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Crystal De Luxe Resort & Spa

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Crystal De Luxe Resort & Spa
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1,017 Reviews from our TripAdvisor Community

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Showing 302: English reviews
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Reviewed yesterday NEW

I stayed at this hotel on last summer 4 days. It was clean, spacious rooms, tasty food with various sort of dishes. The hotel staff very friendly and helpful. The beach is close to the hotel, the city center as well. We used to go for a walk every evening to the city center, there are a lot of shops...

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Thank Lungu A
Reviewed 1 week ago NEW

This was my families second vacation at the Deluxe, although off season the weather was like a warm UK spring. The food was gorgeous, Hotel staff are as always Fun, polite and multi lingual. They even remembered us from last year. Children were catered for by the entertainment team (Krispy club). Evening entertainment was fun. Free WiFi throughout water slides...

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Helpful?
Thank Liam T
CrystalHotelsTR, General Manager at Crystal De Luxe Resort & Spa, responded to this review

Dear Family George, Thank you very much for your review and nice comments. It was a pleasure for us to welcome you once again at Crystal De Luxe Resort & Spa. We wish all the best for you and your family, and we will be honoured to welcome you again in the future. Best regards from Kemer, Ali Osman İLHAN...

Europe
Reviewed 20 January 2017

We spent the new year's eve there.We had issues getting a bathrobe for us. As a 5* hotel, it should be provided in the room. We had to ask the reception to give us two bathrobes and after the second attempt we got them. We had some issues understanding the people at the reception as they spoke a pretty bad...

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1Thank IM944
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this review

Dear We are happy you took the time to provide feedback on your stay in Crystal De Luxe Resort & Spa ! Your comments and complain are very important and valuable for us. The details you stated in your comments have been shared with the Management and will be considered as soon as possible. We will take measures to ensure...

Turkey
Reviewed 4 January 2017

The hotel overall was very good, plenty of choice of food at mealtimes and the New Year's Eve gala dinner as fabulous, 7 courses and considering the numbers the food arrived very quickly, wine was flowing it was great. The room was a budget economy according to Travel Republics website but was clean and sufficient for the time there, the...

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Helpful?
Thank traceyrobipad
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this review

Dear traceyrobipad, Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel.  We hope all the best for you, for your family and your friends  With our best regards Ali Osman ILHAN General Manager

Willington, United Kingdom
Reviewed 1 January 2017

It is difficult to know where to start with this review. I would say four star accommodation but three star for the rest. Good quality hotel, marble and wood, comfortable seating in the lounge areas and reception. Bedroom very spacious and clean. Free water and sof drinks in the fridge, hairdryer and toiletries in the bathroom, good spacious shower. Small...

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Thank Ian A
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this review

Dear Ian A, We thank you for choosing our hotel and sharing your comments and . Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. Concerning service , necessary...

Gorinchem, The Netherlands
Reviewed 30 December 2016

Room was warm and comfortable, cleaning staff friendly. It seemed the hotel was not sold out but despite that there were not enough staff in the dining room. Biggest complaint we had is about the food, which was not hot, not even warm. Like another reviewer mentioned, the meshed potatoes seemed like instant. The lunch and dinner were very much...

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Helpful?
Thank GeoGorkum
CrystalHotelsTR, General Manager at Crystal De Luxe Resort & Spa, responded to this review

Dear Guest, We thank you for choosing our hotel and sharing your comments. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. Concerning service and food, necessary precautions will...

Fethiye, Turkey
Reviewed 28 December 2016

Very disappointing hotel. The rooms were warm and very comfortable and the cleaning staff superb. Elsewhere in the hotel. the staff were friendly but there weren"t enough bar staff to cope with the number of guests. There were 3 special "feature' restaurants, Mexican, Italian and Turkish - but they were never open !! A very well equipped games room with...

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Thank Geoff M
CrystalHotelsTR, General Manager at Crystal De Luxe Resort & Spa, responded to this review

Dear Guest, We thank you for choosing our hotel and sharing your comments. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We thoroughly look forward to welcoming you...

Reviewed 28 December 2016

Just got back from Christmas holiday hotel lovely but had to wait in the bar 30 minutes at night to get served.Breakfast was ok but choices at lunch time and dinner for salads were the same.Food was cold and waited 20 minutes to get served at grill bar.Mashed potatoes taste like instant mash not many Vegables.Hotel seemed full and not...

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Thank Lynne G
CrystalHotelsTR, General Manager at Crystal De Luxe Resort & Spa, responded to this review

Dear Guest, We thank you for choosing our hotel and sharing your comments. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. Concerning service and food, necessary precautions will...

Burton upon Trent, United Kingdom
Reviewed 25 December 2016

Booked this hotel through Thomas Cook all inclusive over the Xmas period, so I'm writing this whilst still here as it's the 25th of December. I can't fault the meals, snacks and beverages but I'm afraid the customer service, especially from the waiters and the staff in the lounge area, leaves a lot to be desired. In fact they are...

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Helpful?
Thank Barbara R
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this review

Dear Barbara R, Thank you for your requests and advices to provide your feedback during your staying in Crystal De Luxe Resort & Spa! Your complaints and advices are very important and valuable for us. The details you stated in your complaints have been shared with the Management and will be considered as soon as possible. If is possible,please, contact...

Reviewed 27 November 2016 via mobile

It was such a fantastic hotel with various of different facilities with high quality of food which was one of my main criteria ... Also I suggest to try spa & Turkish hamam there as well which it made our holiday much more enjoyable....

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Thank Neg S
CrystalHotelsTR, General Manager at Crystal De Luxe Resort & Spa, responded to this review

Dear Neg S, Thank you very much for your review and nice comments. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We wish all the best for you and your family, and we will be honoured to welcome you again in the future. Best regards from Kemer, Ali Osman ILHAN General...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Named after the crystal clear waters of the Mediterranean, our hotel is constructed 75 m to the beach of Kemer and is located only 56 km from the Antalya International Airport and 38 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, is our hotel indeed a paradise for families with children – offering a private pebble beach of 50 m length and 100 m with as well as a variety of pools and aquapark covering 1150 m². An area of 16.000 m², whereby 8.000 m² consists of hotel buildings and 8.000 m² consists of gardens, the guests will find one building of six floors, with a total capacity of 356 rooms.In order to grant our guests a pleasant stay, our “All Inclusive” concept starts with a warm welcome to our guests upon arrival by offering them Turkish traditional sweet called ‘cezerye' and a glass of Turkish sweet fruit drink called “sherbet”. Fully equipped SPA health and beauty center (skin and body treatment), a covered SPA swimming pool of 60 m², special jet showers and relaxation beds with Jacuzzi in the pool. ... more   less 

Additional Information about Crystal De Luxe Resort & Spa

Address: Yeni Mah.501 Sok. No 9, Kemer 07980, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer
Price Range: RM240 - RM760 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crystal De Luxe Resort & Spa 5*
Number of rooms: 356
Reservation Options:
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Also Known As:
Crystal De Luxe Hotel Kemer
Crystal De Luxe Resort And Spa
Hotel Style:
#3 Family Hotel in Kemer
#4 Romantic Hotel in Kemer
#5 Top resorts Hotel in Kemer
#10 On the Beach Hotel in Kemer
#10 Spa Hotel in Kemer
#11 Luxury Hotel in Kemer
#12 Best Value Hotel in Kemer
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Questions & Answers

Here's what travellers have asked, with answers from Crystal De Luxe Resort & Spa staff and other travellers.
82 questions
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Questions? Get answers from Crystal De Luxe Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for side sea view on left side, the right side is always in the shade”
 of 5 bubbles 745liamt, 20 Feb 2017 | Read review
“Quieter floors away from the lift”
 of 5 bubbles traceyrobipad, 3 Jan 2017 | Read review
“Higher floor quiet , you can choose sea view”
 of 5 bubbles IanA78, 1 Jan 2017 | Read review
“Not recommended during winter season”
 of 5 bubbles GeoGorkum, 30 Dec 2016 | Read review
“All rooms seemed okay”
 of 5 bubbles 733geoffm, 27 Dec 2016 | Read review
5 of 5