Four Points By Sheraton Al Ain

Four Points By Sheraton Al Ain

Bani Yas Street, 117th Street, Al Ain United Arab Emirates
❤️💖💖
Traveller (299)
Panorama at the Hili Rayhaan by Rotana
360
Panoramas (82)
254 Rooms and Suites
Room & Suite (311)
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About

4.5
#5 of 16 hotels in Al Ain
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Four Points by Sheraton Al Ain is featuring 254 rooms and suites with their contemporary design complementing the values of Arabian Culture, located in Al Ain -the Garden city of UAE.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids stay free
Babysitting
Airport transportation
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Breakfast buffet
Children Activities (Kid / Family Friendly)
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Family
Languages Spoken
Arabic, Filipino

Location

Bani Yas Street, 117th Street, Al Ain United Arab Emirates
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
Al Ain Airport
17.2 km
See all flights
1,111Review4Q+A58Room tips
Traveller rating
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Detailed Reviews
globetrotter wrote a review Jan 2021
Dubai, United Arab Emirates273 contributions140 helpful votes
5.0 of 5 bubbles
Hili Rotana is at a good location making it easily accessible to move around alain and come back to after sight seeing. The hili mall adjacent is also a plus.
The rooms are good ( though a tad small in size as compared to other hotels of same standards) but with all facilities and well maintained. The staff are very friendly, polite and extremely helpful. They were very particular regarding the COVID health and safety protocols which makes you feel completely safe and reassured during the stay there . The main highlight of Rotana was the food!!! We tried different cuisines and must say the taste the chefs maintain is top class !!
A hotel with all facilities offering a comfortable and leisurely stay!!
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Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 5 Jan 2021
Dear 754arunp, Greetings from Hili Rayhaan by Rotana Al Ain! Thank you very much for taking the time to write a very heartwarming note. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be meet at all times and safety as our top priority. Looking forward to your succeeding stays. Kind Regards, Ibrahim Addam General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew wrote a review Apr 2022
3 contributions
5.0 of 5 bubbles
I have been a long-term guest here for over three years. The hotel is good value for the price, as it is quiet, scenic, and has a pool that accommodates lane swimming (though you might have to adjust around the swimming lessons). The staff is very responsive and helpful. The manager Fady is very friendly and personable, the receptionists Peace, Christian, Raheem, and Hashem are always at your service. The dining hall staff are very hospital and attentive, including Solange, Lily, Amman, Swathi, and many others whose names I wish I got, and the kitchen makes the best steak (and beef burger) I've had in this country (I wish I got the names of the many chefs I've met that have passed through, in addition to the current one's, Rahul). The housekeeping staff Mahendra (forgetting the other floor manager's name) and Vincent are very responsive. The entrance security guards are courteous and respectful. Bellhops Binod, Kashef, Shinto, and Edrine (plus others) have been very good with incoming packages. And last but not least, Jevis the IT support has always come through with a tech fix for the internet WiFi.
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Date of stay: April 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 11 Apr 2022
Dear value guest, Greetings from Hili Rayhaan by Rotana, Al Ain. I was pleased to know that you have enjoyed your stay and meeting with us. As you know, we are constantly striving to achieve the highest standards of service whatever the circumstances are, so it is always very rewarding for my team and I to know Hili Rayhaan by Rotana, Al Ain has met your expectations. Thank you once again for taking the time to provide us with your kind feedback on trip advisor. I do hope to have the pleasure of welcoming you back to Hili Rayhaan by Rotana, Al Ain sometime in the near future. Yours sincerely, Ibrahim Addam General Manager
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Haseeb A wrote a review Nov 2023
2 contributions
5.0 of 5 bubbles
The room and the hotel were both hygienically prepared for the guests to reside in with great complimentary gifts. Overall the service and the staff were immensely cooperative and welcoming. The pool and gym are also very clean and 24/7 room service is always available. Always a fun night planned with the hotel for their guests either it be a Mediterranean night or Grill night for dinner and lunch. Would recommend a stay with your loved one. Visit yourself to experience even more
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Always know your timings for the breakfast lunch and dinner.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 14 Nov 2023
Dear Mr. Haseeb, Thank you very much for staying at the Hili Rayhaan by Rotana, Al Ain and for taking the time to provide feedback regarding your stay. I am delighted to know that you enjoyed your stay with us. As we are constantly striving to achieve the highest standards of service and offer the best experiences, it is always very rewarding for my team and I to know that the Hili Rayhaan by Rotana, Al Ain has met and exceeded your expectations. I hope to have the pleasure of welcoming you back again sometime in the near future for more amazing and memorable experiences. Yours sincerely, Ibrahim Addam General Manager
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Sadjah Hameed Ali wrote a review Aug 2020
Al Ain, United Arab Emirates18 contributions2 helpful votes
+1
1.0 of 5 bubbles
One of the worst hotels in my experience! Food is not worth for the penny, small portions and they deliver the food cold! They carry the Rotana name and claimed to be 5 star but do not live up to it. When you want your food to at least be heated, even though you did not touch it, the kitchen staff will decline your request. Yes, it is covid 19 time. But this does not justify this gross negligence that they are aware of. Comparison pictures between Al Ain Rotana food(which is way better) and Hili Rotana. Utensils break easier than your brittle hair, cake is smaller and tastes like grocery bought. Even though you ordered specific items, they will not follow your request and do the other ways instead! Not worth any star at all!!!
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 16 Aug 2020
Dear Yodibear, Thank you very much for taking the time to share your experience regarding your recent visit at Hili Rayhaan by Rotana Al Ain! We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We also sincerely apologize for the inconveniences which you have experienced. I hope that this experience will not deter you from using our hotel and I look forward to seeing you again at the Hili Rayhaan by Rotana, Al Ain and assure you of our best attention and services at all times. Best Regards, Ibrahim Addam General Manager
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Abid wrote a review Aug 2020
1 contribution
5.0 of 5 bubbles
I was a guest at the hotel for a couple of months and the room service and maintenance is world class. Mr. Suresh from housekeeping was particularly helpful and was always helpful in proving any amenities required for the room at any required. Top notch service from the staff and would highly recommend stay here.
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Date of stay: June 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 24 Aug 2020
Dear Mr. Abdulla, Greetings from Hili Rayhaan by Rotana Al Ain! Thank you very much for taking the time to write a very heartwarming note. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests.. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience. Your kind review has been shared with everyone in the team especially Suresh and we are all look forward to welcoming you again on your next visit. Best Regards, Ibrahim Addam General Manager
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Dodi Ingle wrote a review Aug 2022
6 contributions
5.0 of 5 bubbles
I recently stayed in Hili Rayhaan Rotana Hotel and had a wonderful and pleasant stay. Everyone was very helpful and kind and would always be eager to make your vist as painless as possible. Rooms were incredibly clean as well. The housekeeping service done by Tharusha was incredible. He cleaned our room on a daily basis and left it spotless. He also often came to check if we needed housekeeping later in the day as well. The front staff were always helpful and assisted us with all our needs and queries. Definitely a wonderful hotel to stay in when coming to Al Ain!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 29 Aug 2022
Dear Valued guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Ibrahim Addam General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Buenafe C wrote a review Jun 2020
20 contributions11 helpful votes
2.0 of 5 bubbles
We are a long stay guest to this hotel where the staff from maintenance are so annoying knocking to your door hardly and repetitive until you open the door asking for maintenance of wifi which eventually I'm not requesting for any job request. This is now the second time knocking to my door where they disturb my sleeping and I'm working night shift, it's not easy to get sleep and if you don't have proper sleep it will risk the patients lives....I really don't know how they get instructions to get the job order and to knock on the wrong door and hardy knocking the door?Is this how you treat your guest? If door not open and no body atrend leave and don't knock again!
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili R, General Manager at Four Points By Sheraton Al Ain
Responded 22 Jun 2020
Dear Buenafec2019, Thank you for the time you have taken to pass on your recent experiences, whilst staying with us. At Hili Rayhaan by Rotana Al Ain, it is always our sincere intention, to ensure that all our guests leave us, with smile and therefore I very much regret that on this occasion, we have sadly failed. The fact that you have taken the time to communicate with us, allows us the invaluable opportunity, to learn and improve in every way. I trust that you will accept our most sincere apologies for the inconvenience and disappointment experienced on this occasion. We would really appreciate also if you can share your contact details with us to discuss the matter in details. Email us at hili.rayhaan@rotana.com Please rest assured that the required corrective action will be taken, in order that we can ensure such a situation does not occur again in the future. We very much appreciate your kind understanding and support. Best Regards, Ibrahim Addam General Manager
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Harrykris wrote a review Oct 2020
Kottayam, India70 contributions9 helpful votes
4.0 of 5 bubbles
Friendly staff and very welcoming atmosphere. A quiet nice place for a short stay. Access to the shopping mall from inside of hotel which is very convenient for the guests. Hotel allows outside food to be delivered till reception or you may get a take away from the food court inside the mall.
Room was a bit small but contains all facilities. Nice pool and a spacious gym. Do not expect nice surroundings to walk around or sit outside.
The staff are so friendly and ready to offer any help at anytime.
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Date of stay: October 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: As =k the reception for pool view room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 22 Nov 2020
Dear Mr. Harrykris, Greetings from Hili Rayhaan by Rotana Al Ain! Thank you very much for taking the time to write a very nice note. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience. Kindly accept our sincerest gratitude and thanks for your comprehensive feedback. Looking forward to your succeeding stays. Kind Regards, Ibrahim Addam General Manager
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ishveer d wrote a review Aug 2022
5 contributions
5.0 of 5 bubbles
Lovely place to stay in. Our friendly third floor cleaner Chandana always keeps the third floor rooms extremely neat and tidy. Our stay is going well, always fast and efficient service. Wide range of food items are available for breakfast as well
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 22 Aug 2022
Dear Mr. Ishaveer, Thank you very much for staying at the Hili Rayhaan by Rotana, Al Ain and for your kind feedback on TripAdvisor. We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for staying at Hili Rayhaan by Rotana, Al Ain and we are looking forward to welcoming you back in the not too distant future. Yours sincerely, Ibrahim Addam General Manager
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Abhishek Sikder wrote a review Feb 2023
Abu Dhabi, United Arab Emirates4 contributions2 helpful votes
5.0 of 5 bubbles
Very recent we stayed there and we found very comfortable and friendly zone within all over the staffs.
They are very friendly and helpful and they made our stay very comfortable during the whole stay. We would like to mention few names like Asim and Vamshi from Reception and Azahar from Housekeeping and his team are perform really well,whenever we need something they assist us with very professional way.
The breakfast was very good in Elements and very nice ambience, food was perfect with much varieties,staffs are good and polite. Thanks to F&B team and chefs.

We will visit again in upcoming days.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hili Rayhaan, General Manager at Four Points By Sheraton Al Ain
Responded 2 Feb 2023
Dear Mr. Sikder, Thank you for sharing your feedback on TripAdvisor. I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations. We look forward to welcoming you back. Best regards, Ibrahim Addam General Manager
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Kaidi007 asked a question Aug 2016
Dubai, United Arab Emirates
What about wifi it's for free at room
Answer from ShaneM794
Berlin, Germany58 contributions56 helpful votes
we had it included in our room package
Answer from Hili R
Al Ain, United Arab Emirates1 helpful vote
Dear Mr. Abbygeb, I would like to apologize for responding late. The distance between Hili Rayhaan and Al Ain hospital is approximately 11 km and will take about 15 minutes by car. My team and I certainly would be happy to arrange a transfer from Dubai Airport to Hili Rayhaan according to your requirements. My team will send you a message regarding the details. With best regards, Amr Adel General Manager
Answer from Hili R
Al Ain, United Arab Emirates1 helpful vote
Dear Mr Andreas, Thanks for your interest in our hotel, you can check our rates in our website (Hili Rayhaan by Rotana). Yas Island formula 1 it's around 150kms from our hotel, and approx. 1h 30min to get it. If you wish we can arrange a limousine for you. Just tell us when you make the reservation. Best regards, Hili Rayhaan by Rotana
Haseeb A wrote a tip Nov 2023
2 contributions
5.0 of 5 bubbles
"Always know your timings for the breakfast lunch and dinner."
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Sanah R wrote a tip Aug 2023
2 contributions
5.0 of 5 bubbles
"The women's and men's changing rooms have sauna, steam and Jacuzzi I was unaware of this for a while."
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Noora Alblooshi wrote a tip Mar 2023
Dubai, United Arab Emirates177 contributions62 helpful votes
5.0 of 5 bubbles
"Ensure you get the floaters and pool toys for your kids if they enjoy the pool side"
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Nadim wrote a tip Oct 2022
Dubai, United Arab Emirates5 contributions
5.0 of 5 bubbles
"You can book by calling them or even texting them Ives instagram. Super friendly staff "
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Eyang Lamayo wrote a tip Jul 2022
Dubai, United Arab Emirates16 contributions1 helpful vote
5.0 of 5 bubbles
"Best hotel in Al Ain"
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Not the right property for you?
There are more places to choose from in the Al Ain area.
PRICE RANGE
RM 333 - RM 379 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Abu DhabiAl Ain
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FOUR POINTS BY SHERATON AL AIN (R̶M̶ ̶3̶4̶6̶) RM 323: UPDATED 2024 Hotel Reviews, Price Comparison and 674 Photos - Tripadvisor

Frequently Asked Questions about Four Points By Sheraton Al Ain
Which popular attractions are close to Four Points By Sheraton Al Ain?
Nearby attractions include Wahat Hili Mall (0.1 km) and Al Ara Gifts & Flowers (0.1 km).
What are some of the property amenities at Four Points By Sheraton Al Ain?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Four Points By Sheraton Al Ain?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points By Sheraton Al Ain?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Four Points By Sheraton Al Ain?
Yes, free parking is available to guests.
What are some restaurants close to Four Points By Sheraton Al Ain?
Conveniently located restaurants include Biryani Pot, Solidaire, and La Brioche.
Are there opportunities to exercise at Four Points By Sheraton Al Ain?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Four Points By Sheraton Al Ain have airport transportation?
Yes, Four Points By Sheraton Al Ain offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points By Sheraton Al Ain?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points By Sheraton Al Ain offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points By Sheraton Al Ain?
The staff speaks multiple languages, including Arabic and Filipino.
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