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DoubleTree by Hilton Naha Shuri Castle

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921 Reviews from our TripAdvisor Community

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Showing 51: English reviews
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Tokyo, Japan
Reviewed 3 weeks ago

Rooms were a bit small. No dresser or closet so I had to live out of my suitcase which was hard to find a spot for that. Hotel was clean staff was friendly. Liked that there was a family Mart in the hotel. Offered a few restaurants in the hotel which is convenient because there wasn't really much walking distance...

Review collected in partnership with DoubleTree by Hilton
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1Thank 480trishat
Hotel R, Double Tree By Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for choosing to stay with us in Double Tree by Hilton Naha Shuri Castle and taking the time to provide us with your feedback. I am happy to learn that you enjoyed your recent stay and enjoyed the view from the lounge. However, we were very sorry to hear that your room was not to your...

Tokyo, Japan
HOTEL’S FAVOURITE REVIEW
Reviewed 21 January 2017

I think Double Tree just started less than a year ago. Used to be a different hotel. The exterior is quite confusing. When we arrived (6 pax) we thought the hotel was still under renovation. It was beautiful once we stepped into the hotel!

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Thank Aiko A
About Hotel's Favourite Review
Hotel R, Double tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. It is our greatest pleasure to know that you have enjoyed your stay. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand and will certainly review some of your valued feedback with our...

Guilford, Connecticut
Reviewed 21 March 2017

Hotel eeds a gym, better restaurant and better choices on the TV. Fine option if you are Japanese if not, you will be challenged. Not set up for a business traveler and its location isn't great - not much around it. Lots of group tours so be careful on checkin/out.

Review collected in partnership with DoubleTree by Hilton
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Thank sonjiam
Hotel R, Double tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Warm greetings from Double tree by Hilton Naha Shuri Castle. Thank you very much for taking the time to provide us your feedback. Unfortunately, we cannot change the location of our hotel, however we can certainly make up with our exceptional customer service. We look forward to providing you with the highest level of service again during your next stay...

Tokyo, Japan
Reviewed 20 January 2017

As always, love the warm cookie. Ms. Eri of reception desk was very helpful, and most informative about sight-seeing of Naha. We were not sure if we could make it back to the hotel before 12 noon. Being a Diamond member, Ms. Eri was so very kind by extending out check-out (as requested for just 1 room: stayed in 3...

Review collected in partnership with DoubleTree by Hilton
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Thank Aiko A
Hotel R, Double tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you for choosing the Double tree by Hilton Naha Shuri castle. We are delighted to learn that you enjoyed your visit and the services provided. Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Double tree by Hilton Naha Shuri castle.

Naha, Japan
Reviewed 2 January 2017

The bedding in this hotel looks like it was left over from the 1970's and the pillows were very hard. Also, the A/C in the room did not work very well even after they supposedly fixed it. The location is nice and the food at the restaurants were good. The rooms did not seem like typical quality Hilton rooms.

Review collected in partnership with DoubleTree by Hilton
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Thank Hai Sai Sky Vid... O
Hotel R, Double tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us. We are very glad to hear that you enjoyed our location, and we hope that you will consider us again for your future visits to Okinawa. Once again,...

Richmond, Virginia
Reviewed 30 December 2016

While this hotel is beautiful it did not meet the minimal standards for a destination resort. The room was clean. However there was corrosion observed in the bathroom which would lead me to believe there's a moisture problem. And for a 20+ floor hotel to only have a handful of washers and dryers, all located in the basement, is inconceivable....

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1Thank Don B
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

We would like to take this opportunity to thank you for your comments during your stay with us. Feedback from our guests continuously helps us to improve our guest services and operations. Kindly note that we have addressed those issues with department heads concerned for rectification and further improvement in future. We are room renovation, it will be finished on...

Hong Kong, China
Reviewed 20 December 2016

The hotel location is not convenience but with shuttle bus and Family Mart which can solve the problem. Room is spacious and good view. Breakfast got lots of choices and delicious. The Lounge is good also with wonderful view and nice music.

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Thank Sandy Y
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

We thank you very much for your comments and for choosing to stay with us. We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Okinawa.

伊東市, Japan
Reviewed 19 December 2016

Friendly receptionists and good service. The facility, in general, was all right. There was a big souvenir shop downstairs but nobody noticed as there was no sign and such. People rushed into convenience store in front of the main entrance instead. There was a bunch of Chinese tourists as a group. Sad their manner was not good - walking in...

Review collected in partnership with DoubleTree by Hilton
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Thank nagak00
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for choosing to stay with us in Double Tree by Hilton Naha Shuri Castle. We were delighted to learn that you enjoyed your stay in our hotel and appreciate your feedback regarding our team member’s service skills. We apologize for any inconveniences caused during your stay, and have taken up your comments with relevant departments to...

Reviewed 25 November 2016

The staffs were all smiling and kept their attitude very kind, but the problem was most of them are not ready to speak in English. They are a bit coarse when it comes to providing the benefits that I can be offered as a diamond member, so I needed to ask for every detail of it. No water, no breakfast,...

Review collected in partnership with DoubleTree by Hilton
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1Thank Kahjoe0613
Hotel R, Double Tree by Hilton Naha Shuri Castle  at DoubleTree by Hilton Naha Shuri Castle, responded to this review

We would like to take this opportunity to thank you for your comments during your stay with us. Feedback from our guests continuously helps us to improve our guest services and operations. Kindly note that we have addressed those issues with department heads concerned for rectification and further improvement in future. We started room renovation since from 05.Dec 2016. Again,...

Singapore, Singapore
Reviewed 24 November 2016 via mobile

Rooms are very old and ours was musky smelling but other than that the hotel has everything you need. Location is good, rooms are big, convenience shop at the lobby, good service staff, food was nice and there were several options. I'm not sure if I would stay here again but I'm really not sure if the hotel can do...

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Thank glamite
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for your kind review of our hotel. We were very happy to hear that you were able to enjoy your stay. We were very sorry to hear that room quality was not to your satisfaction. We will most certainly take your feedback into consideration for improvement in the future and would like to thank you again...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Sunset Lounge
Sunset Lounge
Cuisines: Bar
Shunten
Shunten
Cuisines: Chinese
Fuji
Fuji
Cuisines: Japanese
Grand Castle Cafe & Dining
Grand Castle Cafe & Dining
Cuisines: French, Japanese, International, Asian
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Naha Shuri Castle. Located in old town Shuri, we are the closest hotel to Shuri Castle. Just five minutes by car from Naha, our hotel offers convenient access and transportation options to many popular local attractions, including Kokusai Dori, Chura-umi Aquarium, American Village and beautiful northern beaches. You'll be greeted with a signature warm chocolate chip cookie then make yourself at home in one of our 333 guest rooms and suites. Designed in elegant color tones with a relaxing ambience, each guest room features a 32-inch TV, working station, air purifier, mini-refrigerator, Japanese bidet, sitting area with coffee table and WiFi (charges apply). Upgrade for more space and improved views, or choose a suite with separate living room, dining table and small kitchen. Our hotel boasts four dining outlets from an informal buffet to elegant dishes reflecting the four seasons of Japan at our restaurant, Fuji. Treat yourself to authentic Hong Kong dim sum at Shunten. The Grand Castle Café & Dining offers a peaceful experience of all day dining, while our Sunset Lounge Bar, on the 20th floor, features the most spectacular views in Naha. Our ten versatile meeting rooms and ballrooms totaling 1,811 sq. meters of space are ideal for your next conference or social gathering. Celebrate your wedding in our main ballroom, the largest venue in Naha. Host an event, complete with city views for up to 200 guests in the Sky View Plaza. ... more   less 

Additional Information about DoubleTree by Hilton Naha Shuri Castle

Address: 1-132-1 Yamagawa-cho shuri | Shuri, Naha 9038601, Okinawa Prefecture
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Naha
Price Range: RM387 - RM1,483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Naha Shuri Castle 4*
Number of rooms: 333
Reservation Options:
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Also Known As:
DoubleTree By Hilton Naha Shuri Castle Okinawa Prefecture, Japan
Hotel Style:
#8 Luxury Hotel in Naha
#11 Family Hotel in Naha
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Naha Shuri Castle staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Naha Shuri Castle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had 3 rooms, all on the same side of 12th floor. I am not sure about the views from the other side. Our rooms were facing the garden.”
aikoa2013, 20 Jan 2017 | Read review
“Old no. room with better view”
, 19 Dec 2016 | Read review
“Stay ONLY at HiltonHonours floor”
SenorBuffalo, 22 Aug 2016 | Read review
“The four bed bedroom is unique and convenient.”
yonathantji, 22 Jul 2015 | Read review
“Good for budget travelers”
  • Generous shower amenities
  • bathroom
  • Standard Japanese hotel bathroom
  • Refrigerator and complimentary tea/coffee
  • View from room
  • Spacious, furniture showing wear
davei_11, 27 Jun 2015 | Read review
5 of 5