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ANA Crowne Plaza Hotel Narita

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ANA Crowne Plaza Hotel Narita
ANA Crowne Plaza Hotel Narita
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799 Reviews from our TripAdvisor Community

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Showing 387: English reviews
australia
Reviewed 12 February 2017 via mobile

Stayed here for one night after our flight from cairns. We waited about 20 minutes for the bus to come outside terminal 2 bus stop 25 I think it was. The bus has to stop at another hotel on the way.. which took about 15 minutes to get to ours. Had two rooms they were spacious and had everything in...

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Helpful?
2Thank Sarah D
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Sarah D, Thank you for taking some time in sharing your feedback to us. We are very happy to know that we were able to make your short layover worthwhile. As we are dedicated to provide quality hotel service and experience to our esteemed guests, rest assured that we are continuously improving our services to better cater to your...

Auckland, New Zealand
Reviewed 6 February 2017 via mobile

After traveling for nearly 18 hours door to door arriving at 11am... I was told I would need to pay to get into my room because it was before 3 pm... ( it wasn't because it wasn't ready for me) not a nice greeting to welcome you on arrival when you're very tired and just want to lie down! I...

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Helpful?
Thank andreastagg
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear andreastagg, Thank you for taking some time in sharing your candid feedback to us. Please accept our sincerest apologies for not being able to meet expectations during your recent stay with us. We take our guests' comments very seriously and as we are dedicated to providing quality hotel service and experience to our esteemed guests, rest assured that all...

Sao Paulo
Reviewed 29 January 2017 via mobile

I had stayed at this hotel before - in 1988, and one thing has not changed : No free Wi-Fi in your room. You'll have to pay ( unless you're a member of the ANA mileage club). There is however, free WiFi in the lobby ( where the cold creeps in through the frequently opening doors ). Everything in our...

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Helpful?
3Thank AhasverSaoPaulo
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear AhasverSaoPaulo, Thank you for choosing to stay again at ANA Crowne Plaza Narita. We appreciate your candid feedback as it helps us to further improve our services. As we are dedicated to provide quality hotel service and experience to our esteemed guests, rest assured that we are continuously improving our products and services to better cater to your needs....

Colorado Springs, Colorado
Reviewed 27 January 2017

I really like this hotel, especially for a quick overnight near Narita Int'l Airport. It's close (a free, 15-minute hotel-airport shuttle ride), relatively cheap (I snagged a room for $57), has a good restaurant and convenience store on the lobby level), has a fitness room and footbal-soccer pitch), comfortable rooms, beds, chairs, desk, big screen TV with a special "foreign...

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Helpful?
1Thank craigkordic
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear craigkordic, Thank you for choosing to stay at ANA Crowne Plaza Narita and for sharing your wonderful experience to us. We are very happy to know that our staff and services were able to accommodate your every need during your recent stay with us. We are looking forward to welcoming you again on your next visit to Narita, whether...

Lichfield, UK
Reviewed 22 January 2017 via mobile

Flying out early so booked this hotel, as always in Japan the staff were very polite and helpful. Rooms were a little dated but clean and offered all the amenities, didn't use the restaurants for dinner but did have bar meal on the top floor, washed down with a few beers very good, no hassle from anyone. Breakfast was buffet...

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Helpful?
1Thank JohnLichfield_UK
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear JohnLichfield_UK, Thank you for taking some time in sharing your feedback to us. We are happy to know that we were able to attend to your needs during your recent stay with us. Rest assured that we are continuously improving our services to better cater to your needs. We are looking forward to welcoming you again on your next...

Kawasaki, Japan
Reviewed 21 January 2017

Very spacious room. The 'pillow menu' was an interesting touch (with several pillows to choose from and an explanation for each one), though I couldn't quite figure out which one was which... But I must have picked the right one, as my sleep was very sound indeed! Good choice for breakfast and nice and light atmosphere in the breakfast room....

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1Thank RWietlisbach
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear RWietlisbach, Thank you for staying at ANA Crowne Plaza Narita and for sharing your feedback to us. We are happy to receive such positive feedback and know that you had a very pleasant stay with us. Please know that your comments and suggestions are very important to us and use it to further improve our products and services to...

Manteca, California
Reviewed 15 January 2017

Well it's an airport hotel and usually that means operating it until everything is worn out or obsolete. ANA Crown Plaza isn't quite there yet, but let's hope there is an upgrade plan in the works. Actually my room was fine, just very dated, everything has the look of having been installed when Narita airport was opened and then just...

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1Thank jondf
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear jondf, Thank you for taking some time in sharing your candid feedback to us. We are happy to know that we were able to attend to your needs during your recent stay with us. As we are dedicated to provide quality service and hotel experience to our esteemed guests, rest assured that we are continuously improving our products and...

Mexico, New York
Reviewed 3 January 2017

ANA Crowne Plaza We enjoyed our stay at the ANA Crowne Plaza after a long 14-hour flight . The transition from the airport to the hotel was seamless and free. After getting our luggage we went to pickup area 16 to wait for our shuttle bus. The bus arrived right on time, the driver, wearing white gloves quickly stowed our...

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Helpful?
1Thank sanscott
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear sanscott, Thank you for being one of our esteemed IHG Rewards members and for leaving us a great 5-star review. We are very happy to know that we were able to provide everything you need and make your stay with us worthwhile. As we are dedicated to provide quality service to our guests, we assure you that we are...

Reviewed 30 December 2016

This is a great hotel if you want to stay close to the airport in Tokyo and don't want to take the long (90 mins) ride in and out of Tokyo. The hotel rooms are comfortable and they have a great Teppanyaki (140 $ per pax) restaurant on the level 17. The restaurant is pricey and pls book in advance...

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1Thank Kishore M
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Kishore M. Thank you for taking some time in sharing your feedback with us. We are happy to know that we were able to make your stay with us worthwhile. As we are dedicated to provide quality hotel service to our esteemed guests, rest assured that we are continuously improving our products and services to better cater to your...

Hong Kong, China
Reviewed 28 December 2016

I am so disappointed that I booked this hotel as my early flight for departure from Narita Airport and I need a place to stay before departure. The hotel staff speak English very poor and not polite. The room is old & dark, not tidy and bathtub is too slippery. The hotel shuttle bus enabled me to go to the...

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1Thank garrisonlau
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear garrisonlau, Thank you for taking the time to share your candid review. We apologize that you had to experience these during your recent stay with us. We appreciate your comments and rest assured that we will share these with our team so that we can continue to improve our products and services to better cater to your needs. We...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 

Additional Information about ANA Crowne Plaza Hotel Narita

Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Region: Japan > Kanto > Chiba Prefecture > Narita
Price Range: RM270 - RM767 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 396
Reservation Options:
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from ANA Crowne Plaza Hotel Narita staff and other travellers.
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Questions? Get answers from ANA Crowne Plaza Hotel Narita staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing the airport.”
 of 5 bubbles mhstewy, 16 Mar 2017 | Read review
“Great value. Be sure to request room not next to a family to avoid crying babies.”
 of 5 bubbles Neynon, 18 Feb 2017 | Read review
“There are no bad ones. I was concerned about facing the airport... Don't be.”
 of 5 bubbles SFRadio-Engineer, 14 Dec 2016 | Read review
“enroll hotel member for FREE internet.”
 of 5 bubbles ambambamb, 27 Nov 2016 | Read review
“Stayed in room 1611, on airport side, heard a few planes taking off but didn't bother us.”
 of 5 bubbles MVE51, 21 Nov 2016 | Read review
5 of 5