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Okura Frontier Hotel Ebina

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86 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Province of Buenos Aires, Argentina
1 review
Reviewed 5 days ago NEW

Recepcionist do not speak English (unbelievable) Bad Internet connection. Restaurant at midday --> 1 full and the other closed. TV Only has Japanese channels Breackfast good. Good Bed & room. Please, improve services.

Helpful?
Thank gwynen
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Thank you for your beneficial opinion about our hotel, but we apologize for the inconvenience. We regret that we provided you with poor service, and we should have trained to speak English for our staff more. About TV program, as we have BBC World News, you can watch it. If you have a chance to stay with us, please try... More 

Okinawa Prefecture, Japan
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2016 via mobile

Good business hotel with Japanese style rooms. The roots were clean but aged in suffered damage in different areas, in the corners. Also, the air conditioning does not function at full capacity all year round, it seems. Controls are very simple, But do not actually turn down the temperature. Breakfast is a bit late starting, 0700, but good quality. The... More 

Helpful?
Thank j_w_a_traveller
Okura-Ebina-TA, Front clerk at Okura Frontier Hotel Ebina, responded to this review

Thanks for your comment. We are sorry that you felt our hotel is inconvenient in some points. There is plenty room for improvement in our hotel. As you mentioned, the fitness center is actually not located in the hotel, you need to walk a bit from the hotel. This may confuse our guests in some way.Probably we need to make... More 

Nishinomiya, Japan
Level Contributor
315 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 20 October 2014

We stayed here for a couple of nights. Can't complain about the place. It is a cheap business hotel. Walls are not as soundproof as we hoped but what can you expect in a working town like Ebina? Close to an AEON department complex as well as an Yamada Electronics store. It is pretty centrally located in Ebina city. Be... More 

Helpful?
1 Thank CanuckJames
Quebec City, Canada
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 29 September 2014

First impressions were good.Check-in was fast, Room not a bad size and bathroom clean with a lot of hot water. Free wifi. No iron just a pant presser(does anyone use them?). Charge for water and instant coffee. Rooms not very soundproof. Room smelled of smoke as someone was smoking in the stairwells and hallway. Changed my room with ease.Front desk... More 

Helpful?
Thank Mailmanwill
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear Sir, Thank you very much for letting us know this matter, and we all appreciate your patience. We apologize for making you feel uncomfortable. We would make every effort to improve our service, and hope to stay with us again. Best regards, Yuko Hoshino Okura Frontier Hotel Ebina More 

Pensacola, Florida
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 June 2014

While visiting our daughter at Atsugi NAF we were space available at the Navy odge-we got bumped and needed a close by, comfortable and convenient hotel for a few nights. The Okura Frontier was exactly what we wanted. It is about a 15 minute drive from the base and within walking distance of a large mall with many good places... More 

Helpful?
2 Thank Dayre2013
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Thank you very much for your comments. We are very pleased that you had a comfortable stay. We hope that you'll come back Japan and stay with us again. Best regards, Okura Frontier Hotel Ebina Front office manager Kenji Umeyama More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2014 via mobile

I stayed here for 2 nights before checking out to Tokyo. My first impression of the lobby and the room is that it's super clean. The room is small but comfy enough and has all the necessities. This would look like the size of a budget hotel in Singapore but the cleanliness of a 5-star hotel. The hotel is within... More 

Helpful?
2 Thank Emi H
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear guest. Thank you very much for staying with us and giving us message. We are glad you hear that you enjoyed our hotel. Did you see the cherry blossom here? Did you try liquor that one drinks at a pub and Ramen Noodle Soup? If you have a chance to stay. We love to tell you. We will do... More 

Jacksonville
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 March 2014 via mobile

Stayed here 10 days, this hotel is western style within 10 minutes of the train station. The station area has many food and shopping which is wonderful. Hotel meals are pricey but you can walk to eat at a number of places, including 24-hour Denny's on the corner. 7-11 next to Denny's sells fresh coffee. Staff at the hotel is... More 

Helpful?
1 Thank bmickmac
Okura-Ebina-TA, お客様担当マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear guest. Thank you very much for staying with us and giving us message. We are glad you hear that you enjoyed your stay. We will do our best always for you. We hope to seeing you again. Sincerely yours. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2013

Excellent service, location and hotel restaurants! Especially Mrs Makiko Murakami who helped with all the english translations, Ms. Yoshiko Kaijo, and the very charming sommelier Mr.Keisuke Narumi and his assistant Mr.Yuta Shimabukuro!

Helpful?
1 Thank SulleyLucas
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Thank you very much for your comment. We are very pleased to know that you enjoyed your stay at our hotel. We hope to see you soon and look forward to serving you again. More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 May 2013 via mobile

Stayed for 9 days with family. Good clean well run hotel. The best in the area. Breakfast was a little pricey but that is common in hotels. Good gym that you can use and in a great location. The cleanliness was first class and we will stay there again when visting our family. Hotel bar is also a little expensive... More 

Helpful?
1 Thank Matvyev
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear Guest. Thank you for staying with us. Did you have a good time in Japan with your family? We are glad you hear that you enjoyed our hotel. We will do our best always and We looking forward to seeing you again. Sincerely yours. More 

Olympia, Washington
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 March 2013

I knew about this hotel from working in Japan near Ebina. A person who had worked there told me about it. A hotel in this area with a reasonably sized room for less than $200 a night is not common around Tokyo/Yokohama. The hotel is extremely clean has an excellent restaurant with a breakfast buffet. The Vina Walk mall is... More 

Helpful?
1 Thank GaryRW_01
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear Guest Thank you very much for staying with us. We are glad to hear that you had a great time in Japan and enjoyed our hotel. We feel sorry about you credit card. We have BBC news program that is only you can watch in our hotel. If you have a chance to stay. Please ask to front desk.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms

Additional Information about Okura Frontier Hotel Ebina

Address: 2-9-50 Chuo, Ebina 243-0432, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ebina
Price Range: RM280 - RM725 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Okura Frontier Hotel Ebina 3.5*
Number of rooms: 74
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?
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