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Grand Park Otaru

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Grand Park Otaru
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608 Reviews from our TripAdvisor Community

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Showing 175: English reviews
Singapore, Singapore
Reviewed 3 weeks ago

I was given a room with a mountain view and it suits me fine because after the falling snow in the night, the next morning view was beautiful. The room is sizable and the bed is comfortable. All essential amenities are provided for in the room and there is free wifi easily connected. As the hotel is connected to a...

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Helpful?
Thank dorothy800
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We believe that you had an enjoyable trip to Hokkaido and staying with us. As you mentioned that Otaru is the next city of Sapporo and we do have excellent access by JR train. I understand that you have enjoyed the view with beautiful snow so please come...

Melbourne, Australia
Reviewed 4 weeks ago via mobile

My partner and I stayed for a night. We took the train from Sapporo and stopped at otaru chikko station, from there it was a sheltered walk through the shopping mall aeon, so there's heaps of shopping and restaurants to explore. Room was a sizable one with a mountain view, bed was really comfortable and staff were friendly and super...

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Thank 859triciay
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We also would like to thank you very much for your comment and we are very happy to know that you did have a enjoyable stay with us at the hotel as well as stay in the Wing Bay are. I could see that you have stayed at...

Kuala Lumpur, Malaysia
Reviewed 1 November 2016

Hotel is quite far from the main tourist spots in Otaru. There isn't an obvious main entrance and if you're coming back to the hotel late at night, you will need to go through the basement car park to the lobby as access from the mall is closed. The room, while spacious, had a stench of cigarette smoke, especially in...

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Helpful?
Thank SYA1202
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Thank you very much for staying at Grand Park Otaru. We also thank you very much for your valuable comment. As you experienced that the hotel is just next to the biggest shopping mall and we have a very easy access to the JR station as well. Therefore, after closing the mall, you may need to walk outside of building...

Reviewed 23 October 2016 via mobile

Pros: Free wifi as a guest hotel-wide. Convenient underground parking available. The room was spacious and had a separate dressing table with mirror. Good hotel amenities provided also. Concierge staff could speak English and assist when required. We had an ocean view room on level 16 which was nice. The hotel also connected to a shopping complex next door. Cons:...

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Helpful?
2Thank Jenny D
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are very happy to know that you had a enjoyable stay with us. We also would like to apologize for the bad experience upon your arrival. We value your feedback and we do need to make sure that we reserve your room as you requested. We are...

Reviewed 20 October 2016 via mobile

A bit far from Otaru tourists spots (2 train stops). The hotel is in the shopping complex next to the train station so it's not to hard to go anywhere else. The building is old, but the room is clean and spacious. Bed and amenities are up to standard. Breakfast is good with variety of choices. But the best is...

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1Thank Sirilux S
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We also would like to thank you very much for your comment on your stay with us. We are very much looking forward to welcome you again and we all wish that will be in the near future. Best regards,

Minamiuonuma-shi, Niigata, Japan
Reviewed 10 October 2016

Ex Hilton Otaru, sitting just in front of Otaru Marina with beautiful ocean view. Staff are well trained and friendly. The city center is a bit away so if you prefer to stroll around and sniff the people's daily life, you need to take cabs. Location is the only negative factor. Recommended.

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Thank ohmae_J
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We also would like to thank you very much for your comment and it was nice to know that you had an enjoyable trip to Otaru and staying with us. We are very much looking forward to welcome you again here at Grand Park Otaru and we are...

Holland
Reviewed 24 September 2016 via mobile

First of all, the room and facilities of the hotel were quite good. It's located besides the harbour and based on all the positive reviews and pictures I saw on tripadvisor I booked a one night stay for our 9 day Hokkaido journey. A comfortable room with a nice view is a very important part of our trip, because we...

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Thank WendyT01
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, First of all, we would like to thank you very much for staying at Grand Park Otaru on your previous trip to Hokkaido. We also would like to thank you very much for your valuable comment how you felt on our service. On behalf of entire Front Office team, I would like to sincerely apologize you that we...

Singapore, Singapore
Reviewed 19 September 2016

You've just got to take that train from Sapporo to capture the scenic sea/ bay view. Its really exhilirating sight and as we were travelling in winter the sea was tumultous . Grand Park itself is conveniently located adjoining a shopping mall . We ran out of yen and of all places , only at the Post Office were we...

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Thank JIAKJIAK
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Thank you very much for staying at Grand park Otaru. We also would like to thank you very much for your valuable comment. It is very nice to know that you had an enjoyable time here in Hokkaido as well as staying at our hotel. Its seems to be you that you went to Otaru Canal Area by foot to...

SG
Reviewed 12 September 2016

Check in was smooth, staff spoke decent english. The connecting shopping mall is a bit of a ghost town but we did manage some shopping at the Aeon and Honeys store. We booked two nonsmoking rooms which were honored without fuss. The rooms are very average although of a good size, with typical firm Japanese beds. Bathrooms are dated; the...

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Thank starsong
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. It is nice to hear that you had enjoyed the stay at the new part of the Otaru city to enjoy shopping while you had stayed with us. The hotel is located the biggest shopping mole here at Otaru. The hotel building is located at the center of...

Bangkok, Thailand
Reviewed 27 August 2016 via mobile

Hands down the best hotel in otaru. Stayed in a beautiful bay view room overlooking the otaru bay . A must try is the weekend desert buffet. Excellent service and english speaking concierge whi can help you plan your trip. Also connected to the main mall at otaru chikko station.

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Thank TejveerSingh
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. I also would like to thank you very much for your valuable compliments comment on our hotel. As you have enjoyed and experienced that our hotel is located in front of Ocean to relax and enjoy the beautiful bay view. We are very much looking forward to welcome...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Marina Bar & Restaurant
Marina Bar & Restaurant
Cuisines: Italian, Sushi
Terrace Brasserie
Terrace Brasserie
Cuisines: Italian, Chinese
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Complimentary hotel-wide Wi-Fi ... more   less 

Additional Information about Grand Park Otaru

Address: 11-3 Chikko, Otaru 047-0008, Hokkaido
Region: Japan > Hokkaido > Otaru
Price Range: RM244 - RM2,593 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Otaru 4*
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, Orbitz, JAPANiCAN, Agoda, Travelocity, Odigeo, DerbySoft Ltd Shanghai HQ Supplier Direct and Rakuten so you can book your Grand Park Otaru reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Park Otaru Hotel Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Otaru Hilton
Grand Park Otaru Hokkaido
Hotel Style:
#2 Family Hotel in Otaru
#3 Romantic Hotel in Otaru
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Otaru staff and other travellers.
9 questions
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Questions? Get answers from Grand Park Otaru staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms in higher level would be recommended.”
  • View from 17th floor.
 of 5 bubbles ohmae_J, 9 Oct 2016 | Read review
“Ask for a seaview room! Waking up, opening your windows and seeing nothing but blue ocean is a wonderful thing.”
 of 5 bubbles 729laurensv, 11 Aug 2016 | Read review
“Harbor view is beautiful”
 of 5 bubbles travelingron, 7 Aug 2016 | Read review
“Choose a harbor view room if you can!”
 of 5 bubbles 458ethell, 27 Jul 2016 | Read review
“Book early for the Bay and mountain view rooms”
  • Bay view room
  • Mountain view room
 of 5 bubbles 821adriany, 25 Jul 2016 | Read review
5 of 5
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