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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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922 Reviews from our TripAdvisor Community

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Showing 762: English reviews
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Reviewed yesterday NEWvia mobile

Jebel Hafeet is a very good picnic place with family and friends. You can do camping, bbq, bonn fire and many activities like camel riding, hiking and parties. A very from the top is breathtaking, must visit once and enjoy the drive as well.

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Helpful?
Thank Yasir M
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Yasir Greetings from Mercure Grand Jebel Hafeet I am delighted to note that you enjoyed your time at the Jebel Hafeet and yes it's indeed a very special venue for family and time away from the hustle and bustle of the city. Thank you for your great review, and I look forward for welcoming you on top of Jebel...

Paris, France
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We stayed in hotel for 3 nights and we just love it! Amazing swimming pool - don't need anything else. Very good quality of food in their restaurants and nice staff specially Mr. Ahmed! From the hotel you have a nice view for all Al Ain it's just amazing. Staff on the reception was friendly specially Mr. Ibrahim (front office...

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Helpful?
Thank Kat F
About Hotel's Favourite Review
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. Kindly be assured that I will personally extend your message to Mr. Ahmed And Ibrahim of your good comments. I am sure that this...

Cheltenham
Reviewed yesterday NEW

The Oman is on three sides of you and your mobile phone bids you welcome to Oman. Fantastic views over Al Ain after a breathtaking drive up to this Bond esque location dripping with tranquility and panache, dinner was great too

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Helpful?
Thank Steve H
Reviewed 2 days ago NEWvia mobile

We were there last Friday we sat in shisha place the view was really great ,but the food toke more than one hour.At the bigging no body from the stuff came to ask us about the order. When we asked about our order they keep saying wait.it was really bad attitude from the stuff.

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Helpful?
Thank Alali H
Reviewed 4 days ago NEW

nice location and very good value of money. food is so expensive in Al-Khaima restaurant even more than the open Buffet. wash room floor is not good. check in and check out was great. breakfast is good.....

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Helpful?
Thank Bashar O
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Bashar Greetings from Mercure Grand Jebel Hafeet . Thank you for the time taken to review your stay experience at the Mercure Grand Jebel Hafeet . I am delighted to note that you enjoyed your time at the hotel . I would also like to clarify the pricing at the hotel is on par with similar star rates resorts...

Reviewed 1 week ago

We visited this hotel on 17 Feb 2017. Had obviously done a good research before booking in this hotel. It was a treat for me and my husband for Valentine's day but unfortunately it was the Worst. I will give a detailed review about our experience. Firstly when we reached the hotel's entrance, we waited for almost 3 mins for...

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Helpful?
Thank Fenella A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Fenella Greetings from Mercure Grand Jebel Hafeet. On the onset I would like to thank you for the detailed review, and for the constructive feedback on the stay. Please accept my sincere apologies for what transpired, and for the unfortunate staycation experience. The above is not our usual standard and I will surely look into the comments from your...

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

Despite what people said about rooms and quality...I found the face to be very nice for the price I paid.........the room was facing the pool area and had a massive bed. The breakfast was decent. The lobby area was very nice if you ask me.......Friendly staff :-) Wanted to extend my stay but had to come back due personal constraints....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank perera2017
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Perera Greetings from the Mercure Grand Jebel Hafeet. Thank you for the kind review and I am delighted to note that you enjoyed your stay at the Mercure Grand. Our wonderful team is one of our biggest assets and I am very pleased to note your comments on the same. I look forward for welcoming you at the Mercure...

Ras Al Khaimah, United Arab Emirates
Reviewed 2 weeks ago

My wife and I spent a night in this well located hotel, on top of Jebel Hafeet. Our room was clean, quite spacious with a tiny balcony (we managed to squeeze two chairs) overlooking the pool and, further, Al Ain city; very nice view, especially at night. Very large and comfy bed, nice shower and quiet if you keep the...

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Helpful?
Thank Jean-François M
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Jean- Francois M Greetings from Mercure Grand Jebel Hafeet. Thank you for the time spend for reviewing Mercure Grand, and I am delighted to note that you had enjoyed your stay at the mountain. I will pass on you kind words of appreciation to the housekeeper and Chef, and I have taken note of the constructive comments on the...

Reviewed 2 weeks ago via mobile

We stayed from the 3rd of march for one night. We had two connecting rooms. The reservation process was great and the check in and check out were great too. The hotel has wow location however the only thing that wasn't nice is the limited option of food. There was a sea food restaurant buffet that day but it didn't...

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Helpful?
Thank Noman A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Noman Greetings from the Mercure Grand Jebel Hafeet. Thank you for the time taken for reviewing your stay experience at the Mercure Grand. I am delighted to note that you enjoyed the brilliant views of the mountain and had a pleasant stay over all. I have taken note of your comments with regards to the food options and I...

abu dhabi, United Arab Emirates
Reviewed 3 weeks ago

The location is great and the place is suitable for family and a quiet atmosphere, as well as the good organization of the breakfast and the supervision of Mr. Mubarak Ali Assistant Restaurant Manager

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Helpful?
Thank Emad A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Emad Greetings from the top of Jebel Hafeet . Thank you for the great review , and I am delighted to note that you had a wonderful time at the resort. I will pass on your kind words to both Mubarak and Gamal , who I am sure would be happy to hear from you. I am looking forward...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: RM309 - RM861 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, ACCOR, Expedia and Booking.com so you can book your Mercure Grand Jebel Hafeet Al Ain reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Hotel Style:
#7 Luxury Hotel in Al Ain
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Jebel Hafeet Al Ain staff and other travellers.
7 questions
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Questions? Get answers from Mercure Grand Jebel Hafeet Al Ain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors west side has a nice view”
 of 5 bubbles basharo2015, 26 Mar 2017 | Read review
“Rooms overlooking the mini golf (rather than the swimming pool) might be quieter”
 of 5 bubbles jeanfran_oism761, 14 Mar 2017 | Read review
“Views of the pool and garden superb views”
 of 5 bubbles 655emada, 7 Mar 2017 | Read review
“View from the room is amazing specially one with pool & mountain.”
 of 5 bubbles 206mansis, 27 Feb 2017 | Read review
“Don't go for standard room, and choose a lower floor or you won't have water pressure for your personal toiled needs!”
  • Broken phone line? maybe it's better to avoid telemarketing calls!
  • That was my toilet companion during all my stay
  • What's a broken garbage in coparison to all bigger problems in this hotel?
 of 5 bubbles Antonio_Borba, 27 Feb 2017 | Read review
5 of 5