We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Park Otaru

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Park Otaru
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

679 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 218: English reviews
Start your review of Grand Park Otaru
 Click to rate
Toowoomba, Australia
Reviewed yesterday NEWvia mobile

We stayed at the Grand Park Hotel in Otaru. We had such a good time that we would recommend this hotel for its cleanliness, helpful staff and close proximity to all interesting sites. We found the front desk manager and his staff very friendly and helpful. Teru Omagari San helped organise restaurant visits and gave helpful advice on top spots...

 Report
Helpful?
Thank hipete
Chatsworth, California
Reviewed 4 days ago NEWvia mobile

My husband & I stayed here for one night & we are sorry we didn't stay longer! We did upgrade to a beautiful suite which was spacious & decorated lovely. The staff were very accommodating & helpful. The hotel is easily accessible from the JR station via a 10 minute walkway from the station through a mall, to the hotel....

 Report
Helpful?
1Thank lorrie56
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are glad to hear that you had an enjoyable stay with us. We look forward to welcoming you again soon in the near future.

Winnipeg
Reviewed 4 days ago NEWvia mobile

We booked a non-smoking room but they gave us a smoking room. Yuck! I couldn't breathe even with the window open. I had to take my allergy pill and essential oils and even then had a hard time breathing. The rooms are very nice, clean and overlooking the harbour. It tips attached to a mall and train station. It is...

 Report
Helpful?
Thank WinnipegLaurie
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying with us at Grand Hotel Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are very sorry to hear that we could not provide your preferred room type. Although some of the internet booking sites have options for the guest’s choice...

Reviewed 5 days ago NEWvia mobile

My SO and I staying 2 nights here. The hotel is connected to a mall and the train station which was incredibly convenient. The mall had some good deals too. The rooms were large, much larger and less expensive than would have been in Sapporo which is only a 20 min train ride away. The rooms are not modern but...

 Report
Helpful?
1Thank Sarah G
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Ms. Sarah G Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next...

singapore
Reviewed 6 days ago NEWvia mobile

Wonderful hotel and service. Tad old, but wonderful service staff makes it up. Tried the breakfast buffet which was nice. traditional Japanese with miso and fish selection. Hotel has access to the mall, but it was a tired looking mall. Can get food and access to aeon supermarket which is great. Mall access closed and open at 10am which is...

 Report
Helpful?
1Thank sgmummyof2
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are glad to hear that you had an enjoyable stay with us. As you pointed out, our hotel is connected to the largest shopping mole in Otaru (Wing Bay...

Singapore
Reviewed 6 days ago NEW

Have stayed with the hotel for many times and it is good value and location as usual. But I felt that quality of cafe staff (breakfast time) and breakfast quality were not as good as my last few visits since few years back.

Review collected in partnership with this hotel
 Report
Helpful?
Thank p0iter
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you for staying with us. Also we appreciate your precious comments on the contents and service of our breakfast. We are going to do our best for our customer's satisfaction. We looking forward to serving you again in the future. Thank you. Akinori HATATE Food&Beverages

Singapore, Singapore
Reviewed 1 week ago

Good location to stay if you want to hit the Kiroro ski slopes but do not wish to pay for Sheraton or Tribute rooms. Food choices in Wing Bay mall, that is connected to Grand Otaru, are so much more than what is available in Kiroro. Definitely worth the travel.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank ritaw361
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming...

NZ
Reviewed 2 weeks ago

We stayed at Grand Park Otaru in Feb 2017. I was happy to know that we did not have to walk outside from the train station as the hotel is located inside a shopping centre which is connected to the nearest JR station! We wanted to go to a day ski trip and the hotel staff recommended Kiroro ski resort...

 Report
Helpful?
Thank White2000
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and we are very happy to know that you had an enjoyable time here in Otaru to enjoy skiing as well as staying with us. I also would like to thank you very much for your compliment on our staff member and it is good to know that...

Singapore, Singapore
Reviewed 2 weeks ago

This is my second time staying at Grand Park Otaru Hotel. My soul-mate and I love it so much that we stayed for 5 nights on this trip. The hotel is grand in appearance and the rooms are huge. It is in the same building as that of the shopping arcade and supermarket and that makes buying meals a breeze....

 Report
Helpful?
Thank 282vincent
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. I would also like to thank you very much for your feedback. I could find that you had an enjoyable moment here in Otaru staying with us and it is very nice to know that you like the location of the hotel as well. I have just spoke...

Reviewed 2 weeks ago

This hotel was remarkably cheap and represented excellent value. Great views from the ocean side and a truly splendid breakfast buffet. Downstairs there are shops and restaurants which represent good value if not inclined to eat in the hotel. Friendly obliging staff are always ready to help. Some issues with non smoking rooms...be careful!

 Report
Helpful?
1Thank George C
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru on your previous trip to Japan. We also would like to thank you very much for your feedback. We are very happy to know that you had an enjoyable stay with us. We are wishing that you may have another chance to come back to Otaru in the...

466 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (425)
Viewed
View from Room (53)
Viewed
Room/Suite (60)
Viewed
Dining (20)
Viewed
Hotel & Grounds (30)
Viewed
Bathroom (15)
Viewed
Pool/Beach Area (7)
Viewed
Other (240)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (11)
Viewed
View from Room (10)
Viewed
Room/Suite (11)
Viewed
Other (9)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Otaru hotels
Authent Hotel Otaru
#2 of 21 in Otaru
326 reviews
Hotel Nord Otaru
#4 of 21 in Otaru
280 reviews
Show Prices
Show Prices
Show Prices
Asarigawa Onsen
Otaru Furukawa
Otaru Furukawa
#3 of 21 in Otaru
192 reviews
Hotel Sonia Otaru
#10 of 21 in Otaru
178 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Food & drink at the hotel
Marina Bar & Restaurant
Marina Bar & Restaurant
Cuisines: Italian, Sushi
Terrace Brasserie
Terrace Brasserie
Cuisines: Italian, Chinese
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Complimentary hotel-wide Wi-Fi ... more   less 

Additional Information about Grand Park Otaru

Address: 11-3 Chikko, Otaru 047-0008, Hokkaido
Region: Japan > Hokkaido > Otaru
Price Range: RM269 - RM945 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Otaru 4*
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Priceline, Travelocity, Agoda and Ctrip TA so you can book your Grand Park Otaru reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Park Otaru Hotel Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Otaru Hilton
Grand Park Otaru Hokkaido
Hotel Style:
#2 Family Hotel in Otaru
#3 Romantic Hotel in Otaru
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Park Otaru staff and other travellers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from Grand Park Otaru staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the hills have the most beautiful views”
 of 5 bubbles 282vincent, 15 Mar 2017 | Read review
“Ocean side non smoking”
 of 5 bubbles 202GeorgeC, 13 Mar 2017 | Read review
“Definitely go for the ocean view!”
 of 5 bubbles 410jodih, 13 Mar 2017 | Read review
“Spend an afternoon to shop in the mall next to it. Very complete for souvenir, local products, cosmetics and chocolate.”
 of 5 bubbles juliatK9338NK, 12 Mar 2017 | Read review
“free parking”
 of 5 bubbles EugeniaA662, 6 Mar 2017 | Read review
5 of 5