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We were on the way to Niagara Falls and we stayed here for one night. We checked in very late so we had to some person to come over counter and do business with us.
All Extended Stay properties offer you good value, large rooms...More
1 Thank sanju_222323
Response from 00esa, Manager at Extended Stay America - Buffalo - AmherstResponded 2 weeks ago
Thanks for choosing us for your overnight stay. We are glad to read you the spaciousness and kitchenette in your room. That being said, we are sorry for the issues you experienced. We appreciate you bringing this to our attention as the feedback will help...More
The check-in was easy. We stayed from Aug. 26 to Sept.15,2017. First night through the door found fire alarm hanging from the ceiling, screw/bolt from something on the floor, some sort of smell, water dripping all night from 12x11 hole in shower ceiling, VERY NOISEY!...More
Thank Ronni B
Response from 00esa, Manager at Extended Stay America - Buffalo - AmherstResponded 3 weeks ago
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
This place was a dump!
There was a cigarette burn on the sheets, and the towel rack was taken down but they left gaping holes in the wall.
We couldn’t connect to the WiFi and they couldn’t resolve it there. I had to call their...More
Response from 00esa, Manager at Extended Stay America - Buffalo - AmherstResponded 4 weeks ago
It is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We...More
This is where we keep on coming back to stay every time we are in Buffalo NY. The place is good compared to the hotels within it's category. Of course, you can't compare Extended Stay to other high-rise international hotels. It caters to a different...More
Response from 00esa, General Manager at Extended Stay America - Buffalo - AmherstResponded 2 September 2017
Maria, thank you for making us your home away from home. It’s a pleasure knowing you had a great time with us and loved our kitchenette. The associates you mentioned will be thrilled to hear your praises. We hope to have the opportunity of welcoming...More
-Room was not ready for check in
-No towels and no toilet paper in the bathroom
-Dirty toilet bowl
-Rude staff, when we asked for towels, they asked do you need them now? and when we asked for toilet paper, they said we don't have...More
Response from 00esa, General Manager at Extended Stay America - Buffalo - AmherstResponded 21 August 2017
Your compliments and feedback are appreciated. We're sorry for the poor service you received from our staff. We assure you that this is not typical of our service levels and we are taking the appropriate actions to correct the situation. We appreciate your business and...More
US$86 - US$158 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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