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Okunoin Hotel Tokugawa

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127 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Christchurch, New Zealand
Reviewed 24 May 2016 via mobile

A group of 5 of us stayed here over 4 days and it was the most welcoming place. Our lack of Japanese was not a major inconvenience as hotel descriptions and menus were available in English although a little more Japanese would have been helpful. The staff picked us up and dropped us off each day, we would call them...

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Helpful?
1Thank Rachel C
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I am delighted that you enjoyed such a fantastic experience Japanese Rykan. We truly pride ourselves on our hospitality and personalised service, and so it is brilliant to see that we exceeded your expectations. "Onsen" the one of the Japanese...

Zurich, Switzerland
Reviewed 19 May 2016

Stayed here for 1 night in May 2016. Arriving by train in the morning, we had to get to the hotel by taxi as their shuttle wasn't running yet (it did work perfectly in the afrternoon though, when we asked to be picked up from town). Warm welcome by the staff. Our room was on the second floor, very spacious...

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1Thank Kloddz
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Thank you for taking the time to review your recent stay with us at Okunoin Hotel Tokugawa. We are very happy and proud that you liked the hotel, Japanese dinner. Japanese style dinner(kaiseki) is one of the reason for the appeal to stay at Japanese-Ryokan. I'm very pleased to hear that. about pick-up service , I apologize for the inconvenience,...

Bangkok, Thailand
Reviewed 21 April 2016

Warm welcome... All staff take care us like a boss. Extraordinary place... like another world Japaneses Atmosphere...Ryokan Onsen Yukata Garden Delicious JP style Dinner/Breakfast Best place to relax...Quite...extremely full with energy

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2Thank Silentnight4148
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. It is quite an honour to read that you felt your stay was remarkable, and I do hope that I can welcome you back personally upon your next stay with us at Okunoin Hotel Tokugawa. I really hope that we...

Philadelphia
Reviewed 15 April 2016

We needed local help to get a room, and the clientele was almost all Asian. It is "out" of Nikko, but a shuttle will pick you up at train station and can drop you off at the sites (on a schedule!). We sprang for a room with a hot-tub on the balcony and it was magic. My husband used it...

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Helpful?
Thank Ana-Maria Z
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Thank you for your stay with us and taking time to give us your comments about your stay on TripAdvisor. "Onsen" the one of the Japanese culture in Japanese Ryokan. In addition because you had you enjoying the "Onsen" is a traditional Japanese culture, I am happy. We very much appreciate your comments regarding your stay at the Okunoin Hotel...

Santa Rosa, California
Reviewed 15 April 2016 via mobile

We were picked up by shuttle at the train station. From the moment of arrival we were given a very warm welcome and the vibe continued throughout our stay. The staff are all very friendly and care about our comfort. The room is beautiful in the simplicity yet comfort. The bed is made up by staff while we are having...

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2Thank Morcella
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

So happy that you enjoyed your visit, and thank you for taking the time to let us know. We are very happy and proud that you liked the hotel, our hospitality, Japanese food, room environment. We take great pride in offering our guests memorable experiences complete, and I'm so proud to hear that we did just that. Your comments are...

Reviewed 1 April 2016 via mobile

Based on rave reviews from friend and strangers, I booked two nights 2.5 months ahead. The room, the facilities and service did not disappoint as we enjoyed the spacious room after returning from long walks in search of heritage site. I have stayed at various onsen hotels and this one impressed me the most with the convenient shuttle pick up....

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Thank Wendy L
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Dear. Wendy-san Thank you so much for such a great review and I am delighted that you enjoyed your stay with us. I am delighted that you enjoyed such a fantastic experience Japanese Rykan. We truly pride ourselves on our hospitality and personalised service, and so it is brilliant to see that we exceeded your expectations. I really hope that...

State College, Pennsylvania
Reviewed 22 February 2016

This is a popular hotel for locals. We had hard time to book a room. In the end, we only managed to stay for one Sunday night. The place is a little out of the way, but still within walking distance to the shrines. On top of that, they do provide free shuttles, only a phone away. The service is...

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2Thank Chun L
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

So happy that you enjoyed your visit, and thank you for taking the time to let us know. I feel sorry can not provide your desired room. we plan to innovation renewal in this year (2016) summer. A comfortable and luxurious room, increase the 5 rooms more. We do our best to be able to live up to many guetsr...

Reviewed 15 February 2016 via mobile

Visited with husband for one night having booked online. Before our arrival the hotel got in touch by email to confirm pickup arrangements from the train station - very efficient and so polite. We opted for a Japanese room with dinner (in room) and breakfast. We were given traditional Yukata to wear throughout our stay which was a lovely touch....

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3Thank Kilsbyclan
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Thank you so much for such a great review and So happy that you enjoyed your visit, and thank you for taking the time to let us know. I am delighted that you enjoyed such a fantastic experience Japanese Rykan. We truly pride ourselves on our hospitality and personalised service, and so it is brilliant to see that we exceeded...

Tiong Bahru, Singapore
Reviewed 9 February 2016

Stayed here for 1 night in Feb '16 and had a fantastic time... Pros - Large clean room, with private bath on the balcony. Great for a cold evening - Great staff, who were very attentive - Food was excellent (both dinner and breakfast) - Easy to get from tokyo with pick up from Nikko Station Cons - N/A Detail:...

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4Thank Andrew J
Hotel_Tokugawa_Nikko, お客様担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Dear. MR. Andrew J-san Thank you so much for your fantastic review and recommendations. We are very happy and proud that you liked the hotel, our hospitality, Japanese food, Hotel environment. We take great pride in offering our guests memorable experiences complete, and I'm so proud to hear that we did just that. Our Hotel is place that has clean...

Cannes
Reviewed 24 January 2016

A wonderful Japanese experience. Everything was perfect. The staff, the room , the location. We had a room with our own hot tub outside, Japanese style and tradition. 100%. We loved it. I also had a typical Japanese massage . The best massage I've ever had. Thank you to the staff once again!

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2Thank Dede59Cannes
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this review

Dear. Dede59Cannes-san Thank you so much for your fantastic review and recommendations. We take great pride in offering our guests memorable experiences complete, and I'm so proud to hear that we did just that. I'm happy that you enjoyed our beautiful winter Japanese garden, an private open‐air bath, hospitality and dining experience Japanese dishes. I will be sure to share...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
17-room quiet & small inn with seasonal hospitality, surrounded by beautiful nature and Japanese garden , which is distinct for each season, in Nikko inland. ... more   less 

Additional Information about Okunoin Hotel Tokugawa

Address: 2204 Nikko, Nikko 321-1415, Tochigi Prefecture
Region: Japan > Kanto > Tochigi Prefecture > Nikko > Nikko Onsen
Price Range: RM1,284 - RM3,115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Okunoin Hotel Tokugawa 4*
Number of rooms: 17
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Nikko
#1 Romantic Hotel in Nikko
#2 Luxury Hotel in Nikko
#2 Family Hotel in Nikko
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Questions & Answers

Here's what travellers have asked, with answers from Okunoin Hotel Tokugawa staff and other travellers.
16 questions
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Questions? Get answers from Okunoin Hotel Tokugawa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Différentes donc au choix de chacun”
 of 5 bubbles Taoistfrog, 5 Nov 2016 | Read review
“Private bath was a pleasure.”
 of 5 bubbles cringe2, 27 Jul 2016 | Read review
“Ask for a room with private bath”
 of 5 bubbles 765chunl, 21 Feb 2016 | Read review
“Ginryu - Japanese/Western-style Room with Open-air Bath”
 of 5 bubbles andrewY8631QN, 9 Feb 2016 | Read review
“the rooms on the first floor have outdoor bath tubs, which is nice”
  • outdoor bath tub
 of 5 bubbles cem48105, 13 Jul 2015 | Read review
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