City Seasons Al Ain

City Seasons Al Ain

Sheikh Khalifa Ibn Zayed St, Al Ain 14929 United Arab Emirates
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Room & Suite (11)
Dining (10)

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About

4.5
#10 of 17 hotels in Al Ain
4.2 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
City Seasons Al Ain has modern, air-conditioned rooms with a flat-screen satellite TV. Spacious Junior Suites and Family Suites come with sitting and dining areas, and a kitchenette. Tea/coffee maker and a mini-bar fridge are in Deluxe Rooms. The property showcases a gym, and spa. Free parking is available on site. City Seasons has an all-day dining restaurant serving breakfast buffet, traditional and international dishes. Freshly brewed coffee and snacks are available at the Mochalina Lobby Lounge.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Rooftop pool
Outdoor pool
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
Kitchenette
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
Centrally Located

Location

Sheikh Khalifa Ibn Zayed St, Al Ain 14929 United Arab Emirates
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
Al Ain Airport
12.8 km
See all flights
1 Attraction
within 1 kilometer
199Reviews4Q+A32Room tips
Traveller rating
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Detailed Reviews
Saeeda wrote a review Dec 2023
Abu Dhabi, United Arab Emirates
5.0 of 5 bubbles
We booked 7 Rooms 2 family suits 2 junior suits and 3 deluxe rooms.

The suits were very spacious just ask for extra beds to accommodate if it’s 3 adults.

Rooms were clean. Staff were nice including reception and house keeping, gave us extra towels and drinking water.

Special thanx to Megan for making the reservation smooth and quick. And to Kareema for her hospitality and upbeat welcoming spirit.

Thank you all seasons
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Confirm the number of beds and how many can sleep in each room. The family suit is not enough if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shakawat Hossain wrote a review Jan 2020
Al Ain, United Arab Emirates
4.0 of 5 bubbles
I had recently organised a family event at City Seasons. Right from the time of the query Mr. Sarif Hossain took great initiative and ensured everything went smooth. He went over all the details and ensured requirements were met. The staff were professional, courteous and friendly. I would certainly recommend this place for family events.
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Date of stay: January 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saraadioun wrote a review Sept 2013
5.0 of 5 bubbles
nice rooms nice resturat I loved so much the coffe shop in the lobby definitely this hotel can be better than this we will come back city seasons better than expected swimming pool is small one but clean tidy health club with sauna and steam room it is small building but all thr facilities are there
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Date of stay: July 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShajiNairCSH, General Manager at City Seasons Al Ain
Responded 3 Oct 2013
Dear Sir, Thank you for choosing to stay at City Seasons Al Ain and for your kind review. We are glad to read that you have enjoyed your stay, We would be delighted if you chose City Seasons Hotel, when you next return to Al Ain. Best Regards, Shaji Nair, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roma Nadim wrote a review Jan 2022
1.0 of 5 bubbles
If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field.

Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through booking.com

Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news.

While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say " the hotel is being taken for quarantine".. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation

Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star.

Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION.

Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cha wrote a review Sept 2022
2.0 of 5 bubbles
I can't even fathom how this is a 4-star hotel. I have waited 10-15 minutes in the reception as there is only one staff assigned and she was apparently on a break which by the way we were told by another staff in the morning that the hotel is full so they cannot accommodate early check in. We booked for three nights and on the first night itself we couldnt rest well because of the noisy sound of the cars since they have put us in rooms facing the highway. On the same night I have complained for the drilling sound on top of our rooms at night time which supposedly rest time for the guests. The receptionist responded to me "till they will finish" when I asked how long will the drilling continue as we cannot rest instead of taking action or apologizing for the inconvenience. The next morning we have asked to move to other rooms due to the noise of the highway but didnt grant our request because of the same reason that the hotel is full (you barely see anyone inside, like an empty dark dormitory) and asked us to request next day. So to cut the crap we decided to just stay in the same rooms as it's just another night to bear the noise of the high way. On the last night, again the drilling at 8pm started and to top that up, paint smell started coming out from the ac vent. I was unfortunately suffering from asthma and tried to manage for some time but the smell didnt go. I have to again complain which the staffs didnt give me clear answers for the second time why they are renovating rooms at night time. Well to put somehow in a good note, they shifted me to another room after few minutes. Voila! they have vacant rooms suddenly!
Rooms are spacious but bathroom floor and the tub seems uncleaned. Beware of the mugs, they are greasy. Service is just so poor and attending staffs except the room boys are not well skilled to handle guests warmly.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tosents wrote a review Nov 2021
New York City, New York
2.0 of 5 bubbles
OK , if having a restaurant, a pool a gym .. etc make you a 4 star hotel then Ok this hotel is a 4 star hotel. But manage your expectations because the quality is 3 star at best.
Rooms are clean they are not well made, and feel budget. Bathroom is big but again not well made and had a smell. lobby out dated and the use of cool white lights made it feel even more unpleasant
for the price i found this unexpectable ....
However! one good thing about this hotel and a total surprise the gym was very well equipped with Technogym and laid out like a proper gym not like a hotel fitness room.
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Date of stay: November 2021
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie M wrote a review Feb 2015
Bolton, United Kingdom
1.0 of 5 bubbles
Now, we're seasoned travellers all over the world. We've seen and experienced many things, but leaving a 100 UAE deposit which we were told would be refunded upon checkout in cash was new. But hey ho, such is life.
The fun part at checkout. I was refunded 30 UAE. I queried this, was told I'd only deposited 30. No, it was 100. I was then told to produce the receipt, which I did. Then I was passed to the manager who then explained the tourism charge and tax. Yup I knew about that, but this 100 I was told would be refunded, ahh but I'd had laundry done - which Id already paid for! This went on for 30 mins before he admitted they'd undercharged me at the outset by 70 UAE so they were keeping the 70. Not good business practice at all. Surely if the advertised price is X and I paid X, making me pay X & Y is scamming the person paying?? Infact in my opinion, it's theft.
Don't stay here, even if they advertise a great price, they'll simply recoup their 'loss' when you check out.
I've no doubt the manager will reply to this saying that I was mistaken, but Mr Manager, I kept the proof.
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Date of stay: February 2015
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SunilCSH, General Manager at City Seasons Al Ain
Responded 12 Mar 2015
Dear Mr.Jackie, Thank you for staying with us and indeed disappointing that you left the hotel with some misunderstanding. with respect your review, I have investigated the issue with concerned staffs and found that they have charged the room rate difference only (service charge & tax) . Also the manager apologized and explained to you upon checkout. So i kindly request you to understand the matter and please do not hesitate to contact me for any further clarifications. I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at City Seasons Al Ain, Best Regards Shaji Nair General Manager
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arif19642018 wrote a review Sept 2018
Al Ain, United Arab Emirates
4.0 of 5 bubbles
Its nice and cool place to stay.Its clean and neat well mentained and staffs are very good and friendly.To name some Mr.Binod,Afthab,Khan,Younus,Ashish.
House keeping carried out promptly.
Its in good location.
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Date of stay: September 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nader A, Manager at City Seasons Al Ain
Responded 10 Jan 2019
Dear Mr. Mohammed Arif, City Seasons Management is thankful for your good comments and for taking time to evaluate our services. Rest assured your comments reached to concerned staff as you've mentioned. We hope to welcome you again soon with your colleagues.
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Mohmmed a wrote a review Apr 2015
1.0 of 5 bubbles
This hotel not good I don't want return their even I have city plus and always stay in Abu Dhabi branch but really al ain branch not good...poor staff at all..HK ask money to make up room this big wrong from management
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Date of stay: April 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SunilCSH, General Manager at City Seasons Al Ain
Responded 21 May 2015
Dear Mr.Mohammed, I do appreciate sharing your experience with us on your recent stay with us. We feel disappointed that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comment regarding the house keeping. I have investigated about it and got the information that it was on your expected departure date you were asking for room cleaning so the front desk requested you some details about the extension of your stay and the advance payment. Sorry to say it was a misunderstanding, Our housekeeping service are 100% complimentary to our valued guests and its our prior concern to provide the best housekeeping service. Please rest assured that your feedback is important to us, all issues have been addressed in detail with our managers. We hope to have the chance to welcoming you back again in order to restore your faith in our hotel. Thank you. Best Regards Shaji Nair General Manager
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Biji_Varghese wrote a review Oct 2014
Abu Dhabi, United Arab Emirates
4.0 of 5 bubbles
This hotel is located in a good location, calm area. The rooms are so good, very neat an clean. Have a very good parking area, The staff are excellent and very co-operative. They knows the region very well. I recommend this to any one
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Date of stay: December 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SunilCSH, General Manager at City Seasons Al Ain
Responded 3 Dec 2014
Dear Mr.Biji Vargheese First of all we would like to thank you for staying with us. We are very glad to read that you had an enjoyable stay with us. . Please note that your review has been shared with our team members who were very inspired to read your comments also your feedback make us feel that all our efforts to make your stay comfortable and memorable has been rewarded. We look forward to welcome you back. Best Regards Shaji Nair General Manager
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BecksMcmaster asked a question Sept 2016
Greater Manchester, United Kingdom4 contributions4 helpful votes
We have never been too Dubai before is this hotel in a good location X
Answer from Nader A
Al Ain, United Arab Emirates
Dear Sir grating from city seasons hotel al ain our group of hotel have 3 hotel in dubai but this hotel in Al Ain city in AD if you look for dubai hotel we have city seasons hotel dubai and city seasons suites dubai contact number -00971 4 294 2 777 and we have city seasons towers contact number 00974 4 5163 333 thank you
Answer from Nader A
Al Ain, United Arab Emirates
Dear Mr.Sreejith, Greetings from City Seasons Al AIn, Thank you for your message. We pleased to offer you Health Club ( Swimming pool and GYM) membership . For more details about the price and packages kindly contact our Health Club . Phone 037550220. Thank you.
Saeeda wrote a tip Dec 2023
Abu Dhabi, United Arab Emirates217 contributions47 helpful votes
5.0 of 5 bubbles
"Confirm the number of beds and how many can sleep in each room. The family suit is not enough if you have more than 3 kids"
Read full review
ADIYO MOH wrote a tip Apr 2019
2 contributions
5.0 of 5 bubbles
"Room sizes good especially family category ."
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suneel g wrote a tip Aug 2018
Kochi (Cochin), India879 contributions267 helpful votes
5.0 of 5 bubbles
"front rooms are good"
Read full review
Hatimtita wrote a tip Mar 2018
Abu Dhabi, United Arab Emirates1 contribution1 helpful vote
5.0 of 5 bubbles
"Rooms facing the main road is not quite enough for a sleeping time."
Read full review
mhhussain3 wrote a tip Dec 2017
Abu Dhabi, United Arab Emirates1 contribution
4.0 of 5 bubbles
"Side rooms are large, Comfortable and sunny."
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Not the right property for you?
There are more places to choose from in the Al Ain area.
PRICE RANGE
RM 287 - RM 462 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city seasons hotel, al ain hotel al ain
LOCATION
United Arab EmiratesEmirate of Abu DhabiAl Ain
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITY SEASONS AL AIN: UPDATED 2023 Hotel Reviews, Price Comparison and 68 Photos - Tripadvisor

Frequently Asked Questions about City Seasons Al Ain
Which popular attractions are close to City Seasons Al Ain?
Nearby attractions include Qasr al Muwaiji (0.2 km) and Grand Cinemas Bawadi Mall (1.1 km).
What are some of the property amenities at City Seasons Al Ain?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at City Seasons Al Ain?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at City Seasons Al Ain?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at City Seasons Al Ain?
Yes, free parking is available to guests.
What are some restaurants close to City Seasons Al Ain?
Conveniently located restaurants include Indian Curry, Bait Al dhyafa Mandi, and Oktay's Restaurant.
Are there opportunities to exercise at City Seasons Al Ain?
Yes, guests have access to a pool and a fitness centre during their stay.
Does City Seasons Al Ain have airport transportation?
Yes, City Seasons Al Ain offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Seasons Al Ain?
Yes, dry cleaning and laundry service are offered to guests.
Does City Seasons Al Ain offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to City Seasons Al Ain?
Many travellers enjoy visiting Al Jahili Fort (2.6 km), Lilastours (6.1 km), and Bin Helal Fort (4.4 km).
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