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I am loyal Marriott customer, year after year platinum elite, probably within next 12 months lifetime gold elite. The staff at this establishment simply does not care about guests. They don't care about preferences on your Marriott profile. Basic items like soap are missing from...More
Response from scott g, General Manager at Buffalo Marriott NiagaraResponded 2 weeks ago
Thank you for your feedback regarding your recent stay at the Buffalo Marriott. Clearly, we fell short of any set of minimum expectations and for that I apologize.
As the newly installed General Manager of the property, I can tell you that the...More
This isn’t your standard, off university campus hotel; this is a very nice hotel that happens to be off campus. Staff is great. Exercise room is well equipped. Pool looks nice. The bar/restaurant is good for a beer and a bite.
This hotel has a great location to the university. The campus is so close. Buffalo is 15 min away and the roads are easy to navigate from here. The staff was friendly. It’s a very big hotel with two pools, one inside and one outside....More
Response from scott g, General Manager at Buffalo Marriott NiagaraResponded 5 weeks ago
Thank you for your kind words regarding your recent stay at the Buffalo Niagara Marriott. I thank you for the positive description and appreciate your patronage. with respect to your comments regarding the wait staff, I am most appreciative of your feedback. All comments are...More
Don't be intimidated by the size and location. Although it's an "older" Marriott and quite big, the staff is excellent, down to earth, and takes care of their guests. Had a nice sized room on the 10th floor with a very comfortable bed. Bathroom was...More
Thank Bob J
Response from scott g, General Manager at Buffalo Marriott NiagaraResponded 8 May 2018
Thank you for your kind words regarding your recent stay at the Buffalo Niagara Marriott. We appreciate your business, and strive to provide the greatest sense of hospitality that we can provide. It is through positive feedback such as yours that we stay motivated,...More
We arrived late Friday nightpartly because of issues with the jet bridge at the gate. A quick drive from the airport was needed. I was greeted with a hearty hello and bug smile by the young girl at the desk. She acknowledged and thanked me...More
Thank Shona D
Response from scott g, General Manager at Buffalo Marriott NiagaraResponded 2 May 2018
Thank you for your wonderful comments regarding your recent stay at the Buffalo Niagara Marriott. We pride ourselves and take great satisfaction in providing inspired customer service and your comments suggest that we have staff that gets that!. I can assure you that...More
Response from Nicholas B | Property representative |
My apologies but the lounge is not open on the weekends per Marriott's policy. The lounge does offer all types of beverages, the alcoholic ones are not complimentary but the non are complimentary.