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HOTEL MYSTAYS Kanazawa Castle

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10-17 Konohanamachi, Kanazawa 920-0852 Ishikawa Prefecture
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Traveller (185)
Room & Suite (303)
Dining (27)

About

#18 of 134 hotels in Kanazawa
Location
Cleanliness
Service
Value
Only 3 minutes from Kanazawa Station, experience true Japanese hospitality in the heart of the city. Once you see the sunlight shimmering in between the sliding shoji paper doors of your deluxe room, you'll have already fallen in love with our hotel. Be sure to explore the vibrant restaurants and nightlife before experiencing the semi-outdoor bath on the grounds. Once you step in, you'll never want to leave.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Hot bath
Restaurant
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Parking
Wifi
Breakfast buffet
Vending machine
Laundry service
Self-serve laundry
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Room features
Air conditioning
Telephone
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Japanese
408Reviews12Q+A25Room tips
Traveller rating
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Popular mentions
LukeyG wrote a review Jan 2020
Sydney, Australia145 contributions73 helpful votes
Stayed for 3 nights, Two adults and a teenager. Two beds and an extra roll-away bed in our room. Still had plenty of space in the room with our luggage. Bathroom area was fantastic. Five minute walk to Kanazawa Station for Trains and buses. Staff were helpful and spoke some English. Would stay her again.
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Date of stay: October 2019
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Location
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1 Helpful vote
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Response from kanazawacastle, Receptionist at HOTEL MYSTAYS Kanazawa Castle
Responded 29 Jan 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. Thank you for the great review of our hotel! We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. We are also very glad to hear that you liked the room and our public bath. Each room has their own bathroom and we also have a public bath in North Tower. We hope we can serve you again at our hotel in the future. Sincerely, Receptionist
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hellogc wrote a review Jan 2020
Okinawa City, Japan97 contributions4 helpful votes
1. Location is good, close to Kanazawa Station. 2. Breakfast is excellent, and the staff at canteen is very keen and friendly. 3. The WORST reception service EVER! I've travelled to Japan many times and have stayed in many different hotels, from expensive one to low-cost hostel, there was never a reception service worse than that. The Japanese receptionist first gave us a wrong room key because she mistook that we had already checked in. And when we finally got the right one and asked for the breakfast vouchers as we had reserved and paid for that, she told us that our reservation didn't include breakfast. After I showed her the confirmation email, she finally made all these things right. During the whole process, there was no smile on her face, no a single word of "sorry", even we had to spend over 20 minutes or more waiting for our check-in to be done with all these mistakes that she made. Japan is well-known for its quality service and hospitality, what a shame for a hotel service provider to lose her kindness and professionalism to polite and peaceful customers. I will never stay in this hotel again and recommend none of my friends to stay. The two stars are just for the breakfast and canteen staff.
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Date of stay: October 2019
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Response from kanazawacastle, Reception at HOTEL MYSTAYS Kanazawa Castle
Responded 13 Jan 2020
Dear guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. We hope you have enjoyed your trip in Kanazawa city. We are pleased that you liked our breakfast restaurant. We are improving the menus everyday to make our guests more satisfied. However, we apologize for letting you feel cramped because of the our front response was not sincerity. we will train our staff members so that the case like this will not be repeated in the future. It is not possible to undo what had happened, but staff members will try to learn from this. We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel. Thank you for your feedback regarding your stay and my apologies once again. Every staff member at our hotel hopes that you will choose to stay with us again in the future. Sincerely, HOTEL MYSTAYS Kanazawa Castle, Okada
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Lyn S wrote a review Dec 2019
Bangkok, Thailand4 contributions
Hotel Mystays always my choice when visit Japan. This hotel is very close to the bus station and shopping area. Love their pillows and bed, the room also clean and well equipped. The room size was enough for 2 people to move around. I would recommended this hotel for convenience and comfort stay.
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Date of stay: October 2019
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Response from kanazawacastle, Reception at HOTEL MYSTAYS Kanazawa Castle
Responded 13 Jan 2020
Dear guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. Your loyalty is very much appreciated. We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated. We are so glad to hear that you liked the beds and pillows of our hotel. We hope you had a nice sleep. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Kanazawa Castle for your stay. Every staff member at our hotel hopes that you will choose to stay with us again in the future. Sincerely, HOTEL MYSTAYS Kanazawa Castle, Okada
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Gett B wrote a review Dec 2019
Manila, Philippines167 contributions52 helpful votes
My friends and I stayed in a triple room which was pretty spacey for a Japanese room. But we found the decors to be a bit dark and dated. They had the complete amenities, even a public bath! The service was excellent and the proximity to Kanazawa station was only a five-minute walk. I think this a good place to stay because of its location. What I did not like was how I wasn't able to fully enjoy the public bath because of all the rowdy, noisy, and inconsiderate Chinese tourists. They kept hogging up the shower areas and kept changing pools from the one inside to the other. I don't know how the hotel is able to handle such rowdiness.
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Date of stay: February 2019Trip type: Travelled with friends
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Response from kanazawacastle, Reception at HOTEL MYSTAYS Kanazawa Castle
Responded 13 Jan 2020
Dear guest, Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us. We are very grateful for your kind comments. We hope you had a comfortable stay at our hotel. However, we apologize for letting you feel uncomfortable for the public bath. Please be kindly understand that the public bath will be crowded depends on the using time or the season when you travel. But we inform to the guest such as less crowded time of the public bath. Thank you for your kindly understanding. Your comment is deeply appreciated, and considered in order to improve the operation of our hotel. Every staff member at our hotel hopes that you will choose to stay with us again in the future. Sincerely, HOTEL MYSTAYS Kanazawa Castle, Okada
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Nuiguirumi wrote a review Dec 2019
Singapore, Singapore71 contributions23 helpful votes
A very pleasant good value hotel that is within walking distance to the train/bus station. The hotel also provides all the amenities like PJ, cleaning oils, facial wash etc at the lobby. Stayed in a triple room and surprisingly that room is quite spacious compared to some other Jap hotel. Bathroom came with a bathtub or a hotspring style seated shower. The hotel also have both indoor and outdoor onsen.
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Date of stay: November 2019
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Response from kanazawacastle, Reception at HOTEL MYSTAYS Kanazawa Castle
Responded 12 Jan 2020
Dear guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated. And we are very glad you liked the public bath. Our public bath is popular and good for the tourist for taking rest of the trip. Every staff member at our hotel hopes that you will choose to stay with us again in the future. We sincerely hope to welcome you again at our hotel. Sincerely, HOTEL MYSTAYS Kanazawa Castle, Okada
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PRICE RANGE
US$38 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hotel kanazawa
LOCATION
JapanChubuHokurikuIshikawa PrefectureKanazawaKanazawa Station
NUMBER OF ROOMS
195
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Frequently Asked Questions about HOTEL MYSTAYS Kanazawa Castle
Which popular attractions are close to HOTEL MYSTAYS Kanazawa Castle?
Nearby attractions include Kanazawa Station (0.4 km), Tsuzumi Gate (0.3 km), and Kanazawa Hyakubangai Shopping Center (0.4 km).
What are some of the property amenities at HOTEL MYSTAYS Kanazawa Castle?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at HOTEL MYSTAYS Kanazawa Castle?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at HOTEL MYSTAYS Kanazawa Castle?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at HOTEL MYSTAYS Kanazawa Castle?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to HOTEL MYSTAYS Kanazawa Castle?
Conveniently located restaurants include Taiga Noodles, Kanazawa Maimon Sushi, Kanazawa Station, and Mori Mori Sushi Kanazawa Ekimae.
Is HOTEL MYSTAYS Kanazawa Castle located near the city centre?
Yes, it is 0.4 km away from the centre of Kanazawa.
Are any cleaning services offered at HOTEL MYSTAYS Kanazawa Castle?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at HOTEL MYSTAYS Kanazawa Castle?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to HOTEL MYSTAYS Kanazawa Castle?
Many travellers enjoy visiting Nomura Family Samurai House (1.6 km), Oyama Shrine (1.4 km), and Shima (1.4 km).
Is HOTEL MYSTAYS Kanazawa Castle accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.