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Swandor Hotels And Resorts Topkapi Palace

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Traveller (2260)
Pool & Beach (373)
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About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Breakfast included
Free Internet
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family Resort
Classic
HOTEL CLASS
Hotel links
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2,483Reviews
2,536Photos
374Q+A
100Room tips
Traveller rating
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Popular mentions
Visited with my hubby and 2 kids, worst holiday we have been on. I didn’t grow up with much so it takes a lot for me to complain about something. These are the things we found wrong in the week we stayed. 90% of Food was same all week Fried Eggs raw in middle Chicken raw in
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Hotel's Favourite
We stayed at the Topkapi in August 2016, this is 3rd visit and it only ever gets better. The food and hotel of a good standard as are the bars and public areas. The only criticism is the WiFi is awful and the reception area is tiny.
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Response from SwandorCRM, Guest Relations Manager at Swandor Hotels And Resorts Topkapi Palace
Responded 10 Jun 2018
Dear Guest, On the behalf of Swandor Hotels & Resorts Topkapı Palace would like to express our gratitude for sharing your review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. Glad that you have chosen our hotel to spend your holiday. We thank you for all your positive comments about our hotel. The reception building was renovated in 2018 and wifi is free of cost and available all around territory. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Group hotels, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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Everything is perfect, more than i can expected. Every day was a different party/event ex.bool party, foam party and so on. The animation team is very good, all these competitions was very enthusiastic. Food and drinks are very very good.. the coiche of meal was unmatched..
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Response from SwandorCRM, Guest Relations Manager at Swandor Hotels And Resorts Topkapi Palace
Responded 3 weeks ago
Dear Guest, On the behalf of Swandor Hotels & Resorts Topkapı Palace would like to express our gratitude for sharing your review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. Glad that you have chosen our hotel to spend your holiday. We thank you for all your positive comments about our hotel, entertainmenti animation teami food&drinks. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Group hotels, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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+1
On arrival we were wowed by the lobby but sadly things went downhill from there :-(. Our resort guide information was only available in German, the rooms were shabby with black mould in the bathrooms and stained carpets. Drinks were dodgy (apart from the excellent coffee
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Response from SwandorCRM, Guest Relations Manager at Swandor Hotels And Resorts Topkapi Palace
Responded 30 Nov 2018
Dear Guest, On the behalf of Swandor Hotels & Resorts Topkapı Palace would like to express our gratitude for sharing your review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. Glad that you have chosen our hotel to spend your holiday. Regret to hear that you were not satisfied with your stay at our resort, however, we would like to share the following information. The information about the renovation on 213 rooms (Deluxe Concept) in 2018 was provided to all the agencies. Moreover, the room images are available at our website. Would like to inform you that the health & safety standards are met in all the room types and every single room is being checked by housekeeping and technical service supervisors upon the arrival of all our guests. In 2019 all the rooms are being renovated and added to a Deluxe room category. All drinks are being brought from big professional original companies, therefore, we cannot accept the comment about the drink quality, as all the drinks are being controlled firstly by the provider regularly and secondly we have onsite quality assurance department and hygiene supervisors who is controlling all the standards in order to provide the quality service and drink&food quality. In case you had a review about regarding a specific drink then we would be more than happy to receive it during your stay at our resort. Would like to inform you that there is no hammock park or sultan bar at Swandor Hotels & Resorts Topkapı Palace webpage. Therefore, we would be glad to receive a link of the website that you have checked in order for us to check and edit in case the information provided is wrong. There are no specific long-term aquapark breakage recorded, therefore, we cannot accept the comment that 2 water slides were completely broken, however, due to security reasons some slides connected to each other were opened in the morning and others in the afternoon. Our lifequards would be happy to help you in case you had any questions regarding the operation of the aquapark. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Group hotels, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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Rather good food and drink quality,nice atmosphere, old but wide rooms ( my room was ) moderate staff ( especially in the bar ) , at the result ; to stay in this hotel will be right decision ( worth it your spend)
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Response from SwandorCRM, Guest Relations Manager at Swandor Hotels And Resorts Topkapi Palace
Responded 8 Nov 2018
Dear Guest, On the behalf of Swandor Hotels & Resorts Topkapı Palace would like to express our gratitude for sharing your review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. Glad that you have chosen our hotel to spend your holiday. We thank you for all your positive comments about our hotel, food, staff. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Group hotels, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
Read more
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorSwandor Hotels And Resorts Topkapi Palace
The Standard Room at the World of Wonders Topkapi Palace Hotel
bed bug on towel
Ящерица на балконе
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12345646
I’m it sure it’s worth checking with the hotel by email The best time to travel is end of August up to third week in September ,less people weather really nice till end of October It’s not water park as such it is 3 massive pools and at the back there I are the rides and slides It’s a art of hotel so it should be open It’s right at the centre so should not be closed to be honest
0 votes
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My understandinb is that small area around the nursery or what you call kids club is being refurbished so not major disruption Thus does not affect much of the trip The nursery manager said that they would be done quickly , the kids area inside Dad is going mnaculate all they adding is seating area for parents as they tend to use kids equipment to sit on which is silly Hope that helps Ring hotel it email them if you want. All the best
0 votes
The apartments opposite the tennis courts are the best and newest. They are very close to evening entertainments area so well situated. There are bars both ends of the complex so ur not far from anything and quite close to the beach. It's not a huge complex so max few mins from everything. The russians don't do queues so be aware! Day trips, taxis etc are plentiful and cheap enough. The food quality is fine, whether Chinese, Turkish, or chicken and chips, all age groups will be catered for, and salads are fresh and excellent. Don't worry too much, its not as bad as some reviews make out, but turkey is no longer that cheap holiday that it once was. Go enjoy the sun!
1 vote
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My room had a bath with a shower over. I’m unsure on two bedroom rooms but we did have a lift in our block. The quiet pool has a chair lift into it. But the noisy pool had walk in steps. Hope this helps.
0 votes
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12345675
"Seaside ( but will be noisy) , if you want calm and silence rooms `yes ,they have `"
"Make sure it is clean and up to standard. You can waste the first day of your holiday"
"The rooms which is looking to relax pool are more quite than the others."
"Block 5 is newly renovated"
"avoid ones overlooking the pools if you want to sleep"
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PRICE RANGE
US$131 - US$426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel topkapi palacewow topkapi palacewonder worldtopkapi palace antalya
FORMERLY KNOWN AS
WOW Topkapi Palace
LOCATION
TurkeyTurkish Mediterranean CoastAntalya ProvinceAntalya
NUMBER OF ROOMS
908
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