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4.5
#7 of 16 hotels in Al Ain
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
This 5 Star property is strategically situated in the town center of Al Ain. Ayla Grand Hotel is the highest hotel in the city and is within walking distance from major attractions, business centers and shopping stores. AL Ain Mall is just across the road from the property. All rooms and suites are richly decorated; keeping in mind comfort and elegance. Choose from a variety of room and suite types; classic, deluxe to two and three bedroom suites. All are equipped with the latest technology including a lighting control panel and options of both a standing shower and spacious bath tub. The hotel has an array of dining options from a cosy coffee shop, Tamra Café in the lobby to a fine dining specialty restaurant on the mezzanine level. The all-day dining, Nara Restaurant serves cuisine for breakfast, lunch and dinner. Guests may also enjoy a wide range of snacks and beverages at Sky 5 Cafe while relaxing at the rooftop pool. The spacious Pearl Ballroom of 264m² accommodates up to 200 guests for all types of business and social occasions, tailor made to match any requirement. The additional boardrooms are perfect for smaller gatherings. Stay fit in a fresh atmosphere with natural daylight at the fully equipped Pulse Health Club gym with the latest technology or relax and rejuvenate your body and soul at the Pulse Spa complete with a couples massage enclave as well as a separate Jacuzzi, steam room and sauna for men and women. Professionally trained therapists will soothe all types of aching muscles and joints. Cool off with a refreshing dip and enjoy stunning open air views from the rooftop pool overlooking the garden city. The nearest airport is Al Ain International Airport, 17 km from the property. This property also has one of the best-rated locations in Al Ain! Guests are happier about it compared to other properties in the area. Couples particularly like the location — they rated it 9 for a two-person trip. This property is also rated for the best value in Al Ain! Guests are getting more for their money when compared to other properties in this city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
City View
Languages Spoken
English, French, Russian, Arabic and 8 more
Location
Othman Bin Affan Street Near Al Ain Mall, Al Ain 222094 United Arab Emirates
Name/address in local language
Ayla Grand Hotel
296 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I would like to express my gratitude for a short but comfortable stay I had at Ayla Grand Hotel. We had delicious breakfast at Nara Restaurant (recommended) we appreciate the precautionary measures there and at the property as a whole. Would suggest they give safety kits upon arrival 🙂 Kuddos also to Alvin the lifeguard for being proactive in interacting with guests, very helpful and ensures everyone is taken care of. Jamal from concierge also was friendly and nice. Thanks Meryam from FO for the free upgrade, I asked for the late checkout but unfortunately it was not available since you were on full occupancy which I understood. I loved the sunrise view from my room. Everything was smooth even when it comes to requesting things we need from Housekeeping and in room dining. Will be back for sure. Happy holidays to everyone in your property ☺️
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayla Grand, General Manager at Ayla Grand Hotel
Responded 30 Jan 2023
Dear valuable guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards, Ayla Grand Hotel
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i stayed 19-21 of July 2020 luckily enjoyed the upgraded room in a very affordable price. Thanks for Sales staff Ms.Kei, I'm very dlighted with their service as well. For how many hotels ive tried in Al Ain but they're amenities are much better. Hoping to come back once i will be having vacation again. Thanks to all im in room 513 with good view that time.
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Date of stay: July 2020
Value
Location
Service
Room Tip:Very nice service and very much accessible to malls and restaurants.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayla Grand, General Manager at Ayla Grand Hotel
Responded 31 Jul 2020
Dear Valued Guest, Warm Greetings from Ayla Grand Hotel Al Ain! First and foremost thank you for choosing Ayla Grand Hotel to spend your time in Al Ain, such a wonderful opportunity to be your service provider. We are truly thankful to you for sharing your experience with us, having enjoyed our warm and welcoming hospitality, as a service provider, we always see to it that we provide the best service that our valued guest should experience. We are really looking forward to welcoming you back to our Hotel. Kind regards, Mohamed Soussan Group General Manager
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First let me take this opportunity to thank everyone from Ayla Hotel management for hiring the well experienced and friendly staff members. All are going extra miles to ensure every guests are fully taken care and make their stays more memorable and exciting. I would like to extend my heartfelt thank you to Ms. Patricia from Reservations and her team who always took care of my requests more efficiently and swiftly. I would love to recommend this hotel to everyone, must try type when you are in Al Ain. Thanks a lot to all teams of Ayla Hotel. Cheers!
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayla Grand, General Manager at Ayla Grand Hotel
Responded 19 Sept 2020
Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Ayla Grand Hotel whilst staying us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind regards Mohamed Soussan
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I stayed at the Ayla Grand Hotel from the 17-19th October 2020 with my fellow friend for a special occasion. I have to say that overall, the hotel was lovely to stay in. However, there were various issues that we did not expect from a 5* hotel and left us feeling disappointed.
Every morning, the hot food that we had was extremely cold; such as the hash browns, pancakes, waffles and scrambled eggs. When asking on the 19th October whether fresh pancakes could be please made, I was told that this was not possible despite the breakfast area being very quiet. Due to this, we decided not to eat the hot food as it was cold and had cereal/pastries.
The other issue we had on the 19th October was that we got up early to go to breakfast and then head to the pool. When we arrived at the pool for 9:30am, there were four sunbeds with towels on but no one sat there. When I asked the lifeguard why this was, he said that the people have reserved the beds and gone to breakfast. I did not expect this behaviour from a 5* hotel. The ladies did not return to the pool until 12:15pm. The lifeguard said he is in charge of the pool area and he is making everyone happy. The lifeguard eventually found a spare bed and put it in front of the steps heading towards the Cafe. I do not believe that beds should be able to be reserved according to which life guard is on. The beds were not used from 9:30am in the morning until 12:15pm in the afternoon.
The final issue we had was on the 19th October, our final day by the pool. After 12pm very loud rave music started to play, it was so loud that my friend was unable to continue reading her book. We asked the lifeguard on duty whether the music was the hotels and he said that it was and he can't do anything to help us since management play the music and choose the songs. We then found out that in fact, it was a lady by the pool that had requested the music. The lifeguard was aware of this and eventually said to us that we could request our own music as he wants everyone to be happy. I do not believe that song requests should be made in a 5* hotel as every guest has their own song preference. There should be a standard song playlist if music is going to be played. The lifeguard was extremely unhelpful and found the situation rather amusing. The issue was addressed by a manager but affected mine and my friend's last hour by the pool.
I have not had a response regarding the above issues from the hotel.
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Date of stay: October 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayla Grand, General Manager at Ayla Grand Hotel
Responded 4 Nov 2020
Dear Ms. Rebecca, We would like to thank you for taking the time and trouble to write to us regarding your experience at Ayla Grand Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to welcoming you back here at Ayla Grand Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards, Mohamed Soussan Group General Manager
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We stopped here for three nights on our 6p family roadtrip around UAE. The hotel itself was superb, at least when staying in a three bedroom suite which was still reasonably priced - exceptionally I booked directly. BUT:
I can not give five stars to a dry hotel. it is the management and owners choice to not serve any alcohol, and it is my choice to reduce one star from that. Another star vanishes due to the stupid regulation not to allow minors under 18yo to use the saunas and jacuzzi "because of health reasons". This was particularly annoying as I was travelling with all my 4 sons, and one of them was underaged AND being from Finland we have two saunas (which Finnish babies usually start enjoying short times already before their first birthday) and a jacuzzi at home. They said they can not make an exception even if I take all the liability because it is "dictated in the license given by the government". Well, please discuss with the government to give you the possibility to families to go to sauna and jacuzzi together if they take responsibility of it. This time, we others used the sauna (which was proper, ie. hot and with permission to throw "löyly" ie. water on the stove), steam sauna and jacuzzi while the kid brother used shower and pool...
Apart from that another strange thing was the lighting system which supposedly was very advanced, but having the hall and corridor lights occasionally switch on on their own in the middle of the night was a little eerie experience. Location is good, and the rooms silent. So anyways, if there are no minors or thirsty adults in your group this is a good choice for you!
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AylaG110, Manager at Ayla Grand Hotel
Responded 4 Jan 2020
Dear guest, Thank you very much for choosing to stay with us and for taking the time to share your feedback. Rest assured that we have noted your remarks and shared it with the department heads concerned to prevent reoccurrence in the future. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Ayla Grand Hotel Al-Ain. Yours sincerely, Mohamed Soussan Group General Manager
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I have booked 2 rooms online for only one night through trusted hotel booking website (Tajawal) for my senior parents and my wife to attend a wedding. I surprised that my prepaid booking wasn't valid saying the hotel didn't recieve the confirmation from the website and each party blaming other, for more than 3 hours waiting in the lobby destressed with my 16 months daughter trying to find solution with a careless staff. Last I used to repay for high rate room as AED800 each to spend this night with check in at 6pm. further I asked gently the reception to exted my checkout next day they refused after a further discussions they allow to 1pm only saying the hotel is full !!!!!! actually it was my worst hotel stay experiace I ever faced with my family.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AylaG110, Manager at Ayla Grand Hotel
Responded 7 Jan 2020
Dear guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at the Ayla Grand Hotel. We are extremely sorry about what you experienced during your stay with us. Unfortunatelly, by not working with Tajawal compagny and by selling our rooms unlawfully, we have not received your reservation. We are very sorry about this situation and we take your comment very seriously to prevent reoccurence in the future. Neverless, we invite you to book on aylahotels.com for discounts or to call us at 037051111 and we will fix our best rates for you. We do hope that we will be in a position to Welcome you back at the Ayla Grand Hotel. Once again, thank you very much for bringing your dissatisfaction to our attention. Kind Regards, Mohamed Soussan Group General Manager
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When we made the reservation by phone we asked about everything in detail. We reserved deluxe two bedroom suite for us (2 adults and 2 kids, 10 and 8). Breakfast wasn't included in the reservation so the employee said adults will pay 69 AED and kids below 12 are free. This was changed when we arrived and went to have breakfast in the morning. They said you must pay for the kids also except if they are below 6. But this wasn't the bad part of the story. When we went to the reception to complain we found another employee and she confirmed what the restaurant said and I was angry so I said to hair I will cancel the the second night and will go to another hotel, surprisingly she asked me if I will checkout now or later after I come back from my meeting!! More than that the manager wasn't there although it's 9.15 am, and when he arrived after few minutes he didn't show up in the reception and didn't solve the situation. We went to our meeting without breakfast, we preferred to have breakfast in peace in another place. The lesson I learned from all this, besides not coming to this hotel again, is never make a reservation by phone. If I don't have something written from the hotel I will not believe and information. Of course we can pay for our kids breakfast if anyone in the restaurant, reception or the manager said a nice word to us, but they didn't. We are not satisfied with the whole experience in this hotel.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed here for our anniversary. We had a great night especialy during our dinner at Nara Restaurant with the help of Rosalie. She is very accommodating and offers drinks that we didn't even know was included in our dinner package. Very hygienic and polite. It was EID and there are lot of visitors with us, but we noticed that she was very attentive and makes sure everyone was assisted with what they need. What a wonderful staff with such hospitality in this time of pandemic. Will definitely go back and recommend to others.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayla Grand, General Manager at Ayla Grand Hotel
Responded 19 Sept 2020
Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Ayla Grand Hotel whilst staying us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind regards Mohamed Soussan
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My wife and I had a wonderful stay at Ayla grand hotel. We wanted to say special thank you to the lovely staff of Nara restaurant. The whole team made our stay memorable. We would like to mention few names- Ms. Julie, Mr. Tek, Mr. Vijay, Mr. Mohammed and Ms. Rahilya. Special thank you to Ms. Julie who was very tentative, kind and always smiley. She was paying a lot of attention to details (like memorizing our favorite food and offering it the next day). We are looking forward to come back here again. Few more things to mention about the hotel-They have great gym and spa service. Rooms are comfortable and clean. Hotel is in a great location.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AylaG110, Manager at Ayla Grand Hotel
Responded 23 Jan 2020
Dear Guest, Thank you for sharing your nice feedback with us. I am very happy to read that you enjoyed your stay at Ayla Grand Hotel and our services received from our Nara Restaurant team. Please let us know when you plan to visit us again for spending more time with us, it will be a real please to welcome you back. Kind regards, Mohamed Soussan, Group General Manager
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This hotel is located at walking distance from the bus station ( 1,5 km) where we were warmly welcomed with a voucher with reduction to eat something by the pool. Rooms were nice and comfy. Breakfast buffet was really nice and big with lots of choice (warm and cold/hearty and healthy). A shame our one night stay was overshadowed by rain, which was exceptional but we enjoyed our stay! Recommended!
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayla Grand, General Manager at Ayla Grand Hotel
Responded 4 Feb 2023
Dear valuable guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards, Ayla Grand Hotel
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Dubai, United Arab Emirates45 contributions26 helpful votes
I actually don’t know. But I paid 250AED per night.
I advise you to do so because the mall is right across the hotel and you will have a variety of choices. Unless of course you’re going there for a business trip. Anyways the season is different now and you might get a better price now. Hope that was helpful.
There are more places to choose from in the Al Ain area.
PRICE RANGE
RM 309 - RM 365 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Abu DhabiAl Ain
NUMBER OF ROOMS
220
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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