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Beppu Kamenoi Hotel

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Traveller (241)
Room & Suite (266)
Dining (102)
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Overview
  • Excellent18%
  • Very good51%
  • Average25%
  • Poor3%
  • Terrible3%
Travellers talk about
“spacious room”(6 reviews)
“public bath”(6 reviews)
“train station”(10 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (388)
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Traveller rating
11
36
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11
36
17
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Show reviews that mention
All reviewsspacious roompublic bathtrain stationoutdoor sectionjapanese hotelsbuffet breakfastall you can drinkcomfortable hotelmins walk awaycoin laundrythe hotel offerssmoking roomgood sizerecommend this hotelexcellent hotelshopping centrehot springs
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1 - 5 of 67 reviews
Reviewed 1 week ago via mobile

Horrible Hotel ! When we were checking in, we asked if anyone spoke English. They responded with the worst of attitudes! In English with an angry tone, they told us "No we only speak Japanese". What's bizarre is that earlier during the day, we stopped...More

Thank eric5168989
Response from 別府亀の井ホテル, 支配人 at Beppu Kamenoi HotelResponded 5 days ago

Dear Guest, Thank you very much for staying with us at Beppu Kamenoi Hotel. We appreciate you taking the time to write to us. We are very sorry for the fact that the behavior of the staff members had made you feel unpleasant during your...More

Reviewed 1 week ago via mobile

This is quite a big hotel and the twin rooms we had is comfortable. Our family had another quad room that has four singles bed and is great to stay. The hotel has an onsen which is separated by gender and we went everyday during...More

Thank lydiaSingapore
Response from 別府亀の井ホテル, 支配人 at Beppu Kamenoi HotelResponded 1 week ago

Dear Guest, Thank you for spending time on your comments towards us. We are glad to hear that you had a memorable time in Beppu Kamenoi Hotel. We are looking forward to your next trip in the near future. Sincerely,

Reviewed 1 week ago

As a first time visitor, I could sense the age of the hotel by its decor and facilities, in general it's well maintained but out-dated. Signs that show the age are: 1. slow elevators meant long wait time for the lift to get to room,...More

Thank chankaryau
Response from 別府亀の井ホテル, 支配人 at Beppu Kamenoi HotelResponded 1 week ago

"Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed 4 weeks ago via mobile

Reception staffs are very friendly. Free parking, opposite hotel is convenient store. Lobby, public space, lift car, and room are quite old, but they are clean. 3 lifts support guestrooms 17floors. Required queue while using elevator. Big hot spring areas on 3rd floor. Spacious bedroom...More

Thank Mollymoon_26
Response from 別府亀の井ホテル, 支配人 at Beppu Kamenoi HotelResponded 4 weeks ago

Thank you for staying with us this time. It seems that it was a stay that you could relax and is most important. We sincerely wish to patronize Beppu Kamenoi Hotel in the future. We look forward to your continued use. Beppu Kamenoi Hotel General...More

Reviewed 1 May 2018

A little aged but generally good quality. One of the tallest building in Beppu so if you have a room high up it give a very nice view of the city and the surrounding hills and sea. Public bath is OK. Japanese breakfast on ground...More

Thank Angus W
Response from 別府亀の井ホテル, 支配人 at Beppu Kamenoi HotelResponded 2 May 2018

Thank you very much for using Beppu Kamenoi Hotel this time. The scenery from the window seems to have been a satisfying stay, thank you. I will encourage words of praise from customers and I would like to continue studying with all staff from now...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Spa
Hot Tub
Details
Price range
US$55 - US$242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Onsen Hotel in Beppu
#13 Best Value Hotel in Beppu
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$55 - US$242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Onsen Hotel in Beppu
#13 Best Value Hotel in Beppu
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (241)
Room & Suite (266)
Dining (102)
Amenities (90)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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jhon s
13 November 2015|
AnswerShow all 2 answers
Response from jhon s |
Gmail customer care 1-855-531-3731))))(((@@@@@@****************%%%%%%%%%%%%%%%%%Gmail customer care 1-855-531-3731))))(((@@@@@@****************%%%%%%%%%%%%%%%%%Gmail customer care... More
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Room Tips
"Higher floors for great view"
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"Most would have good views"
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"When making reservations, make you smoking or non-smoking room preference clear."
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"Choose higher floor and facing mountain to view sunrise"
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