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Mercure Almaty City Center

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53 Abylai Khan Avenue, Almaty 050000 Kazakhstan
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Room & Suite (15)
Dining (14)

About

#9 of 133 hotels in Almaty
Perfect choice if you're planning a business trip or considering a leisure travel. The hotel is located in central part of the city, in close proximity to various landmarks and the shopping district . Facilities and services include two restaurants with the finest international cuisine, lobby-bar, 4 spacious conference rooms with a colorful foyer for hosting coffee breaks or cocktails parties and a relaxing Spa-center and fitness area with a magnificent view over the mountains. Hotel boasts 117 well-appointed guestrooms with unique inspired design by local culture and traditional art.
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Location

Full view
79Somewhat walkable
Grade: 79 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
53 Abylai Khan Avenue, Almaty 050000 Kazakhstan
Getting there
Almaty Airport12 kmSee all flights
Issyk-Kul Airport78 kmSee all flights
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120Reviews11Q+A6Room tips
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Popular mentions
christopheperroud wrote a review Aug 2021
Vevey, Switzerland1 contribution
Take it easy and enjoy Kazakhstan Almaty city. I stay for Business and was busy during day, so nice to be in center for evening time. Wonderful breakfast to start your day in good condition. I will return and i recommend this hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
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Location
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Trip type: Travelled on business
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Response from Shukhrat Ashimbayev, Guest Services / Front Office at Mercure Almaty City Center
Responded 4 weeks ago
Dear Christophe, we are most grateful to you for taking the time to leave such a complimentary and positive review about your visit to Almaty and our hotel located right in the city center for enjoying outdoor evening time. We are also happy to hear how much you enjoyed your Mercure breakfast experience and recommend our property to the Tripadvisor community. We look forward to welcoming you again to Mercure Almaty City Center in the future. With best regards, Danilo Benne General Manager
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Lex wrote a review Aug 2021
1 contribution
Very comfortable hotel , nice service at the bar! Great coffee , delicious food and amazing cocktails . Staff speak English very well and helpful, breakfast is good, waiters always friendly and attentive
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Date of stay: August 2021Trip type: Travelled on business
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Response from Shukhrat Ashimbayev, Guest Services / Front Office at Mercure Almaty City Center
Responded 5 weeks ago
Dear Lex, What a wonderful review! Thank you so much for taking the time to share your experience with us in such a complimentary way. The team are delighted to know they provided such a great service and you can be sure I will pass on your amazing feedback to everyone of our talents. Thank you again and we hope to have the opportunity of warmly welcoming you all again in the future. With best regards, Danilo Benne General Manager
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Hind A wrote a review Aug 2021
Dubai, United Arab Emirates2035 contributions185 helpful votes
+1
We checked in at 10 PM to two connected rooms as requested thanks for the hotel to accommodate our requests rooms were more new and super clean. We checked in with Abdelhameed he was trying his best to understand English unfortunately we needed one extra bed since we reserved triple room and a double room, the extra bed was not there And due to COVID-19 restrictions the housekeeping team was not there at night. so we had to accommodate our son on our bed until the second day were they provided the extra bed which was not that pleasant! The whole hotel was absolutely great compared to four-star hotel in Europe staff was friendly although they are not that used onto tourists so language barrier is always there. The location is a good many restaurants and coffee shop within walking distance very pleasant mall megamall is 10 minutes walk from the hotel as well Breakfast room was nicely decorated people there were attentive all the time breakfast buffet is simple why it’s good unfortunately unfortunately no life station embed by the variety was OK Although housekeeping was available I thought request for the housekeeping team is doing an absolutely very good job Toilet amenities were sufficient We tried the spa for the jaccuzi unfortunately the Jacuzzi was not warm enough and that was really disappointing specially there is no pool in the hotel Check out was a breeze
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Level 11 very beautiful
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1 Helpful vote
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Response from Shukhrat Ashimbayev, Guest Services / Front Office at Mercure Almaty City Center
Responded 8 Aug 2021
Dear kind guest, thank you for this exceptionally detailed and considered review of your stay at the Mercure Almaty City Center. I am more than grateful to you for the time you have taken to share your experience of every aspect of your stay in this constructive and positive way. Your observations and examples are invaluable and truly welcomed and I am most grateful for the time you have since taken to write to us about some of your concerns and kind compliments: you can be assured that each step of our hotel journey will be carefully reviewed with the team. We look forward to warmly welcoming you again in the future to experience the Mercure Almaty at its very best. Kind regards, Danilo Benne General Manager
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Dany Den wrote a review Jun 2021
2 contributions
Very good hotel and the most welcoming reception ever, always eager to assist with any questions. Hotel facilities are almost as new as it was in the time of opening. Very clean rooms and tasty food. Really enjoyed staying at this hotel
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Date of stay: June 2021Trip type: Travelled solo
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Response from Shukhrat Ashimbayev, Guest Services / Front Office at Mercure Almaty City Center
Responded 6 Jul 2021
Dear Damir, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service
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luca wrote a review May 2021
1 contribution
Mercure central Almaty is in the heart of Almaty, ideal position for both business and vacation travelers. The structure is new and everything is accurate and well managed. High level of attention for the respect of Covid safety regulations. Breakfast was memorable with large buffet including hot and cold meals. Rooms are spacious and clean with all what you may need, great style mixing with modern European and traditional Kazakh references. Staff was always ready to help and very polite. 10/10
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Shukhrat Ashimbayev, Guest Services / Front Office at Mercure Almaty City Center
Responded 13 May 2021
Dear Luca, What a wonderful review! Thank you so much for taking the time to share your experience with us in such a complimentary way; your feedback has wonderfully filled us with happiness to know how much you enjoyed your stay. We look forward to warmly welcoming you again very soon in Almaty to experience the Mercure at its very best. With best regards, Danilo Benne General Manager
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KazakhstanAlmaty
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Frequently Asked Questions about Mercure Almaty City Center
Which popular attractions are close to Mercure Almaty City Center?
Nearby attractions include Arbat Shopping Street (0.3 km), TSUM (0.3 km), and Tengri-Umay Gallery (0.5 km).
What are some of the property amenities at Mercure Almaty City Center?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Mercure Almaty City Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Almaty City Center?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Almaty City Center?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Mercure Almaty City Center?
Conveniently located restaurants include Presso, Govinda's, and Pelmendos.
Are there opportunities to exercise at Mercure Almaty City Center?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Mercure Almaty City Center have an airport shuttle?
Yes, Mercure Almaty City Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Mercure Almaty City Center located near the city centre?
Yes, it is 0.6 km away from the centre of Almaty.
Are pets allowed at Mercure Almaty City Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Almaty City Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.