recommend if you want to avoid the crowds at breakfast to use the halal one, the only thing missing is the bacon. I did find the bacon at the other one so crisp you could snap it like a biscuit. The only...

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Helpful?
Thank Annie S
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Annie S Thank you for giving us this very kind and generous review. I am pleaded that you were happy with most of your stay. I do apologise for the problems you had with the sunbeds around the pool. We are trying our best to remedy this problem, and stop the selfish practice of reserving sunbeds in this way....

Reviewed 3 days ago NEWvia mobile

The hotel is great for families as it has a very family orientated feel. Lots of things to do like bowling and many kid friendly pools. The carpe diem team (Jana, Dario, Renato and Ayeshia) were amazing with the kids and provided great family entertainment. Very high spirited group of people. However hotel loses points as some of the pools...

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Helpful?
Thank Reema M
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Reema M Thank you for taking the time to write this review. I am so glad that you appreciated our entertainment team Carpe Diem, they certainly have a lot to offer all of our guests but particularly our guests with families. Thank you for drawing my attention to the swimming pools, these comments will be passed on to the...

Ballarat, Victoria, Australia
Reviewed 3 days ago NEWvia mobile

Wow what a fantastic place. Facilities were awesome and the staff couldn't do enough for you. Fabulous breakfasts. And loved the local cats who walked us home every night. It was close to everything and the beach was just across the road. Loved this place.

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Helpful?
1Thank Melissa H
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Dear Melissa H Thank you for submitting such a generous review. Thank you in particular for the kind things you say about our staff. They are the most valuable asset our business has, and it is so good to know that their efforts are appreciated. I would like to thank you for choosing to stay at our hotel, and also...

Reviewed 4 days ago NEWvia mobile

Nice place very friendly staff. Needs a bit of maintenance and upkeep. The spas upstairs dont work plus a few tiles are coming off which makes it a bit easy to cut your feet especially if you have kids. Spas in the pool down stairs dont work. Apart all that the place is nice this is the second time here...

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Helpful?
1Thank Kurt F
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Dear Kurt F Thank you for taking the time to write and submit this review. Thank you for drawing my attention to the loose tiles in the pool, this issue will be reported to the manager concerned, for her immediate attention. Thank you for coming to stay with us for a second time, we really do appreciate the loyalty of...

Reviewed 6 days ago NEWvia mobile

OMG Perfect In every way Beautiful room we stayed in pool access room, out your back door to sun lounges and pool and personal spa Very clean great housekeeping very nice friendly staff Buffet breakfast was amazing Couple of beautiful restaurants on site Opposite beach Cannot wait to return

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Helpful?
Thank Collez
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Collez Thank you for posting such a lovely positive and generous review. I have just read all of your other TripAdvisor reviews and I love your positive upbeat attitude and perspective. With your positive appreciation of everything you have written about you will make the perfect traveller. To the rest of our TripAdvisor readers, please pay particular attention to...

Reviewed 1 week ago

Travelled here with my partner and parents and, while we were delighted with some aspects of the hotel, we were very disappointed with others. While half the resort is new and modern, the other half is very run-down and shabby. Grounds and pool areas are beautiful and well-maintained, but much of the remainder of the place isn't. Staff were incredibly...

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Helpful?
Thank Jordan B
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Jordan B I am sorry to read that you were so disappointed with your recent stay with us at Graceland. All of your comments have already been passed on to all of the department managers concerned for their attention. Thank you for coming to stay with us. Yours Sincerely Stuart Roberts Concierge Manager

Melbourne, Australia
Reviewed 1 week ago via mobile

My partner, my son and myself just left graceland resort after a 8 night stay and it was fantastic. We found the location was great in patong with lots of small shops and restaurants close by and a nice walk to bangla rd. The beach was amazing and right across the rd with activities like parrasailing, massages and jet skiing(have...

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Helpful?
Thank Silk02
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Silk02 This review has brought a big smile to my face, and I will tell you why. We are all different..different in so many ways, different outlooks, different perspectives, different expectations, different cultures, education, traditions, different life experiences and circumstances. It is almost impossible to please everyone with the same thing. i. e. while most of or guests enjoy...

Kilsyth, Australia
Reviewed 1 week ago via mobile

We had a fantastic holiday, stayed a Gracelands for 7 nights,could of stayed longer, our family joined in with a lot of the activities run by the kids club and hosts including bingo,trivia,basketball,henna tattooing, my children are 9 and 3. Thanks to the team,c u again very soon

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Helpful?
Thank Bree I
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear BreeI Thank you for this wonderfully generous review. We are thrilled to learn that you enjoyed your stay with us on so many levels, and to know that you would have liked to have stayed longer. I am so glad that you made the most of what our entertainment team has to offer. They have been working at our...

brisbane
Reviewed 2 weeks ago

Firstly they are very keen to take the money for the high season charge their first job . The Hotel out door areas are run down and no maintenance seems to be done . Plenty of staff but no work being done , We stayed at Bangkok on our return home and the staff at both Hotels were so different...

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Helpful?
Thank merx_9
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Merx 9 All of your comments will be passed on to the rest of the managers for their attention. We have three different seasons here at our hotel and in all of Patong, The low season which goes from mid April to October, the high season from November to Mid April, and the Peak season which covers the Christmas...

Reviewed 2 weeks ago

I spent 8 days with my family at this resort. I was upset that my mom booked this resort because of the reviews, but the damage was done, so we went and this is my comment: one side of the resort is nice and new and 2/3 of it is total rundown. Of course, we were at the decayed buildings....

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Helpful?
Thank She L
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Dear She L All of your comments have been passed on to the rest of the management team for their attention . With regards to the complaint about our staff, we do not have a Russian manager or indeed any Russian staff at the hotel. Sincerely Stuart Roberts Concierge Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Phuket Graceland Resort & Spa

Address: 190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Price Range: RM363 - RM758 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Phuket Graceland Resort & Spa 4.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Phuket Graceland Resort And Spa
Phuket Graceland Hotel Patong
Phuket Graceland Resort & Spa Patong
Hotel Style:
#9 Business Hotel in Patong
#14 Top resorts Hotel in Patong
#22 Spa Hotel in Patong
#26 Luxury Hotel in Patong
#39 Family Hotel in Patong
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Questions & Answers

Here's what travellers have asked, with answers from Phuket Graceland Resort & Spa staff and other travellers.
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Questions? Get answers from Phuket Graceland Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend the pool access rooms but they are very expensive.”
 of 5 bubbles , 21 Mar 2017 | Read review
“Pool side if you love music from the pool bar for 10 hours”
 of 5 bubbles merx_9, 7 Mar 2017 | Read review
“Get one over looking the new wing”
 of 5 bubbles Ricko-c1963, 22 Feb 2017 | Read review
“closer to the main building, farther away from the Belgian pub.”
 of 5 bubbles swordfisho, 17 Feb 2017 | Read review
“The pool view room is really lovely. Great shower, bath, a queen size bed plus a double bed in the room.”
 of 5 bubbles cherylsJ100DE, 14 Feb 2017 | Read review
5 of 5