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Traveller (405)
Room & Suite (250)
Dining (42)
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Overview
  • Excellent29%
  • Very good52%
  • Average12%
  • Poor3%
  • Terrible4%
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Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
Suites
3 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (523)
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All reviewsbuffet dinnershuttle buswestern japanese roomhakone yumoto stationdays tripfoot massageindoor tubdifferent colorsrelaxing hotelreasonable sizebooked a twin roomexcellent onsentempuralarge hotelnon japanese speakersjapanese onsenprivate onsen
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1 - 5 of 104 reviews
Reviewed 2 days ago

This is a great place to experience the Japanese onsen/hot baths. Fully Japanese in character, shoes off at the entrance door, a large hotel with western style rooms (which we had) and Japanese style rooms (which we did not see). Wonderful hot pools on the...More

Thank Charles M
Reviewed 17 April 2018

First of all, you have to remove your socks once you enter the hotel main entrance. Keep your shoes in a shoe locker and practically walk throughout the hotel in your socks, or barefooted. The hotel will provide a pair of socks for all guests...More

4  Thank welfordess
Reviewed 3 April 2018

This rather large hotel was a treat. Superb setting and a fantastic Japanese style room that had a private outdoor bath and overlooked the waterfalls in the hotel park. Friendly and efficient staff. Large buffet dinner and breakfast with an endless variety of offerings, but...More

Thank Doug B
Reviewed 3 April 2018 via mobile

For me, second only to Hyatt Hakone which doesn’t have an outdoor onsen. Very clean rooms, excellent customer service, amazing onsen, it was a treat to stay here. My only gripe is the food, which was just so-so for Japan, but it’s a very high...More

Thank Jo P
Reviewed 1 April 2018

This large hotel seems quite isolated in a peaceful valley. It offers a wide range of facilities and a range a rooms. The ‘economy class’ room we had was compact but very comfortable with an excellent view of waterfalls. The breakfast range was absolutely huge....More

Thank Graham J
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Shuttle Bus Service
Concierge
Banquet Room
Multilingual Staff
Meeting Rooms
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Hot Tub
Spa
Details
Price range
US$144 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Hakone-machi
#10 Spa Hotel in Hakone-machi
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Suites
Details
Price range
US$144 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Hakone-machi
#10 Spa Hotel in Hakone-machi
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Suites
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Traveller (405)
Room & Suite (250)
Dining (42)
Amenities (72)
Questions & Answers
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Siu Man N
21 February 2018|
AnswerShow all 4 answers
Response from Jo M | Reviewed this property |
The Japanese style private baths comes in various shapes and styles. You can reserve them by the hour. They come with an adjacent Japanese style room where you can change and relax. The fee is reasonable and it allows you to... More
1
Vote
Cynthia L
10 September 2017|
Answer
Response from pinyohiso | Reviewed this property |
There is only a latrine in your room. You have to use a public bath for taking a shower.
1
Vote
Room Tips
"4th floor has massage rooms; 5th floor has free drink stand (coffee, tea, water)."
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"We had a room overlooking the waterfalls which was great, but you definitely paid a premium for it."
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"Rooms at the front were quiet, a large waterfall at the back could be noisy."
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"Try a Japanese bed for a night, you'll never forget :)"
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