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Arrived late in Hotel (1 am), check in was perfect, room clean, unfortunately missed to request no smoking room. Hotel staff very good, speaking correct English. This time not used breakfast, cleaning is correct, tv only in Japanese :(More
Response from Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel EbinaResponded 4 weeks ago
Thank you very much for choosing Okura Frontier hotel Ebina and giving us your valuable feedback.
We all appreciate you about compliments you gave us, and glad to hear that you seemed to enjoy your staying here.
We are sorry to hear that you stayed...More
The Okura Frontier hotel is an older hotel. The rooms are OK but many of them are smoking. They offer special breakfast but I didn't find any of it special at all. It is a close walk to the Vina Walk shopping and restaurant area....More
Response from Okura-Ebina-TA, Front desk at Okura Frontier Hotel EbinaResponded 29 October 2017
Thank you for choosing Okura Frontier Hotel Ebina.
We are sorry to hear that we couldn’t meet your expectations.
We have smoking rooms, but most of our rooms are non-smoking rooms.
It's been over two decades since we started running business here in Ebina, so...More
Room, hallway, all facilities are Very neat and clean. All staffs speak English very well, parking lot staffs were well trained and polite. Around hotel, there are many restaurant, convenience stores, big shopping malls, movie theaters, grocery stores, kids entertainment places (indoor park). Great location...More
This is now the third time we have stayed here.
Amenities, location and cleanliness are excellent
Hotel food is expensive but there is so much choice in Ebina that it's a bit of a waste not to experience. Ebina is becoming an excellent vibrant city...More
Response from Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel EbinaResponded 30 December 2016
Thank you very much for your comment, and we are really glad you liked our hotel
and stayed together with us more than 3 times already.
Yes, Ebina city, where our hotel is located, is not so big as other cities like Yokohama or Tokyo,...More
Recepcionist do not speak English (unbelievable)
Bad Internet connection.
Restaurant at midday --> 1 full and the other closed.
TV Only has Japanese channels
Good Bed & room.
Please, improve services.More
Response from Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel EbinaResponded 1 December 2016
Thank you for your beneficial opinion about our hotel, but we apologize for the inconvenience.
We regret that we provided you with poor service, and we should have trained to
speak English for our staff more.
About TV program, as we have BBC World News,...More
US$63 - US$150 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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