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Yokohama Bay Sheraton Hotel and Towers

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Yokohama Bay Sheraton Hotel and Towers
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819 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Singapore, Singapore
Reviewed 1 week ago

On top of the good location where you can buy things at Takashima-ya department store in Yokohama station complex, they have a good restaurant and a good fitness gym with a indoor swimming pool. recommend to stay for those who is keen for fitness.

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Helpful?
Thank masanorik44
Sarasota, Florida
Reviewed 3 weeks ago

Stayed here many times, I love the location right outside Yokohama Station and the fact that it is surrounded by thing to do, great shopping and endless good places to eat. The lobby and public areas of this hotel are superb and equal to its luxury status. The service anywhere in this hotel is excellent and the buffet breakfast is...

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Helpful?
Thank kahoru w
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your comments regarding to your stay with us. We are glad to hear that you said our service in the hotel was excellent! Regarding to the comment about rooms, we've just started rooms renovation project and the Sheraton Club rooms on new executive floor will be scheduled to grand open in April. We look forward to welcoming...

Washington, United Kingdom
Reviewed 3 weeks ago

The Sheraton Bay is 1 hour 20 minutes from Narita airport on the Narita Express Line, and the hotel is literally opposite the Yokohama Station west exit. Great location for shops, bars and restaurants. The reception process was very quick, staff are very professional and ensure all needs are accommodated, such as providing conversion plug as mine were delayed with...

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Helpful?
Thank Vilgax
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers. It was a pleasure having you with us! Thank you for your feedback and comments regarding your recent stay with us. We are glad to hear that you had an overall great stay! We look forward to welcoming you back to our hotel in the future!

Reviewed 4 weeks ago

Just across the road from Yokohama train station. Furnished old but neat and clean. Staffs are very kind with full of quality restaurant. Wifi is perfect.Highly recommended only if you get reasonable price.

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Helpful?
Thank minariboy
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review. We are so happy to hear that you enjoyed every aspect of the hotel. The hotel will start renovations in January and new "Sheraton club" rooms will be scheduled to open on April 1st, 2017. We look forward to welcoming you back again!

Zurich, Switzerland
Reviewed 16 December 2016 via mobile

The hotel is very outdated. It feels like going back to the 80s. Lounge for preferred SPG guests is just horrible. No choice. Bad service. Laundry service expensive, no compensation and no excuse for destroyed shirts after 2 weeks stay. The best in the hotel is the breakfast.

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Helpful?
1Thank business9494
YokohamaBaySheraton, フロント オフィス マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We appreciate your bringing this issue to our attention. We will make every effort to prevent this kind of mistake by sharing the matter with the house keeping staff. And also, our appreciations for sharing your opinions about the Lounge on the 26th floor. The hotel is planning to have a renovation next year, therefore we hope that we can...

Waterdown, Ontario, Canada
Reviewed 15 December 2016

We were attending a conference in Yokohama in September. As a result, we started out with rooms that were "out of the conference block". Nice room - small but comfortable on a non-smoking floor." Next, we enter into our "block room" bookings for the conference. Smoking floor in the smallest room in the corner of the floor we have ever...

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Helpful?
2Thank Douglas G
YokohamaBaySheraton, フロント オフィス マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing to stay at Yokohama Bay Sheraton Hotel & Towers. First of all, we sincerely apologize for the unpleasant service you received at our hotel. Even though we knew you requested us about feather free and non-smoking, we were an omission by error that it should have been in your next room reservation. We have registered your...

Reviewed 10 December 2016

The Yokohama Bay Sheraton Hotel is a perfectly located hotel almost on top of Yokohama Train Station and a 10 minute walk through the train station from YCAT Limousine Bus to Narita Airport (Single trip Yen 3600) The hotel is a very formal Japanese hotel with large rooms (especially from a japanese point of view). Restaurants are with impeccable service...

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Helpful?
Thank Bram C
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your comments regarding to your recent stay with us. We are glad to hear that you enjoyed our convenient location and restaurants in the hotel. We’ll share your positive comment with our team so that they will be happy, too. Thank you again and we look forward to welcoming you back in the future!

tokyo
Reviewed 29 November 2016

My partner and I had a pleasant stay here. There is a historic Chinese restaurant district in Yokohama worth visiting, but you need not go that far in this town, said to be the bedroom of Tokyo, because the Chinese Restaurant Sai-Ryu is in the hotel for you.

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Helpful?
Thank warren D
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review your experience. We are so happy to hear that you enjoyed your stay with us. Our Chinese restaurant "Rai-Ryu" offers contemporary Chinese cuisine. We hope you enjoyed "Rai-Ryu". We look forward to welcoming you back in the future!

Bangkok, Thailand
Reviewed 24 November 2016 via mobile

Last time I stayed at Yokohama Bay Sheraton was back in 2012. After reading recent reviews about this old and tired property, I didn't have high expectation returning to this Sheraton. Our family always choose to stay here because of its amazing location, close to everything you need, shopping, restaurants, train station, etc. Basement floor is linked with the underground...

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Helpful?
Thank Dispong
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for nice comments regarding to your recent stay with us. We are glad to hear that you had an overall great stay! As you wrote, "Sheraton Club" will be scheduled to grand open on April 2017. Thank you again for your feedback! We look forward to welcoming you back in the future!

south shields
Reviewed 24 November 2016 via mobile

Just to have a whiny! In lobby of Sheraton and had been asked to leave the seating area unless I buy a £10 cup of coffee! No alternative seat so I am now sat on the stairs....add this to the earthquake, tsunami & the snow.....you can stick Japan up......

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Helpful?
Thank flipflop421
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Please allow me this opportunity to extend our sincere apologies for the inconveniences and disappointments you experienced while at our property. It is our goal to provide a wonderful experience for all our valued guests, and I am truly sorry to learn that we did not accomplish this with you. We’ll share your concerns with related departments so that we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range: RM605 - RM1,437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#5 Luxury Hotel in Yokohama
#9 Business Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#12 Family Hotel in Yokohama
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Questions & Answers

Here's what travellers have asked, with answers from Yokohama Bay Sheraton Hotel and Towers staff and other travellers.
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Questions? Get answers from Yokohama Bay Sheraton Hotel and Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have best views”
 of 5 bubbles KAHORUW, 31 Dec 2016 | Read review
“Quieter Floors will be higher (away from Train Noises)”
 of 5 bubbles LHOVancouver, 23 Nov 2016 | Read review
“Higher the better”
 of 5 bubbles Amit_on_highways, 3 Nov 2016 | Read review
“For me always a high floor (watch out for Godzilla and tsunami's!)”
 of 5 bubbles 693JohnB, 1 Nov 2016 | Read review
“If you have SPG status you can take advantage of the lounge on the 26th floor.”
 of 5 bubbles jons1133, 25 Sep 2016 | Read review
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