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Mercure Hoi An Royal

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Mercure Hoi An Royal
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250 Reviews from our TripAdvisor Community

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Showing 174: English reviews
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Santa Clarita, California
Reviewed 2 days ago NEW

On our recent trip to Hoi An Vietnam we had the pleasure to stay at the Mercure Hoi An Royal. The suits were very spacious the pool area was beautiful. The hotel staff was helpful and polite and kind. A very pleasant stay. Hot water for the tub was a little wanting.

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Helpful?
Thank thibbs1955
Asia
Reviewed 1 week ago via mobile

We stayed here for 4 nights and it was a pleasant one. The receptionist Ms Ha and customer service manager Haan are friendly and an asset to the hotel. Ha gave us good recommendations on where to dine and how to get around. The room is clean, neat and well maintained. In the morning we were awakened by the cock...

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Helpful?
1Thank Dennis T
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Dennis T, We are delighted to read your feedback on tripadvisor. I will make sure sharing your feedback with our front office manager, Ms. Ha and Guest Service manager, Ms.Hang which motivate and improve their work. Morning call by our neighbor remains one of my deep concern, please accept my apologies. Best Regards Masayuki Kobayashi

West Kirby, United Kingdom
Reviewed 2 weeks ago via mobile

The hotel is in a good location, half way between the beach and town. It is about a 20 minute walk from both, but you can borrow well maintained push bikes with lights FOC if you don't fancy walking. They also provide locks. The swimming pool is much nicer than it looks in the photos and on two afternoons we...

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Helpful?
Thank MicD60
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear MicD60, I We are delighted to read your post that you had an excellent stay and enjoyed your visit at our hotel. I is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are also planning to open the roof top bar within this year where you...

Reviewed 2 weeks ago via mobile

We are very much enjoying our stay here. The service and hospitality of the staff is high. We not only meet a hallo and have a nice day all the time but also a truly interest in our plans and if we are having a good time. The hotel is beside from that everything you can wish for, nice and...

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Helpful?
Thank Anna G
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Anna G, We sincerely appreciate you taking the time to post your feedback of your stay with Mercure Hoi An Royal. I am glad to know you have enjoyed your facilities and hospitality. And look forward to welcoming you again. Best Regards Masayuki Kobayashi

Goderich, Canada
Reviewed 2 weeks ago

We arrived here as part of a Gate1 tour. We were immediately helped by friendly Mercure staff (Vouo). Our room on the second floor had a view of the roof of the adjacent building. A/C was on on arrival and worked. A smell from the stink pipe could be detected intermittently. Assistance when requested of the staff was promptly provided....

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Helpful?
Thank Montel056
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Montel056, Thank you for staying at Mercure Hoi An and posting your feedback on tripadvisor. I take a note about your comments of drinks and will discuss with our restaurant manager for improvement. I hope you will stay with us a little longer when you have a chance visiting Hoi An again in near future. Best Regards Masayuki Kobayashi

Reviewed 3 weeks ago

This hotel is the best I have ever stayed in. Their staff was very friendly. They provide such a amazing service. Their food was healthy & delicious. Every time i come, i stay here and suggest my friends and family to also stay here.

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Helpful?
Thank Asger A
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Asger A, It is glad to read your feedback of your stay with Mercure Hoi An Royal and happy to know that you enjoyed your stay with us. Please feel free to contact me when your friends for family have a chance to visit Hoi An. Best Regards Masayuki Kobayashi

Reviewed 3 weeks ago via mobile

Best management ever seen. The place is to much comfortable to live . Room service was very helpful and the talking about room they were very as much clean .. love the hotel.... Best place to live in...

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Helpful?
Thank KapilKumawat
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Kapilkkumawat, Your kind word is more than we deserve. We still have many areas to improve further to welcome you again. Best Regards Masayuki Kobayashi

Melbourne, Australia
Reviewed 3 weeks ago via mobile

Homely hotel and very welcoming staff. Very well priced at all levels. Poolside room upgrade nice to receive, although expected as an Accor gold member. A decent walk to the action, but that's ok. Would return no doubt. What's with the toilet in the shower.....

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Helpful?
Thank CJHLPH
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear CJHLPH, Thank you for taking a time to write a review of Mercure Hoi An Royal on tripadvisor. We are so happy you enjoyed about our hospitality and facilities during your stay. We look forward to welcoming you back very soon. Best Regards Masayuki Kobayashi

Reviewed 3 weeks ago via mobile

This hotel is the most beautiful place and all the staff member are behavior are very good and all the room of. Hotel condition are very good and i am very enjoying in this hotel so i think it is the best hotel

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Helpful?
Thank suneel kumar s
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear kumar s, Thank you for posting your feedback of your stay on tripadvisor. I hope you have enjoyed our hospitality and facilities of hotel. And we will improve further to welcome you again. Best Regards Masayuki Kobayashi

Reviewed 3 weeks ago via mobile

Their service is fantastic. They have a big pool. .They also provided complimentary bikes to guests. and this facilities was very good I was very lucky to stay in this hotel. Will stay again in this hotel when I will visit to Vietnam.

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Helpful?
Thank lauren684783
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear lauren684783, We are glad to know you have enjoyed your stay with Mercure Hoi An Royal. It sounds you enjoyed our charming swimming pool and visiting around the hotel by our complimentary rental bicycle. I personally look forward welcome you again soon. Best Regards Masayuki Kobayashi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Room Service
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located a short drive from Danang International Airport, Mercure Hoi An Royal is ideally located between Hoi An Ancient Town and Cui Dai beach. It is only minutes away from Thu Bon River, the historic Japanese Covered Bridge, and the local markets and tailors of Hoi An. For a truly memorable experience in Central Vietnam, choose between a modern hotel room or a poolside suite and pamper yourself with the most comfortable accommodation in Hoi An. ... more   less 

Additional Information about Mercure Hoi An Royal

Address: 321 Cua Dai Street | Cam Chau, Hoi An 563834, Vietnam (Formerly Hoi An Pacific Hotel & Spa)
Region: Vietnam > Quang Nam Province > Hoi An
Price Range: RM208 - RM359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hoi An Royal 4*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#36 Luxury Hotel in Hoi An
#61 Spa Hotel in Hoi An
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hoi An Royal staff and other travellers.
8 questions
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Brisbane, Australia
Geelong, Australia
Tathra, Australia
7 months ago
Bristol, United Kingdom
over a year ago

See all questions (8)

Questions? Get answers from Mercure Hoi An Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the room from the lobby, the better”
 of 5 bubbles Montel056, 5 Mar 2017 | Read review
“best view, best staff, well furnished room”
 of 5 bubbles , 26 Feb 2017 | Read review
“Rooms are So comfortable to stay!”
 of 5 bubbles rikzb2001, 25 Feb 2017 | Read review
“Peaceful and enjoyable”
 of 5 bubbles rhettkwilson, 11 Jan 2017 | Read review
“Take advantage of the free bikes - in reasonable condition and the town is flat.”
 of 5 bubbles 29OAK, 26 Dec 2016 | Read review
5 of 5