Mercure Grand Jebel Hafeet Al Ain Hotel
Jebel Hafeet, Al Ain 24476 United Arab Emirates
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US$48
Fully refundable before 11/06/23
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About
#10 of 18 hotels in Al Ain
Location
Cleanliness
Service
Value
Mercure Grand Jebel Hafeet is a unique mountain oasis resort at the top of historical Jebel Hafeet at the lofty height of 3,000 feet. The hotel features 124 rooms and suites offering ultimate comfort and tranquility in a verdant and spectacular setting with good view, free of noise & air pollution, family-oriented. The hotel is well-known for local and international market in both Business and Leisure Segments. Romantic stay for Honeymooners, Team-building activities & cool climate during summer. Al Ain is the second largest city in the Emirate of Abu Dhabi and also known as "The Garden city" as more than 30 gardens and parks are located there. Jebel Hafeet mountain is the highest peak in the country and an important tourist attraction. The summit rises more than 4000 feet (1219 m), and the air on the peak is cooler and fresher than the plain below.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Indoor play area for children
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family
Languages Spoken
English, Arabic
Location
Jebel Hafeet, Al Ain 24476 United Arab Emirates
Name/address in local language
Getting there
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1561Reviews18Q+A100Room tips
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+1
To be very honest I was very disappointed with the service at the very beginning. I called 15 times day before my check- in but there was not a single response. Coming all the way to the hotel I was very welcome with Mr Rai and Mohamed at the reception assisted for the check in and was so kind and humble which took away all my frustration. He is indeed a person who I really felt the Forbes standard and quality. Reaching to the room, it was very old but well maintain. It was very nice and peaceful very nice view and Daniel at the pool was very humble. He did offered the service, hence again it took 10 min, to get someone to take my order. Daniel assist us with our order. He was indeed a great staff. We went to Al Khayma the location is breathtaking and was so nice. We had the shisha, I don’t remember the guy name but the shisha guy and all the staff over there was amazing. At that moment I felt this is the perfect service. The welcome , the smile, the service, the anticipation was there. It was a must to see and to visit. In the morning during the breakfast , I was very disappointed with not having lot of veggies option. They don’t have fresh juice as well. The chef does not look really concerned about the satisfaction of the guest. Well was not expecting this from the chef. Most of the food was dried and sandrine came and bring fresh orange juice which make my husband nice. Honestly the attitude of the chef was not welcoming at all. But indeed I must say that the hotel has so many gem. The location , the view and the staff which could contribute to make everything perfect. The myamar lady was very accommodating but I do not remember her name abi, was very humble. I need to say that Mohammed, Mr Rai, Abhi , Sandrine at the breakfast, Daniel and the staff at the al Khayma was amazing. I fell the service but I feel that this place can do better. Breakfast was removed at 10:28 even before the time of closing.The buffet was not presentable, food quality was very low, less optionsThe chef was not willing to accommodate guest request. Indeed I will still recommend the hotel but not the breakfast.…
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Hotel is amazing though old. The view is magnificent but the service is poor specially at breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place has a lot of amenities for families that want some fun for their kids. It is worth the trip up the mountain. I didn't experience some of the negatives while I was here. I think there may be a communications problem, language wise.
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our 84 year old friend who was staying in a handicap room due to the slippery bath tub in regular rooms had a break in, in her room. The hotel apologized for the scare and said it was human error and her fault because she changed rooms after check in and their computers hadn’t caught up to the change. Facts- 1. The time was 5:07 AM local time. 2. The door was not only dead bolted, the chain was on the door. 3. We all had checked into the room before dinner. 4. The perpetrator had gotten past the deadbolt, hotel security helped them, and had their hand in the door trying to remove the chain. One of the occupants was coming out of the bathroom at that time and screamed. The hand went away and no further sounds were made. 5. The hotel told us it was human error and the front desk staff was letting the guest into the room. ?? Past a deadbolt and attempted to remove the chain?? There was video of the attempt and it was 2 men. Security was called and nobody came to the hotel. We weren’t allowed to see the video. Gate 1 tour director was also called and at breakfast 3 hours later called the local police. Just wanted the facts to get out to potential guests. The hotel will reply that nothing was nefarious about the potential encounter. This is up to the reader to decide! We couldn’t make a police report as the local police had us meet them at the hotel, then go to the police department, then we were supposed to return to the hotel for an investigation. We decided there was nothing to be gained. This is instead of the police report.…
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: Bring an independent device to lock your hotel room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Nice location hotel old but activity are great for kids .Nice breakfast our server Mr shakeel was kind enough to go extra mile and to accommodate our special request of special tea . Great view and service at al khyama . Royal suite great option for 2 big family to
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Terrific views of Al Ain city from high altitude, especially at night the view is same as you get a Birds Eye view while landing at night. The weather was freezing on the first day , which was a lovely experience as when we left Abudhabi it was hot and upon arrival we were transported to a totally different climate. The hotel is definitely an amazing landmark as the only hotel perched on Mount Hafeet, although it does seem like it had its golden years back in the day , it’s still able to pull it off in 2023 due to the old world charm and unique location. The kids will be entertained thoroughly as there’s lots to do, a kiddy pool with a slide for toddlers, for bigger kids and adults a huge slide pool and an adults pool too. There’s a mini golf course, and some motor rides too. We tried the food at the lobby restaurant and some of the items were just okay, same for the orient cafe….the food definitely leaves a lot to be desired.…
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Get higher floor for great views, face the pool view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A mini break on top of the mountain. The hotel is far from new, but maintenance is generally good so it still works well. Great facilities for kids, including pool, mini golf, kids karting, trampoline etc etc. Chef Sushil did a fantastic eggs benedict for us from scratch even though it wasn't on the menu. Good job! Only shame was I wasn't upgraded despite being platinum. At check-in I was told they'd call with some other perk but they never did.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Lucas Bernadsky wrote a review Jan 2023
Abu Dhabi, United Arab Emirates91 contributions40 helpful votes
The view couldn’t get any better. Rooms are big and clean. TV could be newer, it’s and old LCD. Bathroom sink and toilet were not working very well. Staff was super friendly. Not great food options and coffee is expensive (30 aed for a latte, not even in Starbucks). Thermostat was not working fine either, which was kind of a problem since it gets very cold in winter
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Terrible response to emails and phone calls are unattended. Very disappointing experience creates a doubt on quality of hotel. There should be a criteria to measure the hotel’s response rate to client queries if the property is keen to follow a service excellence model!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Just called for lunch! Thank goodness not staying! We have eaten in the restaurant before which was good but so dark and dingy and absolutely no atmosphere, so opted to eat at the pool bar. Just one girl taking orders from at least 8 people - when we arrived she was nowhere to be seen had to shout in the kitchen. The menu is on big letters out side the cafe so asked for 2 shepherds pies only to be told they menu not available now????!!! We’ll cover it up then!!! We decided to go inside because it was cold! 4 staff there wearing sweat shirts some with name badge but quite honestly you would not recognise them as staff! Apart from that out of the 4 only one working! One stands behind a desk all the time watching but not helping to clear! (Obviously he’s in charge!!!) food just ok. Ordered steak and onion sandwich - steak and plastic cheese arrived!!!! Been waiting 35 minutes so didn’t bother complaining! We phoned 4 times to check they were open but as previous reviews nobody answered and the hotel was so quiet!’ Won’t be returning!…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
To be honest rooms are just averaged but respectfully clean, I dozed off in the bed could be average to some, housekeeping staff always available, Service is expected to be warm and welcoming, I enjoyed my 3 night stay. Enjoyed dinner, lunch and breakfast has tasteful options not a problem. Location is EXTRA!!! beautiful during night time.. cold weather too..
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip: Loved rooms facing the pool, noisy yes but being alone its like a music to my ears children...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$59 - US$102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure grand jebel hafeet al ain hotel al ain, mercure al ain, accor al ain
LOCATION
United Arab EmiratesEmirate of Abu DhabiAl Ain
NUMBER OF ROOMS
124
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Claim Your ListingMERCURE GRAND JEBEL HAFEET AL AIN HOTEL: UPDATED 2023 Reviews, Price Comparison and 1,432 Photos - Tripadvisor
Frequently Asked Questions about Mercure Grand Jebel Hafeet Al Ain Hotel
Which popular attractions are close to Mercure Grand Jebel Hafeet Al Ain Hotel?
Nearby attractions include Green Mubazzarah (2.0 km), Green Mubazzarah (3.2 km), and Al Ain Classic Car Museum (5.0 km).
What are some of the property amenities at Mercure Grand Jebel Hafeet Al Ain Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Mercure Grand Jebel Hafeet Al Ain Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Grand Jebel Hafeet Al Ain Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Grand Jebel Hafeet Al Ain Hotel?
Conveniently located restaurants include Gazebo Restaurant, Le Belvedere, and Curry Pot Restaurant.
Are there opportunities to exercise at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Grand Jebel Hafeet Al Ain Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Grand Jebel Hafeet Al Ain Hotel?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Mercure Grand Jebel Hafeet Al Ain Hotel?
Many travellers enjoy visiting Al Jahili Fort (15.4 km), Al Murabba Fort (15.8 km), and Mezyad Fort (9.2 km).