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Rixos Almaty

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Seyfullina 506/99, Almaty 050012 Kazakhstan
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (506)
Room & Suite (102)
Dining (63)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
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Updated 28/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 133 hotels in Almaty
Travellers' Choice
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain.
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Location

Full view
73Somewhat walkable
Grade: 73 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Seyfullina 506/99, Almaty 050012 Kazakhstan
Getting there
Almaty Airport14 kmSee all flights
Issyk-Kul Airport76 kmSee all flights
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957Reviews11Q+A100Room tips
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Popular mentions
Eduardo Kezh wrote a review 15 Sep
Dubai, United Arab Emirates3 contributions1 helpful vote
Amazing location , providing always kind support when needed , very friendly employees at the same time very professionals when it comes to hospitality skills , my special thanks to Mr Rishat for his kind assistance , i highly reccomend RIXOS ALMATY
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Date of stay: September 2021Trip type: Travelled on business
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Ayesha A wrote a review 14 Sep
1 contribution
Good location, with great restaurants and supermarkets within walking distance. The food at Rixos is very good, and the service is excellent. Grateful thanks to Damira, Yeldana, Rishat & Danil for making my stay so pleasurable!
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Date of stay: August 2021
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Trip type: Travelled on business
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Harry S wrote a review May 2021
Toronto, Canada13 contributions38 helpful votes
I travel to Kazakhstan couple of times each year and have stayed at several hotels. This is my second stay at Rixos Almaty within 6 months. These are difficult times for hotel /travel industry due to the pandemic. I I had a wonderful experience at Rixos as eEvery staff member I have encountered, from the security to the check- in to the cleaning staff and to the servers were delightful and always eager to help! Each one went above and beyond to make the stay comfortable. Front desk Staff Dauren and Yersultan and server Marzhan's service is worth mentioning here. T Do not miss to visit the spa and Aidana was amazing to recommend the spa program that was carried out by Saltanat. I can't believe her hands are so strong and powerful on a massage table. Thank you everyone Will recommend to my friends and colleagues!
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Date of stay: May 2021
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Trip type: Travelled on business
Room Tip: Chose the room facing the front of the hotel. The view is so nice. And dont miss the steam room...
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Rich wrote a review Feb 2021
6 contributions1 helpful vote
Arrived at 8:45pm after a long day of travel...sorry sir, your room isn’t ready yet. Phone in room doesn’t work. Room Service doesn’t answer when I call. Cleaning staff walk in on me without knocking. Gym only opens at 8am. The list goes on. Yes, better than most hotels in Almaty. No, not as good as the international business standard.
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Date of stay: February 2021Trip type: Travelled solo
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Response from Alua Maratbekkyzy, Guest Services / Front Office at Rixos Almaty
Responded 10 Feb 2021
Dear Guest, Firstly we would like to apologize for our late reply to your review, we would like to thank you for your concrete and constructive feedback and like to assure you that we are determined to improve the aspect you have mentioned. We are sorry to read that the service and attitude of the staff did not meet your expectations and we understand that this has a huge impact for the stay of our guests. Thank you for your candid/frank review. We apologize that your recent stay did not live up to your expectations. We take your concerns seriously and appreciate your feedback. We will use your comments to further improve our service. We do hope to have the chance to welcome you back and provide you with a truly Rixos experience. Sincerely Yours, Alua Maratbekkyzy Guest Relations Manager
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Naz2014 wrote a review Jan 2021
Moscow, Russia2 contributions
I would like to send my sincere gratitude to the breakfast team ( Aigerim and sorry, forgot the name, a boy with half-white/ grey lashes on the right eye). They have tried their best to make our mornings as comfy as possible.
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Date of stay: January 2021
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Response from Alua Maratbekkyzy, Guest Services / Front Office at Rixos Almaty
Responded 21 Jan 2021
Dear Guest, Thank you very much for choosing us and your kind feedback. We are very happy to know that you enjoyed staying with us! We are looking forward to welcome you again in Rixos Almaty! Best Regards, Alua Maratbekkyzy Guest Relations Manager
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KazakhstanAlmaty
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Frequently Asked Questions about Rixos Almaty
Which popular attractions are close to Rixos Almaty?
Nearby attractions include Museum of the History of Alma-Ata (0.10 km), Concordia Student's Theater (0.4 km), and Musical Comedy Theatre (0.2 km).
What are some of the property amenities at Rixos Almaty?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Rixos Almaty?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Rixos Almaty?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Rixos Almaty?
Yes, free parking is available to guests.
What are some restaurants close to Rixos Almaty?
Conveniently located restaurants include Hard Rock Cafe, Line Brew MIX, and Traktir Medved.
Are there opportunities to exercise at Rixos Almaty?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Rixos Almaty have an airport shuttle?
Yes, Rixos Almaty offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Rixos Almaty?
Yes, dry cleaning and laundry service are offered to guests.
Does Rixos Almaty offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Rixos Almaty have any great views?
Yes, guests often enjoy the mountain view available here.