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#6 of 17 hotels in Otaru
Location
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Value
Finding an ideal luxury hotel in Otaru does not have to be difficult. Welcome to Hotel Neushloss Otaru, a nice option for travellers like you.
While staying at Hotel Neushloss Otaru, visitors can check out Former Nippon Yusen Kaisha Otaru Branch (2.1 mi) and Former Otaru Warehouse (2.6 mi), some of Otaru's top attractions.
As your “home away from home,” the hotel rooms offer air conditioning, a minibar, and a refrigerator, and getting online is easy, with free wifi available.
Guests have access to room service while staying at Hotel Neushloss Otaru. In addition, Hotel Neushloss Otaru offers an on-site restaurant, which will help make your Otaru trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
If you are looking for a good Italian restaurant, you may want to check out Otaru Bine, Barilotto, or Birra Ristorante Gaja Otaru while staying at Hotel Neushloss Otaru.
Should time allow, Otaru Nishin Goten, Otaru Kihinkan, and Shukutsu Panorama Observation Deck are some popular attractions that are within walking distance.
Hotel Neushloss Otaru looks forward to welcoming you on your visit to Otaru.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Ocean View
Location
3-282 Shukutsu, Otaru 047-0047 Hokkaido
Name/address in local language
Hotel Neushloss Otaru
263 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Hotel is old and away from the touristy place, inconvenient to access but it was worth it. The view is fantastic and the onsen in room was perfect for us to rest. Taxi to town cost 2000yen. Breakfast was traditional, rice early in the morning didn't work for us. We got a big room with 2 single bed and a tatami bed was set up as well. Taxi to Mt Tengu cost 3000 yen n took around 20mins.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose this hotel as our first hotel in Hokkaido this trip as we wanted to try something different, a hotel on hillside overlooking the sea and with a German hotel name.
Reception was ok but speaks little English. Food was delicious though both dinner and breakfast with good service overall especially from Sommelier Matsunami-San being friendly and professional.
Room booked was spacious and comfortable but Room decor a bit outdated. Water pressure and temperature was ok except that the Shower needs to be pressed continuously to turn on for water saving. Amenities was average - dispenser by pola and we have in room Onsen.
Free minibar was offered with rose wine and Free shuttle bus to and from Otaru station.
Last, When checkout, the bill was not presented before charging the credit card.
Overall an average hotel with high pricing yet only compensated by the nice Seaview and good food.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I had a good stay at the Neuschloss hotel for our Chinese New Year this year. We stayed for 2 nights. Situated on a cliff, the view from the hotel is stunning, by the cliff overlooking the sea. It's 3 minutes from the Otaru Aquarium, very convenient. For breakfast, they served yummy full Japanese combined with a Western set breakfast! It's a big breakfast. The dinner set was French, which was ok only, but can be improved. Our room came with an onsen. Supper is good and definitely convenient! I must highlight the hotel needs to be updated especially, the furniture, upholstery, walls, lighting, etc. I would say, the only thing that was new in our room is the AC/heater unit on the ceiling. :) All the staff, from Front Desk to dining, are very friendly and helpful. However, they are not well versed in English. It would help if they have basic English communication, especially for tourists like us that don't speak Japanese. Hopefully, improvements will be made soon, as we would love to go back! :)
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Date of stay: January 2023
Value
Location
Service
Room Tip:A room with onsen is the best!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One of the best hotel we've stayed for this Hokkaido trip. It was not at a very convenient location but the hotel provided hourly shuttle bus service with 9 persons capacity, so to take the shuttle bus, have to reserve early. The ocean view from the room and the hot spring bath is enough to cover the inconvenience from the hotel.... Breakfast was good too. Too bad we didn't manage to reserve for the dinner. We'll stay here again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently stayed here three nights and had a brilliant time, the Hotel designed in old fashioned European style with heavy wooden dark furniture but this is part of its charm, views from rooms stunning and onsen bath a must. Staff were brilliant very helpful. I highly recommend this fantastic hotel, i would stay here anytime i visit Otaru.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stunning view, great location - not doubt at all!!! However, the best times of the hotel seem to be over. Interior and exterior are run down and would need some major refurbishment. Service stuff showing the least omotenashi ever experienced in Japan so far, what a pitty.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My 8-year-old son and I stayed here for 4 nights in July. I have mixed feelings about this hotel (by the way, Tripadvisor, the name you have is misspelled. It is Neuschloss, so please correct it).
We chose this hotel because of its location, overlooking the Sea of Japan, which it does and yes, the sea view made staying here worthwhile. Unfortunately, most rooms, including ours, don't have balconies and the living room window doesn't open. I did find that the bathroom window DOES open, which makes the Japanese style big bath extra nice. What a beautiful view and great bath!
Back to the living room window, it had ugly caulking all around, which lowered the look of "good quality" in the room. The beds were "European style" in look, but had the Japanese style thin mattress instead of the big mattress/box spring. Sleeping on the beds was comfortable though.
We chose Otaru as a destination in Hokkaido because of the Sea of Japan location and its noteriety for good sushi. My son likes trains, so we took the sleeper train from Kyoto to Sapporo and the local train from Sapporo to Otaru. From Otaru, we took the hotel's van, which needs to be booked either ahead of time or called from the train station. The van has certain times, so be aware of that. We could have taken a taxi and that's probably the best idea because the hotel's staff speak VERY little English (sadly, we don't speak Japanese).
So, Otaru was a great choice and Hotel Neuschloss Otaru was an okay choice. After the good English spoken at our hotels in Tokyo (Ritz-Carlton) and Kyoto (Yuzuya Ryokan and also, Three Sisters Annex), the language issue was disconcerting. This hotel models itself as "European style" , so it would be a good idea to have more languages spoken/understood here. Stil, there are ways to make oneself understood and we managed. After lots of giggling by the front desk staff when it was realized we didn't speak the same language (I wasn't giggling after a 22 hour train ride), we got to our room.
The view was as promised and hoped for. However, the caulking around the windows should be taken care of to look better. Also, the fact that the window didn't open to the sea air was a disappointment. It's probably due to the sometimes harsh weather? though our weather was near perfect. The bath was beautiful, with the nice big, marble Japanese style soaking bath we wanted. After a couple days, I did discover that the bathroom windows open, so WOW, that was great.
Our room price included breakfast and dinner each night. A travel agent in Tokyo booked it for me, so I'm not sure if there's an option for no dinner. In town are many good sushi restaurants and the hotel's fare was European style, many-course meals. The meals were delicious, but too much food for an 8year-old and with many courses, it took too long for an 8year-old. We noticed there were many romantic couples and on the weekend, quite a few families dining here. That's great for some, but we'd rather eat less and faster. Service was good- the staff tried to please, dealing as best they could with the language barrier.
We chose Japanese style breakfast on the first morning, but after that had the "American style, which was really, European stye ie German/English (think limp meats, cheeses, odd scrambled eggs). I asked for the bacon to be cooked crisper, but don't expect American Style crispy bacon. We got it the first morning after asking for the crisper cooking, but on consequent mornings, still very limp bacon. By the last morning, I was so annoyed to be once again faced with the limp bacon that I really lowered my assessment of this hotel over it. From past experiences in other hotels/cities in Japan (and Europe, actually), once a guest asks for a breakfast food to be done a certain way, the staff "knows" to do it that way during that guest's stay. At Nueschloss, it was always the same tray of food. Hotel staff, please get to "know" your guests and try to please them, yes? I'm not asking for mind-reading, but once it's established I like crispy bacon (for example), please bring me crispy bacon. This did happen in all our previous hotels in Japan, so either we were spoiled or the other hotels had higher service standards? I don't know. Both my son and I are easy-going about food, so I'm not sure why this was such a big issue- maybe because I didn't feel special/valued?
A great thing about the hotel's location was the beautiful hike/hikes to be had just outside the hotel. My child and I walked for hours through a forest, near the sea (great views!), Otaru nature at its best. It was wonderful! We came across other hikers/walkers and some mountain climbers who came another way! Yes, you need to be reasonably fit and careful to do it. There are many ways to slip and tumble WAY DOWN. I highly recommend this hike for kids 8 and over only.
This hotel is not in town, which we liked, but it would not be for some. We went to town by hotel van, taxi and once, the local bus (it was great). We're great walkers, but it's too far to walk to town.
So, I'd stay here again, but I'd know it would be a bit of a chore and not the perfection we had experienced in Tokyo and Kyoto.
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Date of stay: July 2009
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is situated on top of a hill at the side of the ocean, we went there for christmas 2014 and stayed in a room with private onsen - views overlooking the ocean. Because it was winter and lots of snow outside it was extra cozy sitting in the warm bath while looking at the snow storm outside - sort of a Wuthering heights romantic atmosphere. Very romantic, rooms pretty large for japan. Staff very friendly and food delicious.
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Date of stay: December 2015Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
if arrive from otaru station. you can go to itarh terminal for bus to otaru aquarium. the. walk up hill to the hotel. or taxi cost 2000 yen. room have own onsen tub. they also have public bath room. bfast can choose american or japanesse style hotel have spectacular surrounding view. even room window is nice
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Date of stay: January 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel located on top of a hill and can see either sunset/sunrise (depending on the room) from your window. The room itself is small but is very charming; it is not a traditional Japanese architecture but rather European style. There are lots of trees surrounded and can hear birds perching. Each room comes with private onsen, though the water is not natural hotspring water. The hotel claimed that they use "soft water" but I didn't feel the typical soft water texture, but I rather felt it was normal water with some chemical in it (like swimming pool). Therefore, I would not recommend for people who would like to experience natural hotspring water. On the other hand, atmosphere of the bath tub is great; it is big enough for two people soak in easily and view from the onsen is fantastic.
Since the hotel is located away from the main Otaru town, it might be inconvenient for some people to utilize their limited travel time. The hotel offers free shuttle service to Otaru town (either Otaru station or Otaru canal side) from 9am to 6pm with reservation. If you have a rental car, the hotel has free parking spots for the guest. It seems that most guest uses their car to explore Otaru/Hokkaido.
Otaru/Hokkaido is known for great seafood such as Ikura (salmon roe), kani (crab), hotate (scallop), Uni (sea urchin), and more. Many hotels in Hokkaido serves such seafood in breakfast and dinner and it can be their selling point, but this hotel serves traditional Japanese meal style. You can choose either Japanese or Western for breakfast and both are excellent! The owner of the hotel is a French chef so French cuisine is the only option for dinner. I didn't try the dinner but I have heard that the quality of meal is excellent. They also offer in-room service from 8pm to 11pm or so.
What I liked about this hotel was the sincerity of the staff employees. I arrived at the hotel 11pm (2 hours over the original time) but the concierge personnel greeted with warm smile and took care of the check in process very smoothly. When I entered the room, the bath tab was already filled with hot water and was ready to use. It was a wonderful and relieved moment after the long trip.
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Date of stay: July 2016
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Otaru area.
PRICE RANGE
RM 728 - RM 1,057 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoOtaru
NUMBER OF ROOMS
57
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hotel Neushloss Otaru?
Many travellers enjoy visiting Kitaichi Glass 3gokan (5.0 km), The Site of Temiya Line (4.3 km), and Former Mitsui Sumitomo Bank Otaru Branch (4.5 km).
