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Without no doubt Sheraton is the best place to stay in the city of Samsun.
Very warmly welcomed by the front of house staff with greatest smile.
Great service was expected from from Sheraton how ever this hotels lovely members of the Sheraton Samsun was...More
Thank Mehmet Ş
Response from Aysenur C, Reservation Executive at Sheraton Grand Samsun HotelResponded 16 May 2018
Dear Mehmet Ş
Thank you for choosing the Sheraton Grand Samsun Hotel for your recent travels to Samsun.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team...More
This hotel is amazing, it has all the facilities you can think of. The rooms were very clean, silent and the bed was very comfortable. We traveled as a couple and did not want to leave! The staff is so helpful and they really want...More
Response from Aysenur C, Reservation Executive at Sheraton Grand Samsun HotelResponded 8 May 2018
Thank you for choosing the Sheraton Grand Samsun Hotel for your recent travel to Samsun.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes...More
Excellent view and location.
Very attentive and kind staff. Comfortable rooms.
Only issue is cleaning of the carpets. They should be more careful with carpet cleaning. Specially when it is a matter of families with kids. It not so healthy. The reception and housekeeping should...More
Response from Aysenur C, other at Sheraton Grand Samsun HotelResponded 24 January 2018
First of all thank you very much for choosing to stay with us , it is our great pleasure to welcome you at Sheraton Grand Samsun hotel.
We appreciate for your comments regarding our staff and comfort of the rooms , Our entire...More
I have now stayed here since October on Business.
Hotel is very nice and views are great however let down badly by the front desk staff , now been here 10 days on my 2nd stay and they refuse to recognize my SPG membership despite...More
Thank Ian W
Response from Aysenur C, Reservation Execıtive at Sheraton Grand Samsun HotelResponded 16 December 2017
Dear Mr Wallace
First of all I would like to thank you for staying with us on your Business trips. Its a great pleasure to welcome you at Sheraton Grand Samsun as one of our loyal SPG member.
It' saddening to read your negative comments...More
It was a pleasure to stay in this hotel. Very helpful staff and comfortable rooms. You have everything inside this hotel-restaurants, gym (with nice swimming pool), spa and hair salon. It's worth to visit spa and gym actually! Had some spa treatments as well-I love...More
Response from Aysenur C, Reservation Executive at Sheraton Grand Samsun HotelResponded 21 November 2017
Thank you for sharing your experience at the Sheraton Grand Samsun Hotel through the Guest Satisfaction Survey.
We appreciate your feedback and are delighted to hear that you had a great stay.
Your feedback is integral to our ability to continue to improve...More